It’s a sign.

Hello there, good morning blog readers!

Good news about my new location in Colorado, and we’re now officially “Finished” with this site. The new sign went up on Saturday!

missionrepairsign

I know, it’s just a sign. However this is a new venture for me because normally our signs are pretty simple and constrained by the city in which we reside, or the building limitations, or some other factors.

My Corporate headquarters and flagship retail store in Lakewood Colorado has what I would consider a “real” sign that’s LED lit and ready for action!

The process is not an easy one; personally I take business signs for granted and don’t think twice about them when I see them. Now that I’ve been in the “sign market” for about a year ordering, designing and having signs installed on our Mission Repair locations, it’s a task all in itself!

At this location, the fruits of my labor have paid off, and we can put this project to bed. See you in the store!!

Take care, Ryan

A little sightseeing doesn’t hurt.

Hello there friends,

I’m out here in Colorado this week working with my crew and making a changes and working with Chris our store manager. After my trip to the Otterbox headquarters last night, I decided to jump on my motorcycle – I brought it with me, I knew this might happen;-) I headed up into the mountains while there was still some daylight left.

I made it to Central City, and it was on May 6, 1859, John H. Gregory located, staked, and preempted the first mining claims in what was to become known as the “Richest Square Mile on Earth.”

This spot, marked by the Gregory Monument, is near the city limits of Central City and Black Hawk. The area was originally called Gregory’s Diggings, but very soon became known as Mountain City. Did you know Central City nearly became the Colorado state capital? It is also home to the Gilpin County Museum, Teller House and the world famous Central City Opera.

It’s also known for it’s “left-over” ruins from times past; I rode up onto some dirt roads and stopped to take a lot of pictures. I thought this one was particularly cool:

IMG_2284

It’s an old mine ore car that’s been sitting for a hundred years or more. I don’t know why, but these types of things really appeal to me. It was so quiet it was kind of creepy…and I kept looking over my shoulder!

Once I got back to lay down for the night, I got 10 hours of solid sleep and feel like a million bucks this morning. Must be that mountain air, right?

Well, I’m back in the office here in Lakewood this morning, so if you stop by I’ll be sure to say hello. Thanks for reading!

Take care, Ryan

“The Garlic Knot” Auto Show is coming!

Hello there from Lakewood, Colorado!

My business in Colorado is located in a small shopping center called “Bear Creek” – and every Thursday evening the pizza shop (The Garlic Knot) in our parking lot holds a small car show.

Their big event – the mother of all Garlic Knot sponsored car shows will be held on Saturday August 29th, from 11:00am to 3:00pm.

IMG_2239

We will have a sidewalk event that day and we are currently planning our agenda for the day. I think that we’ll have a BBQ station for hot dogs and drinks, as well as give out tons for repair coupons and meet the awesome car cruisers of Lakewood, Colorado.

If you’re in the neighborhood and want to see some of the areas best show cars, we’d love to have you out for some fun, sun and to see some of these works of art.

I think that we’ll take a tech bench outside for the day as well and work in the great outdoors. That means you’ll be able to stop by our booth and have that iPad repaired while you’re checking out the vehicles! August is a mighty fine month to be outside in Denver, we hope to see you here!

Thanks, take care, Ryan

Indianapolis or bust!

Hello there-

We just finalized out plans to head to Indianapolis this week to secure our newest Mission Repair location and (maybe?) hopefully get the keys to the place!

fishers logo

We are hopefully locating in Fishers, Indiana…just North East of the Indianapolis downtown mega-center!

Our Fishers location will be strategic; it’s part of our long-term plan of growth of retail locations across the country. This means one thing for sure; our newest locations will be coming on line in a slow and methodical way. Mission Repair isn’t a franchise with different pricing, process or methods; and all of our technicians are trained in house.

I’ll be unavailable at the end of the week and it looks like we need to cram a week worth of work into just a few days. I’ll be here late, I should probably order take-out for dinner!

Have a great day, Ryan

iPhone 6 screens repairs. Yes, we’re busy.

Hello friends of the electronics world.

Holy bananas, we’ve received in a record number of iPhone 6’s with cracked screen over the last two weeks. It’s clear to me that the demand for this service is on the rise.

Screen Shot 2015-07-09 at 4.46.32 PM

iPhone 6 Screen Repair – Black
iPhone 6 Screen Repair – White

Since we’ve got a large inventory of these parts we’ve gone ahead and lowered the price to a never-before-seen-so-low deal, we’ve got our hands full will iPhone 6 device repairs at the moment.

Well, it’s not totally “full”, we can always take more 😉 At least I say we can, but I’d bet our technicians would think otherwise!

