Presidents’ Day Sale Extended!

Presidents’ Day Sale Extended! Save 15% Now Thru Saturday 2/20/16!
Yes, you heard it right…we didn’t send a blog earlier in the week with a Presidents’ Day Sale so it’s time that you heard from us.  We’re offering 15% off your next full-price repair at Mission Repair.  Simply use coupon code “GEORGE” to receive 15% off on your new order now through Saturday 2/20/16 at Midnight.  If you visit one of our locations, just show us a copy of this newsletter and we’ll be happy to extend this discount when you stop in for a repair.

Have a great weekend,
Ryan
(Please remember this coupon cannot be combined with any other coupon or discounted repair price including “Got Repair” discounted repairs.  Valid on new orders only!)

Top ways we hear how people ruin their iPhones.

Hello friends-

Ruin is a strong word, I should say “ruin your day”, because in all of these cases, the iPhone can be fixed! It’s why we are in business.

I thought it was time for us to run some data through our system and come up with the top 5 ways our customers have reported damaging their iPhones. This data is similar for iPods and Android phones. Without much more to say, let’s see what and why things are happening to our customers in real life! We will start with #5:

5. It just happened.

Unfortunately we hear this a lot. “I set the phone down and the next time I picked it up, the screen was cracked”. Or, “I left my phone in the car overnight, and now it won’t turn on.” These types of issues are a mystery. Spontaneous breakages. I think it’s the aliens that did it.

4. Animal ate it.

Well, I can’t really say “ate it”, but truthfully there are many times that either the family dog thought the device was a chew toy, but we are also going to include dogs stepping on devices in this one. We hear this a lot: “my dog stepped on my iPad” and the next thing you know is that we’ve had to replace a cracked glass on the device.

3. Pulled by the cord while plugged in.

It’s never a good idea to plug your iPhone in then string the cord across the hallway so that your iPhone is sitting on a table. This is a recipe for disaster, and now that white cable that you treasure so preciously just became a tripwire for the next unsuspecting passerby. This issue causes a lot of cracked screens and charging port problems.

2. Liquid Damaged.

I just heard this on Friday: “I had my iPhone in my back pocket, started to pull down my pants to use the restroom…and ker-plunk my iPhone went into the toilet.” We love these (not really). Truthfully clean toilet water in the iPhone doesn’t scare me that much; but some of my technicians might think otherwise. Spilling a glass of water, jumping into a swimming pool with an iPhone in your pocket, or dropping your iPhone into a glass of beer at a Rolling Stones concert have all been reported.

AND THE NUMBER ONE REASON IS……………..

1. Dropped!

There’s not much more to say about this one. Drops are clearly the number one reason that customers call into Mission Repair for service. Some customers even state “I dropped my iPhone from about 3 feet onto the carpet. I can’t believe that it cracked!”. Believe it.

And there you have it. Straight from the customer’s experience. Let me give you one more “abstract” testimonial from a long-time customer of ours that flies with the Blue Angels Navy Team. Lt. Amy Tomlinson took her trusty MacBook with her on a flight, and slammed the canopy of her F/A-18 Hornet crushing the screen. She called us at Mission Repair and we got her back in working order in no time. I’ve recently talked with Lt. Tomlinson and asked her about that MacBook. She was proud to say the she upgraded herself into a new unit; but the original “smashed then repaired” laptop was still being used by her mother after several years. That’s just awesome!

Have a great week, I’ll be back soon.

Ryan

Mission Repair Express – Indianapolis – COMING SOON!

Hello again everyone, you read that right…

I just posted a blog that I’ll be opening our first Mission Repair Express in Colorado in a few short weeks…the location is perfect, the site is staffed and I’m ready to have a Grand Opening soon.

Now that we’re “locked and loaded” in Lakewood, Colorado (a suburb of Denver), we signed an agreement to open a new site in Indianapolis, Indiana as well!

During the holidays, Indianapolis hosts a slew of fun Holiday themed events including the “Devour Downtown Winterfest”, the “Festival of Trees”, the “Circle of Lights” and the “Christmas at the Zoo”. This is an amazing city that I’ve spent some time in.

In fact, Dan McQuaid, a former Tackle for the Indianapolis Colts (A friend from a “lifetime” ago) retired from the Colts and moved from Indianapolis to Sacramento. I was his moving buddy as we filled up his Ford Bronco and made the trek from Indiana to California in the dead of Winter. This was back in 1990; I was freshly out of High School, and Dan was freshly into retirement. The best part about the trip was that I got to spend some time in the “underbelly” of the Colt’s stadium. Hang out where the players hung out…see the lockers, use the workout room, and see where the future “Hall of Fame” Quarterback Peyton Manning would eventually start playing in 1998.

So, with my personal experiences aside, the more exciting part of this blog is that we will be opening in Indianapolis soon. We are scouting locations, but have a lot of the parts in motion and will be deciding on an address shortly. Once we do, just like our new Denver site, it won’t take long for us to move in.

It’s interesting; we receive a significant amount of repairs mailed in from the Indianapolis region. More so than Colorado, so we will be sharing this info with our Indiana customers because we’ll be “locals”. Thanks for everyone’s patronage and we look forward to seeing you soon!

Thanks for reading…we’re dedicated to making sure that Mission Repair provides the best possible services and rest assured there’s a master plan that goes along with all of our new Mission Repair Express locations, and the competition won’t be able to keep up!

I’ll be back soon, Ryan