I Washed My iPhone. What Do I Do?!

This is a question we often get from customers who have dropped their smartphone or iPod in the toilet, sent it through the washing machine, got caught in a rainstorm, etc. If your device has water damage we can help! Before thinking about replacing the device, we have the potential to fix it for a fraction of the cost of a new phone.

If your iPod or Smartphone has been submerged in water call Mission:Repair at 1-866-638-8402. We will do a Free Diagnosis. This allows one of our certified technicians to take a look at your device and assess the damage. In some cases the device will need a logic board repair. The logic board is the main motherboard inside the device and all other components are connected to it. So, once we get a working logic board back in your unit, there maybe other small components that need to be replaced such as the home button, power button, battery, etc which we will address.

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Repairing your logic board is a cost effective way to save your device instead of purchasing a new one! So the next time you hear someone say ‘I dropped my phone in the toilet’ send them our way and we will do everything we can to get your device back to working condition!

There is a small chance that the damage to your device is too extensive and the logic board comes back unrepairable. In this case you DO NOT pay for the repair service!  How can you beat that for service? So, whether you have a liquid damaged iPhone, iPad or other device – be sure to call us at 1-866-638-8402 before looking into purchasing a new one.

The truth about Laptop Computer Logic Board Repairs from Mission Repair.

Hello friends,

We here at Mission Repair offer Laptop Computer Logic Board Repairs (also known as mother board repairs), and have been doing so for years. Logic board repairs consist of removing the board from your computer’s case, diagnosing the individual problem(s) that are causing the issue on the board itself down to a component level and then performing the necessary repairs with know-how, solder and a steady hand. This is a complicated service and can sometimes baffle both our technicians and customers so we offer a no-pressure method of service.

soldering

At times, there can be some confusion or concern when having your computer repaired (with any vendor) and I want to clarify a few points when we perform a repair for you.

Typically, there are three types of repairs:

1. Liquid damage. i.e., spilling a glass of water onto the keyboard of your Laptop. Humidity and lesser spills can certainly fall into this category as well.

2. Natural failure. Every computer has a limit, and eventually (per the nature of electronics) the logic board will fail over time.

3. Other failure. Other failures can be due to electrical issues (such as a bad power cord or even lightning strikes in your area), a drop of the laptop onto the ground, sitting on the laptop, or other anomalies that are just not conducive to laptop longevity.

In all cases, once we receive your laptop and verify that your unit needs a logic board repair (typically customers will order a free diagnosis to begin the process) we will call you for an approval.

Helpful hint: At this point it would be good to know any information that you might have regarding the failure to help us pinpoint the specific components and issues!

The approval phone call will be to confirm that the unit needs a logic board repair and we will confirm a price for a successful repair. In all cases, we never charge you for a logic board repair if we cannot repair it. Once the approval is made by you for the attempt we begin the process. It’s not fast per most standards; it can take anywhere from 4 days to 3 weeks to complete the repair. There are several steps and processes to complete – testing and retesting – installing your individual board several times to ensure that the repair has been successful.

Once we have verified the repair is complete and has been tested, we will install the board back into your device and reassemble the unit in it’s entirety. This is where some confusion may come in. In many cases, we receive laptop computers that have had liquid damage and simply won’t power up when received by us. We will repair the logic board and successfully power on the unit – only to find additional parts needed (i.e. bad keyboard, bad dvd drive, etc.) that surface after the unit boots up. This puts us both into an interesting situation; and the problem is to get the computer into full-functioning shape there may be additional repairs (costs) needed to complete the job. We will then contact you again to discuss these additional repairs and work with you to ease the burden on these unforeseen issues. Clearly, we want to quote you completely up front when we initially talk; but until the unit boots up under it’s own power, it’s difficult to see exactly what is going on with the rest of the computer. Not interested in paying any more for the additional components required to get the unit up to 100% functionality at that point? We can send the unit back as-is for the price quoted; or remove the logic board that we repaired, install a “like-for-like” defective board, not charge you for the repair, and send the unit back to you or recycle it here at our location appropriately.

In this last “worst case” scenario, we do have an option to remove your hard drive with all of your data (barring that it still works!) and send it back to you in an external case for a minimal charge. This way you can recover your data, pictures, documents, etc. by connecting the drive externally to another computer that you have access to. This is a optional win-win in most cases and we are happy to do so in the event your laptop is a total failure or just to expensive for your budget to repair!

There’s yet another scenario that does arise about 8% of the time in our attempts: We cannot repair your board, and as I stated before you will not be charged for the attempt. We will once again call you and advise on further repair options such as obtaining a replacement board to install into your unit and/or advising on whether it may be more cost effective to just buy an entirely new unit altogether. We will most likely discuss new price points and costs if they have changed and allow you time to make the appropriate decisions for your situation.

