Need help with that Mac?

Hello everyone- it’s a little daunting at times to work on your own computer, but what if you just had a reference to go to? There are a lot of “take apart” manuals out on the ‘Net, but I’m going to let you in on a little secret that we have used for years. It a great reference, full of great info, kept current and always worth a look if you have any questions about your trusty little Mac, iPod or iPhone. Here’s a quick shout to to our friends at EveryMac!

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EveryMac.com is the complete guide to every Mac, iPod, iPhone, iPad and Mac clone in the world, with technical, configuration, and pricing info. Get specs on every Mac, answer your Mac questions, compare Macs side-by-side, lookup Macs, and more!

I typically scan the new Q&A’s as often as I can…this is where I learn some new cool “moves” once in a while!

Have a good afternoon – Ryan

Now that was thoughtful…

Hello friends, sometimes I just don’t know what to say…

But one of my employees, Jake, asked me for a bunch of old Mission Repair shirts. Of course I have a few of each for sentimental value and of course, if Jake wanted to see some of the older shirts – I grabbed them from my closet and handed them over. A few weeks later, I got this:

What a gift!

What a gift!

His wife Julia and her mother put together this huge “Mission Repair” blanket for me that captures a lot of the essence of the business over the years. The light green one on the top left was one of our very first “themed” t-shirts that we bought over 6 years ago. How time flies, and how the colors have changed –

Now, there’s not one of everything in here because I kept a few of the “lone survivors” for myself. There’s a lot of history and I was ecstatic to see how she put this together for me as a gift. We are planning on hanging this masterpiece in the conference room at Mission Repair and hopefully in another 6 years we can make a new one. We are currently in design phase for a new set of threads -I’ll post the new style soon. I’m telling ya- look at the right hand column,second from the bottom- the “I fix iPhones” shirt has garnered more attention than any of them. I try to get my kids to wear them when we go out to dinner. It’s a fantastic conversation starter 😉

Have a good afternoon….thanks Julia.

Ryan

Internet Fraud. It’s a challenge.

Hello friends,

I’ve been dealing with a few orders that have come through our website here at Mission Repair that are suspect…

In today’s “order online” age of business, the potential for fraud orders is high; a criminal can hide behind a computer screen from anywhere in the world and try “everything in the book” to scam businesses out of their products.

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Worried about online security? You should be. Fraud is on the rise, greatly impacting online business owners and their customers. We take your security very seriously investing in current and ongoing security-based infrastructures and to make sure our website (www.missionrepair.com) is fully PCI/CISP certified. All of this is dedicated to help protect you (and us!) from cyber criminals.

While we here at Mission Repair mostly provide services to our customers, we also sell parts and do it yourself repair kits for iPhones, iPods and tablets as well. There are many people that want to do this kind of work, so it just makes sense that we sell them the repair parts and tools that they need!

It’s pretty much a given that a fraud order here at Mission Repair will be for a product rather than a service. Other red flags that pop up for us are:

1. The customer will ship to a completely different address. Sometimes out of the country.
2. The shipping will be Overnight. They want to receive the product(s) fast.
3. The telephone number on file for the customer doesn’t match the geographic location of the billing address and typically is never answered.
4. The IP address of the customer doesn’t match the billing address. Yes, we capture everyone’s IP addresses upon order placement.
5. The orders are placed online rather than being called in.
6. The email address on file doesn’t particularly match the customer billing information. Typically, most people have SOMETHING in their email address that signifies that it’s them. Not always, but sometimes.
7. The order seems exceptionally large and high dollar.
8. We can see other previous attempts via our saved shopping carts of the same or similar orders with different credit cards.

While any ONE of these is typically never a red flag, when an order has ALL of the them, we take extra steps when we can to verify the order and ship or cancel when appropriate.

What typically happens is that the criminal obtains the victim’s credit card number and billing address – somehow – and then places an order online using the customer’s information. It’s then shipped to a different location. This way, the criminal gets the product(s) and is never to been seen again…while the innocent victim receives their credit card statement in the mail a couple of weeks later to see the bad news…fraudulent charges to businesses they they’ve never heard of! Yikes it’s scary.

Firstly, let me tell you that it’s safe to purchase off the Internet as long as you know that the site you’re using is secure. Like Mission Repair’s website. We are fully 100% PCI/CISP certified which means that we exceed industry standards in solidifying our hardware and hosting facilities. We pass inspection from an independent auditor who performs on-site assessments, and we complete a rigorous screening process to remain on credit card certified lists.

What is PCI? The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID) should be PCI compliant. Not sure? Ask the company you are buying from!!

