13″ Macbook Repair? Yes, We Still Do That!

Hello M:R Nation –

The original Macbook is a timeless pieces of art. Its design and simplicity has paved the way for what you see today. It was well before it’s time and it show. When it first arrived in early 2006 and we started to offer services for it, I never envisioned receiving them on a daily basis for repair 7 years later. This truly shows you how timeless it really is. In a world of bigger, better and newer, the Macbook has stood the test of time and has continually provided enough power, speed and longevity to appease us technology crazed human being.

apple macbook

This is why we love Apple. The products they produce are so great, that people use them for years! I personally use a Blueberry iMac G3 for my Oregon Trail addiction and to keep track of my personal finances ;-). While that was a joke, it is not far fetched. The iMac G3 that I have in my office is running OSX 10.2 and still offers a good amount of computing fun. The original Macbook is no different. I would be comfortable running the entire business on it.

So, with that being said. What services do we currently offer for the Macbook? The same services we offered 7 years ago! Take a look at what those are below:


Yep, that is a big ol’ long list of services indeed. We offer each of these services with the care and speed that you expect. So please, keep those Macbooks up and running! There is no need to give up on them just yet.

Cheers, Troy

My book is complete! Almost.

Hi everyone, any published authors out there? Well there are none here – yet!

I don’t know if you remember, but I blogged several months ago (on July 18, 2012 to be exact!) about being asked to write a book for the Globe Pequot Press titled: How to Start a home-based Computer Repair Business.

My keyboard has been on fire for the last 8 months!

My keyboard has been on fire for the last 8 months!

Since July, I have been diligently working nights and weekends to get it done. In fact, after several “back and forth” edits and revisions with my editor, I received this email from her today:

———————————-
Ryan,

Awesome, thanks! Off to production it goes. I should have first pages for you in about three weeks!
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What does that mean for me? I have my nights and weekends back! For anyone that has ever written a book of any length (mine is about 70,000 words) I now have a huge understanding of the process and a deep respect for authors unlike ever before. This process is time consuming, tedious, and one must have an attention for detail. There are other parts of being an author that I didn’t really understand until I did it. In fact, I went back through the earlier parts of the manuscript and I had forgotten about some of the things that I wrote about early on. Yikes, where did the time go!

Well 8+ months later, a mild case of carpal tunnel and a new respect for writing, it’s complete. I was told that I’d see the first chapter in “print format” for approval in about 3 weeks before the printing press runs the thousands of copies for Amazon.com.

What’s in the book? Well, if you’re interested in owning your very own version of my company, Mission Repair, I tell you all the secrets and ways to get your business started and running to success. All you need to do is buy the book 😉

Ok then, so a HUGE weight has been lifted off my shoulders. Check this project off the list!

Take care, Ryan

The key to success!

Hello everyone, here’s a pic of Kim (in sales) entering our Service Lab:

Notice that she’s holding a key card with a smile? We just had our new security system installed and there’s a reason that I’m blogging about it.

I want all of my customers to know that when you use Mission Repair, we are doing everything we can to make sure that your device (and data) are safe. We have a very secure building with night-vision cameras, state of the art security system, time lock solid-core security doors, a key-card entry system (with a sensor on every door – except for the bathrooms!) and even a locked secure cage that keeps your device secure in the event that it needs to spend the night at our service lab. I’ve also got a few other goodies installed that keep me comfortable when we’re away, I’ll keep these surprises to myself 😉 We can even track the movements of our employees within the business to see who is where at all times. Is it “Big Brother Watching”? No. It’s the smart thing to do and it keeps us all accountable!

Why do we do all of this? It’s for peace of mind. We’ve never had to deal with a burglary or break in at our repair center (KNOCK ON WOOD!) and our customers like knowing that we’re not just some fancy website without the operations to back up our business. Keeping our customer units safe and secure is a top priority while we have possession, period.

It’s one more Reason to trust Mission Repair with your broken iPad or MacBook Repair. We’re the Intelligent Choice.

Take care, Ryan

Diagnosis always FREE at Mission Repair!

Hello folks, it’s been a heck of a week here at the Mission Repair Headquarters. We’re opening up our new sales office and I even moved my personal office as well. It’s a lot like moving out of a house to be honest! I was in the same office for several years and it’s inevitable for me. . .the longer I stay in one place the more “dug in” I get.

It was a good time to “clean house” so to speak and I was able to get rid of a bunch of extra stuff that I’ll never need again. I kind of feel like if I don’t use it within 6 months, then I probably don’t need it 😉 So I’m all settled into my new space upstairs and it feels amazing!

So I was doing my morning reading and it’s come to my attention that I need to talk about our repair services on a high level. Specifically, and simply, WE DON’T CHARGE TO DIAGNOSE YOUR DEVICE. I don’t care if you send in an iPod, iPhone, MacBook, Tablet or any other device that we currently repair. . .we will ALWAYS diagnose for free!

Why is this important?

It builds trust between you, our customers, and Mission Repair, your friend in the service industry. We don’t charge for diagnosis because we are happy to tell you what’s going on and we’re confident that you will proceed with our repairs. Why are we so confident? Because our pricing is realistic and not over-inflated. We diagnose correctly. We address your concerns and let you make the final decision on what your repair threshold is and let you remin in control of the repair.