In all cases: You, our customer, is in complete control over the repair and if any any time before we send the unit back to you, decisions can be made about the costs, upgrades, lead times, data, or anything else that is of concern to you. We would even be happy to store the unit in our warehouse for a predetermined amount of time if you need time to think about it. We are happy to comply.

Additionally, we offer a comprehensive warranty on all of our logic board repairs so you can rest assured that after we repair it, it’s going to work for you when you get it back home. If not, we’ll perform the repair again for free.

Any questions? Give us a call at 866-638-8402.

Thanks, Ryan

Waterproof iPhone!

Hello friends-

Can it be true? A waterproof iPhone? How many times have you heard about a phone being “liquid damaged” and then fails to work? This would be an amazing piece of electronics!

Well, the fact remains that there is no waterproof version of the iPhone – and iOS 7 won’t save your device from water dunks either, despite the ads you may have seen. Those were a hoax.

noswimming_iphone

The bottom line is that you should not take your iPhone swimming with you, even if you have the greatest ever “Backstroke Workout” playlist. These devices do not play well with H2O. I know most users that end up with liquid damaged phones don’t intentionally dive into the deep end with their devices…rather most liquid damages occur by accident. We have even heard of customers that don’t have any idea how their phones got wet which makes the liquid damage a total mystery! Trust me though, water will quickly corrode and kill a device.

Does that mean you should go buy a new phone? Remember that “out of contract” phones are ridiculously expensive!

Well, now that you’ve found Mission Repair, we can solve these issues in our service lab. We have state of the art equipment that allows us to perform several stages of logic board repair – starting with “Stage 1 – Liquid Damage Repair“. The best part about our service is that we do it in house with our certified technicians, we complete the repair within 48 hours and we DON’T charge you for any repairs if we cannot repair it. Of course, this can happen from time to time and we wouldn’t be able to sleep at night charging you for service that didn’t fix the issue.

So when in need, Mission Repair is there for you. Want more info? Give us a call at 866-638-8402 for help!

Take care, Ryan

Apple Logic Board Repair Service!

Hello M:R Nation –

Do you know what a logic board is? Well, if you own an iPhone, iPad, iPod or Mac Laptop, You have a logic board and that component is susceptible to failure for many reasons. Before we go into what those failures might be, lets take a look at what a logic board actually does!

The logic board (also known as the “Mother board”) is a printed circuit board (PCB) that holds the crucial components of your device. It usually houses the processors (that make your device think), memory, and connectors for peripherals such as your LCD screen, Input functions like a touch screen or mouse and keyboard, data storage and many other things. The size and capability of the logic board depends on the device itself and what it was created to do. It is a very important component that makes your iDevice what it is, AWESOME!

So you can imagine that if a component this important started to go haywire, your experience with that device would be less than ideal. But what would cause your logic board to act up or worst, die?

  • Liquid Exposure
  • Overheating
  • Charging Overload
  • Dropped Device
  • Repair Gone Awry

While many other things can occur to cause a logic board failure, the aforementioned list shows you what we see on a daily basis unfortunately. Allow me to go into a little more detail on each of these issues that can cause logic board failure.

Liquid Exposure is pure evil to electronic components of any kind. When you drop your iPhone in a pool, there is a slim chance that it is coming out alive. There is an instant consequence of the iPhone logic board sorting out and a more drawn out consequence of corrosion. Corrosion will eat the logic board up overtime, even to a point of an unrepairable state. Overheating can occur when you leave your device in a car on a hot day, if you let it sit directly in sunlight, put it in an oven or simply because it naturally failed from the factory.

A Charging Overload often happens when you use a cheap charger or the charger that came with your device has gone bad. We have also seen lightning strikes cause this. It simply singes your logic board and renders is unusable. When dealing with a Dropped Device you may only see a cracked screen or dented case, but we will also see damaged components on the logic board such broken capacitors, solder points and connecters. When a Repair has Gone Awry, the worst result of that is a cracked logic board.  When a crack occurs, we are usually have no cure for that.

So what is someone with a possible logic board issue to do? Give Mission Repair a call! We are able to diagnosis and fix most logic board related issues! We can clean your liquid exposure, cure the over heated iPhone, repair the broken iPad memory chip, and clean up most issues caused by shaky hands and a failed repair job :-).

We have worked for years to perfect our repair processes and we will be able to revive your device for a fraction of the cost that a brand new one! So please, don’t throw away that iPod, iPhone, iPad or Mac, let us repair it and save you come cash!

Cheers, Troy

What is Labor Day at Mission Repair? Coupon inside!

Hello there everyone and happy Friday!

We are closing up a record month here at Mission Repair. We had another new employee start today on our production line. . .not only a record month in sales, but a record month in new employees starting. I always told myself that once I can’t remember everyone’s name, I know that we’ve made it big.

