Company meeting = success!

Good evening,

We recently had a meeting with all of the employees, and we went out to BD’s Mongolian Grill to relax, get away, and spend a little time to talk about a lot of business “stuff”.

Watching these guys fry your food in front of you works up an appetite!

We were able to occupy the entire grill together and it was obvious that there was somewhat of a “silent” competition on who would eat the most hot chili oil, and therefore have the spiciest dish. I know that my mouth was on fire and my sinuses were clear!

It’s a chance for us to get together and get on the same page…of course that’s what a meeting is for. But it’s also a chance for us to get together and spend a little personal time outside of the office so we understand one another.

There’s no question that managing and working with people brings out the best and the worst. My father once told me that when he was a young up-and-coming Silicon Valley hopeful, he went to his boss for some advice. Being a new executive, he figured that his boss would have some insightful tips on how to manage employees. What he got was what most mangers think but never say: “if it were not for the people, my job would be easy.”

I believe that out of all of the management challenges, nothing comes close to managing people. It’s good to get together once in a while and do what’s right. Pay attention, listen, and get some stir fry.

The busy season is upon us, and we are heading into the Holidays this year with a smile. We will see you soon!

Take care, Ryan

Another new expansion at Mission Repair.

Hello again,

Just a quick update on the expansion at our Mission Repair location in Lenexa. We just added a new shipping and receiving space that is sure to streamline our process immediately.

Here’s Lennie after a long hard day at work getting some of the counters installed, I think he must have put in 16 hours of “construction” work on Saturday into the late evening hours. Good job Lennie.

I can’t wait to see this new space when it’s completed. We do have shipping and receiving capability at our location in Mission, Kansas but it’s already cramped in there so I can only imagine how jealous Derrick will be when he sees this. It looks like there’s just a little more tile work to do and some trim work, then this area is ready to house 4 employees. Wonderful.

Speaking of shipping and receiving…did you see my last post about shipping devices into us? Let me remind you that even though we have less than a .1% shipping damage rate, some packages do get damaged or lost in shipping. It doesn’t matter if you use FedEx, UPS or the Post Office, they all do it. Start your repair off right by making sure that you package your device correctly (in a box, not an envelope!) per our online shipping instructions here. It will make life a whole lot easier for you. If you’re local to us and want to stop on by, you don’t need a tape gun for that!

Take care, Ryan

Mission:Possible.

Our Mission, which we have chosen to accept!

When we take a mail-in repair from one of our customers across the country, the process becomes simple and we will typically email the customer shipping instructions on how to get their device into us.

Many customers opt to use our pre-paid shipping labels that are filled out and very simple to use. Others like to ship devices into us on their own and some add their own creative touches.

In this case, out customer addressed us as “Mission Possible”. I love it!!

Now I’ve been called a lot of names over the years, but this is one of them that I like 😉

Mission:Possible at Mission:Repair. We are here for your electronics repair needs and have been since 2008. Yes, we take mail-in repairs from all over the country (and even Canada!) for customers that aren’t close to a Mission Repair Store. It’s been our specialty…and we are coming in our busy time of the year, so we are hoping for another blow-out end-of-the-year holiday season.

Thanks again for reading, I’ll be back right here in the blog much more today. I feel some writers creativity starting to flow!

Take care, Ryan

The truth about MacBook Pro Keyboard Repairs.

Hello there friends,

We get calls at Mission Repair constantly for MacBook Pro Repairs; it’s something that we’ve been doing for 8 years, and I’ve been personally working on Macs for about 19 years. I can attest that the newer the Mac, the harder they are becoming to service.

For example:

We replace keyboards on MacBook Pro laptops. If you’ve ever seen one, or ever used one, you may notice the the keyboard is mounted from under the palmrest, which is different than most PC laptops. Most “Windows Machines” have keyboards that are mounted from the top and can simply be replaced with a couple of screw turns and a cable.

Not on some MacBook Pro computers. In fact, here’s the pile of miniature screws that need to be removed just to simply remove the keyboard from the laptop:

Somewhere near 60 screws. Plus, you can only get to it by removing the bottom case, hard drive, optical drive, logic board, battery all related cabling and some brackets. I’ve heard some of my technicians stating that it’s taken them 1.5 hours, but I did it in 47 minutes start to finish. Now, we don’t charge much for this repair and I wanted to share that this is not an easy task, but as a technician “too many screws” just can’t be in our vocabulary! We may think that “this is all screwed up”, or sometimes we might want to say “screw this”, but those are all just jokes!

A bit of advice: don’t spill anything on your keyboard, you can avoid the repair altogether!

Take care, Ryan

Mission Repair is open Saturday and Sunday!

Good morning!

This blog post is just a reminder that we are now open Saturday and Sunday per your request!

We’ve had several customers ask why we are not open on Sunday, so I’m here to help spread the word that we are open, available and performing the best iPhone Repairs in the business here at Mission Repair 7 days a week!

This is not an easy task for a small business; we’ve got to have the right amount of employees, scheduling, and incentive to be open 7 days a week – and we’re there.

Saturday and Sunday 10:00 am to 5:00 pm!

See you this weekend, don’t forget that we’ve got a coupon running through the weekend. Have a great day!

Ryan