We’re offering overtime to our technicians!

Hello all, this CYBER WEEK has been amazing. We received a record number of orders on Cyber Monday. . .and then again a record number of orders on Cyber Tuesday. I’m continually amazed by the amount of response that we get from my blog postings – thanks so much for reading the Mission Repair Blog!

Well I want to put your mind at ease. . .we’ve hired 4 new employees within the last couple of weeks and I’m offering overtime to all of my technicians so we can stay on top of our service. In fact, we’ve come up with a new management style and management philosophy here at Mission Repair and this picture speaks for itself:

Hey, I was hoping to get a pretty good laugh from this 😉 Get it, we are hand cuffing the technicians to the tech bench? OK, it’s not completely true, because they get time off for good behavior as a benefit!

On a serious note we are rocking over here and I am just kidding of course Jake is not really cuffed to the desk. . .however I bet that he “feels” that he is. Confidence is high and we’re in the thick of it. I’ll talk to you again soon!

Best, Ryan

Cyber Monday Specials? OK!

Hello folks, yes we will have a Cyber Monday special at Mission Repair. What and when is Cyber Monday? Well I’m glad you asked. . .

It’s the biggest day of the year for most online businesses (such as ours!) and we’re happy to be a part of this Cyber revolution.

Wikipedia puts it as:

“Cyber Monday is a marketing term for the Monday immediately following Black Friday, the Friday following Thanksgiving Day in the United States, created by companies to persuade people to shop online. The term made its debut on November 28, 2005 in a Shop.org press release entitled “‘Cyber Monday’ Quickly Becoming One of the Biggest Online Shopping Days of the Year”.[1] According to the Shop.org/BizRate Research 2005 eHoliday Mood Study, “77 percent of online retailers said that their sales increased substantially last year on the Monday after Thanksgiving, a trend that is driving serious online discounts and promotions on Cyber Monday this year (2005)”. In 2006, Shop.org announced[2] that it launched the CyberMonday.com portal, a one-stop shop for Cyber Monday deals. In 2010, comScore[3] reported that consumers spent $1028M online on Cyber Monday (excluding travel, 2009: $887M), the highest spending day of 2010.”

Since it’s a fun day to “celebrate” we’re happy to extend an amazing Cyber Monday coupon to get our customers excited. What is the coupon code?

Not yet my friends, it’s a Cyber Monday deal! Check back with us soon!

Best, Ryan

Sorry it’s been so long, I promise I have a good excuse!

Hello all, it’s been a few days since my last blog, and I just got an email from a customer asking “where have you been?” I know I’m letting you down, but allow me to explain:

Let me start with a personal note – we got a new puppy. Not just any puppy though, this little girl was dumped by her owner, then caught in a trap for 3 days, all the while other dogs nipping and biting at her. We found her at a shelter, MOGS and this was something that I just had to do. She needed a good home and I’m not new to dogs, but I am new to German Shepherds. Additionally she’s a puppy at only about 12 weeks, so I’m a little sleepy from the late night dog walks and bathroom training. So firstly I’m a little tired and excited and happy about this new family member all at the same time!

Next, we’re opening up a new retail store here in Kansas City, Missouri. That’s right, our very first “real” retail store will be unveiled next week. We are just waiting for our signage to be installed and it’s going to look something like this mockup:

This has really been a time consumer to be honest. We’ve moved our entire computer division over to the new location (not to worry, we can still take laptop and computer repairs at our main, Olathe Repair Center) and things are starting to get into order.

We’re doing our best to keep the “move” seamless with our operations and it’s been a challenge. Nevertheless I’ve been through worse – many warehouse resets – many new division offerings – and many new endeavors that I wasn’t nearly as confident – and came through with ease.

So a little more work and a few more days and we’ll open the flood gates over at our 133rd and State Line location in Kansas City, Missouri. We’ve got 4 new employees staffed along with transplants from our Olathe location and we’re excited to bring the service you love to a location nearer to you.

What happens after this? Once we establish this location we’ve got the cogs spinning to open in other major metropolitan areas. Is Mission Repair coming to your city next? Just hang tight and see!

I’ll be back soon, Ryan

Ok, so I haven’t posted a coupon code in a while.

I just got off the phone with a customer that has been watching the blog and finally pulled the trigger to send in a repair – all the while she was waiting for a coupon code to appear in the blog.

Listen, I never want to delay repairing your items! Thanks for the loyalty, I appreciate you waiting, but let’s issue a coupon code today.

If you’ve been waiting to have your iPod Repaired by the experts, wait no further. Maybe you’ve cracked your iPhone screen, or your MacBook has a shattered glass – we have technicians on hand, parts in stock, and the best warranties in the business. Well, you already know all that, you just want a discount!

USE COUPON CODE “BLOGGER” TO RECEIVE A 20% DISCOUNT ON ANY PART OR REPAIR SERVICE WE OFFER. This coupon will expire on Saturday, 9/24/11 at Midnight so get your order in today!

Have a good afternoon, Ryan

Nano 6 screen repairs = no longer on backorder!

Good morning friends,

Just a quick blog to let everyone know that we have just received a HHHUUUGGGEEE (that’s as big as I can make “huge” in text!) shipment of brand new Nano 6 screens! As you may or may not know, these have been on backorder for many months and we’re thrilled to finally get these screens in stock.

Backorder is lifted we are good to go!

We have so many orders in our shop already that have been waiting for the screens to arrive. . .and most of my technicians are scrambling to get all of our waiting customers shipped today. So we’ve lifted the backorder on the website, and customers are free to once again order this screen repair without issue. iPod nano 6 screen repair once again available at Mission Repair!

Thanks again to all of our customers that have been patiently waiting. Your repair is next and if all goes well, it will be at your house tomorrow!!

Have a great day, Ryan