Hello there blog readers!
I just read a blog posted on eTech Parts (supplier of wholesale iPhone parts), and after reading it I appreciated what they are saying. Grace is their author, we know her well here at Mission Repair, and I’m going to go down their list (You can read the actual blog here):
1. What kind of warranty do you offer – and what does it cover?
Grace states “6 months is the average warranty period offered by wireless repair shops in the US”. That’s true. Here at Mission Repair we offer 1 year warranties on all of our screen repairs, and LIFETIME warranties on all battery installations. In addition to that, we have our “GOT REPAIR” warranty that is automatically included on each screen replacement which ensure that if you ever break your device’s screen again you never pay full-price again. Ask the “other guys” if they do that, and put it in writing like Mission Repair does!
2. How do you ensure the contents of my device remain private and protected?
Grace is right when she says “Protecting the privacy of your data is an important priority for repair shop owners.” Our company policies call for immediate termination of employees that break this cardinal rule. Additionally here at Mission Repair we don’t require your passcode if you want to ensure privacy protection.
3. Where do you get your replacement parts?
Grace is the expert in this field, she advises that not all cell phone repair parts are created equal. That’s eTech Parts’ business. Here at Mission Repair we understand it just as well. That’s why we don’t sell “special colors” of iPhone screens, and I caution anyone to buy a color of part that not stock. Not only do you KNOW it’s a knockoff part, it’s also illegal for repair companies to do so. Apple doesn’t like people messing with their trademarks.
4. Why are you cheaper (or more expensive) than other repair shops in town?
The blog reads: “You can learn a lot about a repair shop by how they speak (and what they know) about their competition.” This is a HUGE point; we here at Mission Repair have been in business for 8 years and in most cases, we set the market pricing. It’s somewhat comical to see…I’ll lower some prices, and the competition does the same thing the next day. That’s OK, I understand, but we base our pricing on reality, the market, and on demand. We are here to be fair and offer excellent pricing that appeals to anyone that needs a cell phone repair.
5. What happens if my phone is further damaged after leaving it with you?
Finally, a huge point that Grace makes is: “Most reputable wireless repair shops will give you a waiver form to fill out and sign, detailing their policies and what they will be responsible for in the case of further damage. An honest business owner knows the right thing to do in case this happens, but every repair shop has a different policy.”
Here at Mission Repair we ALWAYS do the right thing for our customers. If we break something we fix it. In fact, we have even fixed “incorrect fixes” performed by other shops…for free. It’s not our policy but there at times that I just feel terrible for the customers that get “taken”. My advice is DON’T work with a “traveling” repair man that meets you at a Starbucks. What would he do if he did accidentally and inadvertently broke something else while performing a repair? Does he have ALL of the necessary parts in his car? Does he have a soldering iron? A heat gun? A sonic cleaner? A toolbox with every tool? I’ll just answer this…it’s NO!
We are always here for you here at Mission Repair, and you can call us with any questions that you may have. We have an A+ Rating at the Better Business Bureau, almost 1 million readers on this blog, and have performed hundreds of thousands of repairs in our existence. With several locations to serve you (and not just a bunch of franchises, we are ONE business), we have nothing to hide. Call us toll-free at 866-638-8402!
Owner at Mission Repair.