So head on into your nearest Mission Repair location to have your cracked iPhone 6 repaired, there’s never been a better time.

See ya, Ryan

7/7 at 7:00.

Good morning again friends,

July 7 is the 188th day of the year (189th in leap years) in the Gregorian calendar. There are 177 days remaining until the end of the year.

july

I’m totally blown away that the year is clearly already over half way completed. I’m surprised because we’ve done so much already and shocked because we still have so much to to. I want to make sure that you understand this this is a “glass is half full” type of conversation because there’s nothing we can do about the time elapsed!

So the list that’s currently on my whiteboard at the office is:

1. Hire new employees.
2. Move into our new location in Lenexa, Kansas.
3. Move into our new location in Fishers, Indiana.
4. Grow the business.
5. Finish the new break room project.
6. Take a vacation.

Did you notice how “take a vacation” is at the bottom? That’s a floating goal for the year that seems to continually get pushed down. It’s alright we’ve got a tropical “week off” coming up in December, so that seems like it’s approaching fast enough on it’s own!

I’m getting back to work. Heads down, hold all my calls. Oh yeah, what’s happening on 7/7 at 7:00? That’s closing time at Mission Repair, so if you’re going to get that iPhone repaired today, you better get on the ball now!

Take care, Ryan

5 Question to Ask your Cell Phone Repair Shop: According to eTechParts.com!

Hello there blog readers!

I just read a blog posted on eTech Parts (supplier of wholesale iPhone parts), and after reading it I appreciated what they are saying. Grace is their author, we know her well here at Mission Repair, and I’m going to go down their list (You can read the actual blog here):

1. What kind of warranty do you offer – and what does it cover?

Grace states “6 months is the average warranty period offered by wireless repair shops in the US”. That’s true. Here at Mission Repair we offer 1 year warranties on all of our screen repairs, and LIFETIME warranties on all battery installations. In addition to that, we have our “GOT REPAIR” warranty that is automatically included on each screen replacement which ensure that if you ever break your device’s screen again you never pay full-price again. Ask the “other guys” if they do that, and put it in writing like Mission Repair does!

Image Courtesy of blog.etechparts.com

Image Courtesy of blog.etechparts.com

2. How do you ensure the contents of my device remain private and protected?

Grace is right when she says “Protecting the privacy of your data is an important priority for repair shop owners.” Our company policies call for immediate termination of employees that break this cardinal rule. Additionally here at Mission Repair we don’t require your passcode if you want to ensure privacy protection.

3. Where do you get your replacement parts?

Grace is the expert in this field, she advises that not all cell phone repair parts are created equal. That’s eTech Parts’ business. Here at Mission Repair we understand it just as well. That’s why we don’t sell “special colors” of iPhone screens, and I caution anyone to buy a color of part that not stock. Not only do you KNOW it’s a knockoff part, it’s also illegal for repair companies to do so. Apple doesn’t like people messing with their trademarks.

4. Why are you cheaper (or more expensive) than other repair shops in town?

The blog reads: “You can learn a lot about a repair shop by how they speak (and what they know) about their competition.” This is a HUGE point; we here at Mission Repair have been in business for 8 years and in most cases, we set the market pricing. It’s somewhat comical to see…I’ll lower some prices, and the competition does the same thing the next day. That’s OK, I understand, but we base our pricing on reality, the market, and on demand. We are here to be fair and offer excellent pricing that appeals to anyone that needs a cell phone repair.

5. What happens if my phone is further damaged after leaving it with you?

Finally, a huge point that Grace makes is: “Most reputable wireless repair shops will give you a waiver form to fill out and sign, detailing their policies and what they will be responsible for in the case of further damage. An honest business owner knows the right thing to do in case this happens, but every repair shop has a different policy.”

Here at Mission Repair we ALWAYS do the right thing for our customers. If we break something we fix it. In fact, we have even fixed “incorrect fixes” performed by other shops…for free. It’s not our policy but there at times that I just feel terrible for the customers that get “taken”. My advice is DON’T work with a “traveling” repair man that meets you at a Starbucks. What would he do if he did accidentally and inadvertently broke something else while performing a repair? Does he have ALL of the necessary parts in his car? Does he have a soldering iron? A heat gun? A sonic cleaner? A toolbox with every tool? I’ll just answer this…it’s NO!

—————————————————————————–
We are always here for you here at Mission Repair, and you can call us with any questions that you may have. We have an A+ Rating at the Better Business Bureau, almost 1 million readers on this blog, and have performed hundreds of thousands of repairs in our existence. With several locations to serve you (and not just a bunch of franchises, we are ONE business), we have nothing to hide. Call us toll-free at 866-638-8402!

Take care,

Ryan Arter
Owner at Mission Repair.