If we charged for the diagnosis, you may feel “obligated” to complete a repair because we have you on the hook for some pre-determined amount of money.

It’s all about building trust and starting our repairs out right.

We could charge for our iDevice diagnosis, but we don’t. What happens when we spend time looking at a device, perform an evaluation and then a customer requests it to be delivered back without having a repair done? First you’ll never have a high-pressure salesperson trying to sell a repair. Secondly, we’ll lose money but this happens so infrequently it’s just part of the business.

Once again, it’s all about trust.

Being fair and keeping our technicians honest with their findings and offering our customers the best possible end solution to get that expensive device back into their hands working like new is our goal!

There it is. . .that’s why Mission Repair performs free diagnostic services. It’s a matter of principle. Why pay for it elsewhere when we’ll do it for free?

Take care, have a great day. . .Ryan

Ok, settle down, I’m still here!

Well it’s been a few days since my last blog, to be honest after the Christmas holiday (we were closed Friday through Monday) we have had back-to-back record breaking order days over here at Mission Repair.

In years past, this week is typically “slower” for us, but this year it’s different. Like much different. I planned on our new office expansion based on the fact that it would be slow. . .there’s nothing like working around the construction workers with all the hammering and ruckus!

Here’s Scott answering 2 phones, typing an email, finishing an iChat and closing a sale while sitting in a pile of boxes – we are a little crammed but we’re remaining flexible:

If you call in and get Scott, you’ll instantly know that you’re in good hands!

Well it doesn’t phase us 😉 actually I can tell by the staff at the end of the day when the phones stop ringing and I hear a collective “WHEW” – that maybe they are phased just a little bit. The good news is that we are rocking over at Mission Repair.

Well it’s almost 5 pm over here and time to take a short break before the night shift arrives. Have a great night and I will be back tomorrow with some awesome business news.

Take care, Ryan

Have a notebook with a broken screen? Dell? HP? Toshiba? Acer? No problem.

Hello everyone, it’s been a heck of a day for me personally. The first call of the day was about my daughter that rear-ended another student on her way to school. She’s a Senior, it’s her first accident and it was NOT the way I planned on starting my Tuesday. But heck accidents never happen we we plan them I guess…so we got through that and luckily no one was hurt except for her car which has a nice big “crunch” in the front. Ah well, nothing that a few month of waiting tables can’t cure 😉

So after taking the report with our Sherriff’s department, I headed into work late. Then I got a second call from the High School nurse who said “Your son Casey is sick and needs to be picked up.” So I turned the car around and headed back to the High School to get my Freshman son who was in the office with a head and stomach ache. I got him home and into bed, then finally made it into the office here at Mission Repair about an hour ago. Yikes.

Here’s to parenting. Today was a HUGE test of my fatherhood and skills as the parental figure with both of my kids. I didn’t get upset with either of them this morning, we’ll take the discussion “offline” and I’ll try to teach some lessons out of this mess!

So I’m here today talking with my crew who are all unfazed by my morning, and collectively we want to issue a coupon to spike the Windows Laptop Screen Repair department. We’re overstocked on many of these screens – so rather than list them all and give out “sale” prices, I’m going to issue a coupon code so you can receive $20 off any laptop screen repair we offer that is over $100!

Just use coupon code “INSURANCE” when you place your order online for your next PC laptop screen repair. Why did I pick “INSURANCE” as the coupon code? Well I’ll let you figure that one out 😉

This code will automatically deduct $20 from the price and at the same time you’ll begin the process of the best Laptop Screen Repair service in the market. This coupon will expire on 10/3/11.

Hey tomorrow is another day, I’ll be back soon with more goodies!

Best, Ryan

So you dropped your MacBook. It’s OK, watch Mission Repair make it better.

So I just talked to a customer that that was embarrassed and disappointed that her MacBook broke – and she told me the entire story about how her room mate knocked the clothes hamper into the computer that was sitting on the coffee table, that subsequently hit the floor and cracked the screen. She went on to say that she’s a college student and didn’t want to tell her parents that it happened.

After calling Apple and her local Apple Service Provider – both quoted her $750 to replace the screen for her.

Once I got on the phone with her, I reassured her that we’ll get it done, done faster than anyone else, use the same parts that Apple uses, and get it done for a LOT LESS. I even felt compelled to give her a 10% discount because her story was a sad one. . .not even her fault. I also promised that I wouldn’t tell her parents 😉

So we repair MacBook Cracked Screens for $189 (that’s the newer, White Polycarbonate MacBook with the rubberized bottom) or the older style Black or White MacBook Screen Repairs are only $174.

Those are INSTALLED PRICES. With a 1 YEAR WARRANTY against manufacturer defects. And with our GOT REPAIR benefits that last forever which means that if you ever crack or break that same screen again, Mission Repair will repair it again under those same benefits that cost you NOTHING up front.

With all of the benefits, Mission Repair is truly the Intelligent Choice. But don’t take my word for it, give us a call and talk to one of our customer service reps – we’re here for you 866-638-8402.

See ya, Ryan

Oh, you want a 10% Discount Coupon Code too? No problem. Insert “GREENAPPLE” when checking out online to get that same 10% discount.