We’re required to delete your credit card information from our databases and I’ve also gone a step further; your credit card information is blocked from all of my employees after it’s entered so all we can EVER read back to you is the last 4 digits after an order is placed. It’s just one more step to security and we are determined to keep you safe.

Why am I talking about all of this? well i just got a call from my Merchant asking me about an order that is under investigation for fraud, which sparked me to tell all of you that we take this criminal activity very serious. Remember that as a consumer you can call your credit card company at any time to dispute fraudulent credit card charges…and always check your statements. Just a little tip to keep the world going ’round.

Have a good day!

Best, Ryan

Correction: It’s Constructive Construction.

Hello friends-

When I say there’s construction going on at our Mission Repair Express location in Mission, Kansas…it’s true and it’s hit us hard today!

The streets are demolished and the safety cones are up. Please do be careful when you visit this location. It’s a bit of a bear especially since it also started raining today. Yikes, it’s kind of a mess.

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But if you read my blog late last week, you might remember that this is constructive. The City of Mission is tearing out the old…and in with the new! We are getting new streets and sidewalks – it’s just our turn at Mission Repair Express. They knocked down all of the mature trees which bums me out a bit- but they are replanting with more trees than ever with with more planters and beauty than the city has ever seen. It’ll be a nice facelift to the City of Mission and a sign of the times. We just have to endure a few weeks of mud and muck.

Thank you for your loyalty to our business and to all of our locations. We are happy to have you, and we’re open normal business hours. I promise you won’t need a hard hat to get into the front door…stop on by and say hi!

Take care, Ryan

News about the construction at our Mission Repair Express location…

Hello again, it’s been a busy blog morning!

My wife just forwarded this link to me. Some of our customers have inquired about the construction on Johnson Drive where our newest Mission Repair Express location is located.

You can click this video link to see the article and video.

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It’s fortunate that our building is at the end of the construction area making it easier for customers to enter and exit our shop; however we feel for the entire city of businesses being hit hard by the diversion of traffic. We all knew that this city “revamp” was coming, but for those businesses that are 100% local like Twisted Sisters Coffee Shop it’s especially tough because they rely mostly on walk-in business…

We happen to be 2 doors down from Twisted Sister’s which is an awesome coffee and lunch spot. I LOVE their chicken salad when they have it!

As the video explains, the completion of the downtown Mission Shopping District is currently on schedule and will be 100% completed by November of this year. The bad part is that we have a couple more months of dust and debris; the good part is that we are going to have an amazing downtown area with new sidewalks, streets, landscaping and even electric car “recharge” parking stalls – which all adds up to a fun shopping experience for everyone.

Luckily we haven’t seen a decrease in business as of yet at Mission Repair Express; and we are OPEN in downtown Mission with our normal business hours. It’s what we do!

Take care Ryan

Yes, we have more than one location.

Hello friends and customers-

I was just visiting our Mission, Kansas store this morning and got into a conversation with a couple of our customers as they walked into Mission Repair Express…I was standing outside with Lennie, Albert, Wade and TJ discussing new potential signage on the front of the store.

mission repair locations

I asked a gentleman, “Did you know that we had more than one location?” I asked the next guy…and a third customer that ended up being extremely helpful and insightful on the storefront in general. However none of them knew that there are multiple Mission Repair locations with more on the way.

How is this possible? I did a little research and found that it might be a bit confusing when searching for us on the web to see more than our Corporate Headquarters location. We do have a “locations” link at the top of our website, but it’s clear to me that there’s some confusion with this topic.

You can visit any of our locations with no appointment necessary. They all carry the same business hours: M-F 8am to 7pm, Weekends are 10am to 5pm.

Stay tuned: We are opening a new location in the Denver, Colorado area in late 2014 and currently training for that location now! Yay, this is getting fun!

Take care, Ryan

Happy 4th of July! Almost…

Hello friends!

Wow, what a week it’s been here at Mission Repair. We closed out June with record numbers and we’re entering July with a bang!

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I will tell ya that the 4th is one of my favorite holidays…I really love this time of year. The parades, carnival food, fireworks and the weather are all working in unison and lining up to make a fun day tomorrow. We will be closed here at Mission Repair on Independence Day, but today (7/3/14) and Saturday (7/5/14) will be business hours as usual.

I’ve taken a few calls in the last couple of days from customers that have been patiently awaiting a new coupon. The time is near! Today we will be blasting out a special email Newsletter (sign up here now!) with a great deal and repair discount specials.

So it’s almost time for me to get the BBQ food ready and the lawn chairs out – but until then I’ll be here in the office working away. If we don’t talk again until after the holiday, I hope you have a great day wherever you are, and know that I’ll be thinking of you when I get my funnel cake in my hands. Ok, I love the funnel cakes.

Have a great day, Ryan