iPod Repair at Mission Repair; a number one seller!

Hello friends of Mission Repair –

I just went over our May 2014 metrics, and once again iPod Repair is our number one selling service; to be more specific the 4th Generation iPod Touch Screen Repair takes top honors.

It’s fitting because I’ve been in the iPod repair business since the first iPod was delivered to anxious customers- do you remember these beauties?

ipd1_new

Well times have changed since the 1st Generation iPod was delivered; no touch-sensitive “anything” there. They had a spinning click wheel and greyscale screen. I bet my kids would have a good chuckle if I handed them one of these and said “here’s your iPod”. In fact, that sounds like a great idea!

Fast forward to today and we’re fixing iPods by the thousands here at Mission Repair. There was one noteworthy anomaly in May that caught my eye. iPads took second place just behind the iPods by just one less unit. That’s in interesting shift to iPads and I’m certainly going to keep my eyes on that. We might see iPad overcome the iPod as the most proliferate repair at our business soon. Times are-a-changing!

Remember Mission Repair when in need of that iPod Repair – I’ve been doing them since 2001. Wow.

Take care, Ryan

What is Mission Repair’s Telephone Number?

It’s interesting, I just received this question in an email sent directly to my email address. I wonder if I should reconsider where our telephone number is on the website? I thought the top left was a good place, but then I looked at our mobile site which is “weak” to say the least. I’ll have that fixed shortly. Until then:

1-866-638-8402 to call Mission Repair, open 7 days a week!

Thanks, watch for our new mobile site to launch in the next week or so. Melanie, we have some work to do.

Take care, Ryan

Our first customer at our new retail location…

Hello friends, it was pretty fun. Our first customer at our new retail location was a gentleman by the name of Jim G. (and his wife) that actually stopped in 2 days before we opened as I was “testing” out our open sign.

Screen Shot 2014-03-19 at 8.21.10 AM

The open sign was one of the last pieces to go up; it was a detail after all of the marketing and fixtures went in. I mounted the sign in the window, rolled up the power cord, stapled the cord to the wall, turned it on, and then Jim and his wife came walking in. I was dusty, dirty, tired, and not ready…but Jim and I worked this “first sale” out together! I received an email form him today, this will tell a lot:

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Testimonial…

My 3rd grade daughter dropped her iTouch and shattered the screen. I would have taken it to the Apple store for repair, but the atmosphere in Apple stores annoys me, so I typed “shattered screen 5th generation iPod Touch Kansas City” into my web browser search bar. The top result was Mission:Repair. I looked at the hours of operation and realized there was only 30 minutes before they closed and I had a 20 minute drive to get to the store.

We made it to the store with 10 minutes to spare. We walked into the establishment to the dismay of the owner and his mother. Why dismay? Well, when I found the store location on the web and I didn’t realize this was a new location and wasn’t yet open. The front door was unlocked so the owners could carry items from their cars into the store, but it wasn’t open to walk-in traffic.

So… We walked in, and apologized for showing up so late in the day, but needed to get my daughter’s iPod repaired. The owner explained they open for business on Monday (March 17), but he was excited I found the store and helped me despite the fact they weren’t actually open for business. He had his sales/order system up and running, so he was able to put me into the system and get a ticket for my order, but since the store wasn’t fully functional he couldn’t print the ticket (he was able to email it). He apologized for not having “something to give me saying he had our iPod”, but it wasn’t a big deal as I had already received the email on my phone. He told me he would be in and out of the store over the weekend and would have the iPod for me the next day, Saturday (as I later would find out, they offer next day service on all iPod and ITouch repairs).

We went back to pick up my daughter’s iTouch and was thoroughly impressed with what happened next. The owner’s wife was there and she was so grateful to us for being their “1st customer” at the new location. She then explained how she and her husband wanted to offer us a significant discount on the repair and also gave us three gift certificates to help spread the word about their company. We told her we would absolutely spread the word as their customer service went above and beyond what anyone should expect from the owner’s of store that is not officially open. Hoping we don’t require anymore repairs to our devices, but if we do, we will definitely be using Mission:Repair!

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So there you go, a great story from a wonderful couple that just needed a little bit of help with their cracked iPod glass. We are on a fantastic roll out at Mission Repair Express, and we encourage you to come visit us.

We are now open daily, 8am to 7 pm Monday through Friday, and 10am to 5pm Saturday ad Sunday. Our ribbon cutting is taking place on 4/1/14 at 4:30…be sure to come out and stop on by for some cookies, coffee and surprises. Thanks again for all of our newest customers that came to our Express location, we appreciate each and every one of you!

Best, Ryan

6 more likes- that’s what I’m looking for today! Actually I’d really like to send you a $15 gift certificate too.

