The Truth about MacBook Air Screens.

Good evening friends,

It’s late Friday night, I’m just finishing up my day at Mission Repair (working from home) and disaster struck my Apple notebook.

I personally use a 13″ MacBook Air at home. It’s been a great machine that hasn’t given me a bit of trouble until I made a mistake. It’s a mistake that even this late at night I feel that I need to share with my blog followers – a mistake that will prove to be costly. I grabbed my laptop by the screen to pick it up like I’ve done a many times before.

I picked it up by the top of the computer where the screen is, not by the bottom of the computer where the keyboard is. MISTAKE.

I’m going to stop writing and take a picture…you’ll see the beginning of this blog in the background, and everything will look normal as so:

IMG_0944

You can click on these pictures to get a close up look at what is going on.

But after I picked it up by the screen in the very spot that you see my thumb and hand, I squeezed a little too hard. Now when I apply just a slight bit of pressure to the bezel where my thumb is located, my image goes haywire:

IMG_0945

What you see here is a classic “broken LCD” on a MacBook Air. There are many degrees of “broken”. In fact, when someone has a broken LCD screen, it might physically appear cracked. It might looks like and “ink” stain running across the screen. Or it might in fact be like my situation where I can get the screen just into the correct position, not touch it and have it appear fine – but the slightest movement can show it’s ugly side.

I know that lifting a laptop by it’s screen is not the correct way to handle a laptop. The MacBook Air is so light and easy to carry at some point I made the decision that it would be OK to do so.

I did a quick search on Apple Discussion Forums and found a nice article on Considerations for a long life of your MacBook Air which give good advice on many maintenance and daily life considerations when owning one of these devices, but does not discuss “lifting” the unit by the lid. I guess that’s just common sense that I didn’t use.

In this day and age with tablets in and amongst my life it might just be a subconscious thing- I grab my tablet by the screen, right? Isn’t a tablet merely a laptop computer “lid” without a hardware keyboard? Well, this comparison of the two might be OK if only considering the physical aspects of the devices but they are truly two different devices…however somewhere in my mind it just felt OK to grab the screen of my computer.

My advice is…don’t do it. We constantly repair MacBook Air screens at Mission Repair. I’m lucky that I can just take my computer into my shop, buy a screen for myself and install it. This is not so easy to do for consumers that don’t own an electronics repair shop and I understand this – it’s why Mission Repair is in business.

Do your best to avoid the situation that I’m in unless you don’t mind paying for your computer to get repaired- but if you do, you know who to call. Shameless reminder: 866-638-8402. I’ll be taking mine into the tech lab tomorrow.

Have a great weekend everyone, take care.

Ryan

NEED YOUR MACBOOK OR MACBOOK PRO GLASS REPAIRED?

Hello M:R Nation –

In 2008, Apple introduced a few great machines that go by the names Macbook and Macbook Pro. While the names were not new, the design was completely radical and different. These were the first laptops that Apple produced the a full glass sheet as the screen! These things were and are still some of the most beautiful things created by Apple. There was/is one problem however, that glass that covers the LCD screen happened to be pretty fragile! Misplaced pressure on the screen could have you squinting trough cracked glass very quickly. Thinking back to 2008, we actually had a repair the very first day the Macbook Pro was released!

Apple stayed with this design from 2008 to June 2012 until when the first of the Retina Display models were released. Now, over these 4 years and still to this day, the most prevalent issue we see with a Macbook or Macbook Pro is cracked glass. While it will never causes any major issues with your computer, is sure is annoying! Take a look at this customer unit below:

photo

This is a typical crack on a Macbook/Macbook Pro. It will start on one corner and continue to grow across the screen. You can imagine being a photographer or a graphic designer trying to use something like this. It will be impossible to view your image correctly! That is the same for the Safari surfer and spreadsheet creator as well. When there is a giant crack down the middle of your screen, it is just flat out distracting!

So as we did in 2008… we still do in 2014… repair those pesky broken glass panels with a brand new, crack free replacement! We take the time to remove all of the glass from your macbook and macbook air, leaving behind no trace of the once a tragic accident. We wipe clean all the dust, finger prints and particles that naturally settle on your LCD screen and drop in place a beautiful, clap piece of glass! Let me tell you, if you ever have a chance of seeing this repair preformed, take the opportunity. It is like a dangerous ballet. Flying glass shards gallop towards your eyes for sure!

After all of these years, we still offer these repairs and people are still taking full advantage of our great prices! So if you are finding yourself in this same predicament, click on the following links to get your repair started today!

17″ Unibody MacBook Pro 24 Hour Glass Repair (Glass Panel Replacement)

15″ Unibody MacBook Pro 24 Hour Glass Repair (Glass Panel Replacement)

13″ Unibody MacBook Pro 24 Hour Glass Repair (GLASS PANEL REPLACEMENT)

13″ Unibody MacBook 24 Hour Glass Screen Repair (GLASS PANEL REPLACEMENT)

As always, never hesitate to call us: 866-638-8402 or email us: sales@missionrepair.com with any questions!

Cheers, Troy

My book is complete! Almost.

Hi everyone, any published authors out there? Well there are none here – yet!

I don’t know if you remember, but I blogged several months ago (on July 18, 2012 to be exact!) about being asked to write a book for the Globe Pequot Press titled: How to Start a home-based Computer Repair Business.

My keyboard has been on fire for the last 8 months!

My keyboard has been on fire for the last 8 months!

