Hello! I’ve seen this commercial on TV a few times, and it’s got me thinking about the repair business and the direction of the technology these days…
I snapped this picture of the TV last night to get a better glimpse of the fine print today.
Motorola has developed a new product called “ShatterShield” and guarantees that the screen on your Droid Turbo 2 won’t shatter or crack for 4 years from the original date of purchase. Sounds awesome to me, and many people have made YouTube videos already showing how they are dropping them and how they are not cracking.
Be careful though, the fine print on http://www.motorola.com/shattershield states:
“…scratches and other cosmetic damage, intentional damage or abuse, normal wear and tear and other limitations apply.”
is it possible that dropping your phone and cracking the screen be deemed “abuse?” or even “normal wear and tear”? <— I know it would for my daughter 😉
I'm very curious to see if there is a limit to how many times Motorola will replace a damaged screen, or if they will end up instituting a deductible. This phone does cost over $600 to buy, so maybe they've just built in some extra fluff when it comes to repairing for their customers.
In any case, I applaud Motorola for going the extra mile. Let's see if the other manufacturers jump on the bandwagon and make "breakproof" devices. My gut feeling is that it goes against the basic business model for some of these manufacturing giants…of course they want to sell you a new device when you break yours. Just make sure that you break it and don't abuse it, right?
Hey, have a good evening, Ryan