Hello again friends- just 6 more likes and we will reach the 13,000 likes milestone on our Mission Repair Facebook page. I have a good feel that this will happen today.

If you’re not a fan on Facebook, now’s your chance- click this banner below:

Screen shot 2014-02-27 at 10.40.10 AM

And “like us” on Facebook. Why? Because it’s the cool thing to do! I mean, you’ve checked your Facebook page in the last 30 minutes haven’t you? If not, here’s a chance to click through, check out our Mission Repair fan page, and then I dare you to post this on your personal Facebook page:

“Ryan at Mission Repair asked me to post this as my status”.

If you do, tag Mission Repair on that status and I’ll mail you a $15 gift certificate toward your next repair with us. Yes, I will need your mailing address- we will handle that over email. Once your post is complete, just email us (newsletter@missionrepair.com) confirming your post is complete, we will verify the post and mail out your gift certificate immediately. No purchase necessary, but I will send you a gift certificate that you can use online or if you visit one of our locations. Sound good?!?

OK, let’s see if I can squeeze out those 6 likes before the end of the day.

Take care, Ryan

Is it worth repairing that old iPod?

Good morning everyone-

The title poses a good question. And there certainly is a “breaking point” as to when a device is NOT worth repairing. There are a lot of factors involved and everyone’s decision is based on preference.

Let’s take that old iPod you have in the junk drawer – let’s say it’s a 4th Gen iPod touch with a cracked screen and you can’t get it to work because it’s cracked. You have a decision to make – because in this same example you already purchased a replacement iPod, are happy with it and it’s doing well. But you couldn’t bring yourself to toss the broken iPod into the trash but also can’t decide on what to do with it. Well you can have this repaired at Mission Repair for just $59.

Thoughtful business woman

Ok, but then what?

Well, since you’re at a loss on what to do with the iPod already and the unit has been deemed “junk”, and you’ve taken the plunge on buying a new one- you’ve got an iPod paperweight that just taking up junk drawer space. For $59 you have have a 4th Gen iPod that now becomes a great backup, gym pod, Christmas gift or a device that can be passed down to a sibling or child.

It makes sense to start a youngster on a $59 iPod rather than buying new.

Since you know that iPods are breakable, you don’t need to add additional stress giving a unit to a child that was full price, right? Are the possibilities making sense?

Frankly in most cases it does make sense to have your old device repaired. We’ve performed over 100,000 services in the last few years and the proof couldn’t be more evident. Give us a call if you’d like a no obligation quote over the phone. Just dial 866-638-8402 and we’ll be happy to take care of you.

Have a great day, Ryan

Lowest price on iPod Touch 4 Screen repairs- blowing the competiton out of the water!

Good morning everyone, all I can say is “wow”.

I know that Troy just posted an entry on the iPod Touch 4 LCD and Glass Screen Repair – and it’s one of our most popular repairs – touting a new lower price on this repair…and it’s the lowest to date!

You don't need to live with this!

You don’t need to live with this!

It’s true, we are always trying to market in new ways, offer special deals and generally staying on top of our pricing as we can. This is no different, but I’m just truly excited to bring this new price to our customers. In fact, our sales today are popping off the charts as well…the word is already spreading.

I understand that Mission Repair brings value to you, “when you need us” – if you don’t have a cracked screen, chances are you’re not going to place an order with us. It makes sense. But take it from me, we are approaching 200,000 repairs at Mission Repair over the last several years and a cracked screen can happen in an instant. Just remember that there are options for those unfortunate customers and we want to be there for you if it happens to you.

OK, back to these telephones. While typing this blog my cell phone rang twice and my land line has 3 new messages. Does it ever stop? Not really…but it sure does make the days fly by!

Have a good Wednesday, Ryan

iPod Touch Screen Repairs Still In Huge Demand!

Hello M:R Nation –

During our morning meeting, Ryan and myself got to talking about the different generations of the iPod Touch and how timeless they all have all really been. When it comes to the repairs we offer, it is eye opening when you look at the numbers and see the amount of older generations still being repaired.

We know the main reason to repair and not replace is a monetary reason, but the other reasons people repair instead of replace is pretty logical. Here are some of the most common answers we receive when we ask the question “Why repair, instead of replace?” I am using these answers as a poll as well. Tell me what your reason to repair your iPod Touch instead of replacing!

Whether you are looking for a simple headphone jack replacement in your 1st Generation iPod Touch or a screen replacement in your 4th Generation iPod Touch we have you covered all the way. For those of you thinking of replacing your iPod Touch instead of repairing, please give us a call first. Lets us talk you you into saving a boat load of cash 🙂

Cheers, Troy