Since July, I have been diligently working nights and weekends to get it done. In fact, after several “back and forth” edits and revisions with my editor, I received this email from her today:

———————————-
Ryan,

Awesome, thanks! Off to production it goes. I should have first pages for you in about three weeks!
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What does that mean for me? I have my nights and weekends back! For anyone that has ever written a book of any length (mine is about 70,000 words) I now have a huge understanding of the process and a deep respect for authors unlike ever before. This process is time consuming, tedious, and one must have an attention for detail. There are other parts of being an author that I didn’t really understand until I did it. In fact, I went back through the earlier parts of the manuscript and I had forgotten about some of the things that I wrote about early on. Yikes, where did the time go!

Well 8+ months later, a mild case of carpal tunnel and a new respect for writing, it’s complete. I was told that I’d see the first chapter in “print format” for approval in about 3 weeks before the printing press runs the thousands of copies for Amazon.com.

What’s in the book? Well, if you’re interested in owning your very own version of my company, Mission Repair, I tell you all the secrets and ways to get your business started and running to success. All you need to do is buy the book 😉

Ok then, so a HUGE weight has been lifted off my shoulders. Check this project off the list!

Take care, Ryan

Faster Service On 11″ And 13″ Macbook Air Screen Repairs!

Hello M:R Nation –

Things at Mission:Repair are always moving at a fast pace. From our Customer Service to our Shipping and Receiving departments, things just fly. This is by design. The quicker we can receive, test, repair and quality check your device, the better for everyone. So you can imagine my elation when we shave some time off of a particular process. We have done so with our Macbook Air Screen services! What used to take a full week to repair, has now been shaved to only 72 Hours!

Macbook_Air

Why would it take 72 hours (let alone 1 Week) to repair you ask? Well, the design on the newer Macbook Air is very thin and complex. So thin in fact, there is not even a removable LCD screen in it! It is built in layer by layer in the top lid. This brings a whole new complexity to the repair and most folks could not do it in their basement. To repair these computers, requires a clean room and other expensive equipment that you can’t easily come by. It is a pain staking repair and I would not wish it on my worst enemy 🙂

So, with a little ingenuity and a lot of practice, we have quickened our turn around time on this service. My technicians are working hard to to get this time down even further and you should expect to see another post on this very soon! So please allow me to give you a short cut to these new and improved services:

Glossy 13″ MacBook Air LCD Screen Repair (72 Hour Turnaround)

Matte 13″ MacBook Air LCD Screen Repair (72 Hour Turnaround)

 Glossy 11″ MacBook Air LCD Screen Repair (72 Hour Turnaround)

 Matte 11″ MacBook Air LCD Screen Repair (72 Hours Turnaround)

Until we meet again!

Cheers, Troy

FREE SHIPPING at Mission Repair! How much does it cost?

Hello folks, happy Cyber Monday!

Did you watch the news this morning? Our local channel was talking a lot about Cyber Monday and the fact that it’s the busiest day of the year for Internet sales. We are in the thick of it here at Mission Repair as we had the biggest sales weekend in the company history, and have already begun the day breaking sales records – in fact at 9:45am this morning, we’ve taken more orders than any typical Monday. It’s clear that Cyber Monday is not a typical day!!

Our phones are on fire today. This is not literal interpretation of what our phones look like 😉

So, we are feverishly answering the phones. Truthfully, we are doing quite well. Our staff of amazing customer service representatives is getting to each call at an amazing pace. Please, if you call in and they seem to get the the point “quickly” don’t take it personally- it’s more likely that we’ve got 10 other customers waiting in out call queue and we want to make sure every gets the attention they deserve. In fact if you’ve called in this morning, I may even answer – which is a rare thing these days! Heck, I don’t mind working the front lines and I’ve already said hello to a few walk in customers and I’m not above taking care of our customers. It’s our way of life.

Our free shipping option has been an amazing hit! Why didn’t I think of this sooner?!?


Speaking of taking care of our customers- did you see that we are now offering FREE SHIPPING on every repair? That’s right. We are PROUD to bring you a complete solution when it comes to your iPhone or Smartphone repair- FREE SHIPPING from Mission Repair (and we USE FEDEX – the best in the business!).

Have a good Cyber Monday – and make sure that your boss doesn’t see you shopping online today, that would be bad 😉

Talk to you again soon, Ryan

Free Shipping on all Repairs at Mission Repair (Limited Time Offer)!

Ok, what’s going on here? Well I’m out of my mind. I made the decision to offer FREE SHIPPING on all of our repairs. From iPods, iPhones, Tablets, Smartphones even computers- Mission Repair is now offering FREE SHIPPING on any repair performed!

Another Mission Repair first!

Here’s the catch: Well, there isn’t one. I tried to come up with something but this time it’s just simple as pie. Pumpkin pie! Let’s run a scenario. Let’s say you have a cracked iPhone 4S. You visit our amazing iPhone Repair department and choose to have your iPhone 4S Screen repaired. You’ll see the word [FREE] next to the return shipping option before you checkout. When you choose this, we will send your repaired device back to you with NO SHIPPING CHARGE. It’s quite an amazing thing! Not only that, you’ll get it back via FedEx which is trackable and insurable. Yes, there are other cheaper ways for us to get your device back to you…and it could take weeks, with no tracking capability, and no insurance, and no signature. Heck we’d be surprised if your item ever got back to you all under those circumstances. We’re not going to take the risk. I’d rather pony up for the better FedEx service and make sure you get your device back in your hands, safe and sound. Is it coincidence that this is being announced the day before Thanksgiving, which is a day before BLACK FRIDAY and a couple days before CYBER MONDAY? No. Beginning on Black Friday we spin up to enormous levels of repairs and I want to be the first to grant you the best service on the internet and also include FREE SHIPPING. No coupon required, but you do need to place an order and have us repair something, otherwise it’s tough to redeem this amazing deal 😉 Have a great day, Ryan