Well Adam started today so my “name memory” is still working fine 😉 I think that once we get to 50 employees I may start to become “forgetful”. I pride myself in knowing who’s-who and what’s-what in my business; but once I got over 30 employees I noticed myself losing grasp on a few things. It’s OK, that’s what my managers are for, right?!? I just have to learn to let go of certain tasks. It’s change that’s the hardest, but it’s also a ton of fun.

Speaking of employees, everyone is getting a well-deserved day off on Monday for Labor Day. You may ask: “What is Labor Day?”

Well there is an official definition that is something about a workers strike back in the 1800’s and it quickly became a National holiday soon thereafter. Others say that they recognize it merely as the beginning of the school year…or the official end of the summer. Of course it’s is typically the last day that the city pools are open for the year.

At Mission Repair, we celebrate it just like many other retailers and online businesses do – we have a sale!

So what can you expect from this amazing Labor Day weekend at Mission Repair? Firstly we will be open for business as usual Saturday and Sunday. Come on over to our service center and we will be happy to take care of you! We will be closed on Monday 9/3/12 so be sure to make note of that!!

Additionally, we are offering a whopping 20% every order placed this weekend online. That’s right. 20% off. That even includes 20% off of the shipping on your repair order. I dare you to try to find a better price on any of Mission Repair’s services. You won’t find it!

So if you’re in need of an iPad repair, iPod glass repair, iPhone fix or other Android Cell phone service. Click on over to the Mission Repair website and use coupon code “dayoff” for your 20% discount.

This offer runs Saturday (9/1/12), Sunday (9/2/12) and Monday (9/3/12) ONLY. Offer not good on orders placed any other dates and not good in conjunction with any other offer or discount. It’s simply amazing.

I’m back to the grind stone – that’s probably some sort of saying from the 1800’s as well. To me it means “Back to work Ryan”. I’ll talk to you again soon.

See ya, Ryan

So you dropped your MacBook. It’s OK, watch Mission Repair make it better.

So I just talked to a customer that that was embarrassed and disappointed that her MacBook broke – and she told me the entire story about how her room mate knocked the clothes hamper into the computer that was sitting on the coffee table, that subsequently hit the floor and cracked the screen. She went on to say that she’s a college student and didn’t want to tell her parents that it happened.

After calling Apple and her local Apple Service Provider – both quoted her $750 to replace the screen for her.

Once I got on the phone with her, I reassured her that we’ll get it done, done faster than anyone else, use the same parts that Apple uses, and get it done for a LOT LESS. I even felt compelled to give her a 10% discount because her story was a sad one. . .not even her fault. I also promised that I wouldn’t tell her parents 😉

So we repair MacBook Cracked Screens for $189 (that’s the newer, White Polycarbonate MacBook with the rubberized bottom) or the older style Black or White MacBook Screen Repairs are only $174.

Those are INSTALLED PRICES. With a 1 YEAR WARRANTY against manufacturer defects. And with our GOT REPAIR benefits that last forever which means that if you ever crack or break that same screen again, Mission Repair will repair it again under those same benefits that cost you NOTHING up front.

With all of the benefits, Mission Repair is truly the Intelligent Choice. But don’t take my word for it, give us a call and talk to one of our customer service reps – we’re here for you 866-638-8402.

See ya, Ryan

Oh, you want a 10% Discount Coupon Code too? No problem. Insert “GREENAPPLE” when checking out online to get that same 10% discount.

Droid X Logic Board Repair Service-

Hello all, good morning! We’re happy to announce our newest line of services this morning, and we are successfully repairing Droid X Logic Boards effective immediately.

Our surface mount technicians are skilled at diagnosing and getting to the root of logic board issues and repairing them. Many customers report water damage or other issues with logic boards in their devices. The logic boards, (a.k.a. mother board, main board, main circuit board, memory board) is the “brain” of your device and is what does all of the processing and “thinking” in your phone. Without a properly working logic board you can have many symptoms including no power, restarting issues, sound issues, backlight problems or any other malfunction. The logic board is the more integral part of your device and also the most expensive. In almost all cases, the logic board will comprise the bulk of the cost of any device.

Subsequently, replacing a logic board can be an expensive prospect which is why we have committed ourselves to re-learning our roots. You see, back in 1994 (When I entered the Apple repair market), I ran a component level service center and this is really where my talents lie. It’s a win-win situation for us as we are now happy to offer a repair on a logic board (rather than a replacement) and we are also offering logic board repair to many dealers around the country. Watch our list of logic board repairs come to life, we are already performing these repairs:

iPhone Logic Board Repair
iPod Touch Logic Board Repair
MacBook Pro Logic Board Repair
Droid X Logic Board Repair
iPad Logic Board Repair (COMING THIS WEEK!)

Hey, it’s just one more reason that Mission Repair stands out among the competition. It’s our game!

Thanks, Ryan