Top ways we hear how people ruin their iPhones.

Hello friends-

Ruin is a strong word, I should say “ruin your day”, because in all of these cases, the iPhone can be fixed! It’s why we are in business.

I thought it was time for us to run some data through our system and come up with the top 5 ways our customers have reported damaging their iPhones. This data is similar for iPods and Android phones. Without much more to say, let’s see what and why things are happening to our customers in real life! We will start with #5:

5. It just happened.

Unfortunately we hear this a lot. “I set the phone down and the next time I picked it up, the screen was cracked”. Or, “I left my phone in the car overnight, and now it won’t turn on.” These types of issues are a mystery. Spontaneous breakages. I think it’s the aliens that did it.

4. Animal ate it.

Well, I can’t really say “ate it”, but truthfully there are many times that either the family dog thought the device was a chew toy, but we are also going to include dogs stepping on devices in this one. We hear this a lot: “my dog stepped on my iPad” and the next thing you know is that we’ve had to replace a cracked glass on the device.

3. Pulled by the cord while plugged in.

It’s never a good idea to plug your iPhone in then string the cord across the hallway so that your iPhone is sitting on a table. This is a recipe for disaster, and now that white cable that you treasure so preciously just became a tripwire for the next unsuspecting passerby. This issue causes a lot of cracked screens and charging port problems.

2. Liquid Damaged.

iphonewater

I just heard this on Friday: “I had my iPhone in my back pocket, started to pull down my pants to use the restroom…and ker-plunk my iPhone went into the toilet.” We love these (not really). Truthfully clean toilet water in the iPhone doesn’t scare me that much; but some of my technicians might think otherwise. Spilling a glass of water, jumping into a swimming pool with an iPhone in your pocket, or dropping your iPhone into a glass of beer at a Rolling Stones concert have all been reported.

AND THE NUMBER ONE REASON IS……………..

1. Dropped!

There’s not much more to say about this one. Drops are clearly the number one reason that customers call into Mission Repair for service. Some customers even state “I dropped my iPhone from about 3 feet onto the carpet. I can’t believe that it cracked!”. Believe it.

And there you have it. Straight from the customer’s experience. Let me give you one more “abstract” testimonial from a long-time customer of ours that flies with the Blue Angels Navy Team. Lt. Amy Tomlinson took her trusty MacBook with her on a flight, and slammed the canopy of her F/A-18 Hornet crushing the screen. She called us at Mission Repair and we got her back in working order in no time. I’ve recently talked with Lt. Tomlinson and asked her about that MacBook. She was proud to say the she upgraded herself into a new unit; but the original “smashed then repaired” laptop was still being used by her mother after several years. That’s just awesome!

Have a great week, I’ll be back soon.

Ryan

Black Friday is Here!

We hope you had a Happy Thanksgiving. Black Friday is here!

We hope you are enjoying time with your family this weekend. With Thanksgiving gone, that can only mean one thing – Black Friday is upon us. If you are searching for holiday gift ideas – look no further. Each year we service many devices as “gifts” and with our Black Friday sale, you can see why.

Screen Shot 2015-11-27 at 7.22.17 AM

Today we have special store hours at all of our locations.  We got up nice and early and opened to the public at 6:00am and offering a whopping 20% off of all of our services to our customers that visit us today!  Be sure to BRING IN THIS COUPON to receive the discount.  In years past, we’ve had huge success early in the morning, and we will close at 2:00pm.  Why 2:00pm?  It’s so we can still get your repairs done AND get to the Mall before they close down, so we can get our shopping done!

Remember Mission Repair’s 20% repair sale for all new walk-in customers today from 6:00am to 2:00pm.

We’ll see you here, it’s a lot of fun!
Ryan

(Coupon cannot be combined with any other discount, including Got Repair. Only valid today 11/27/15.)

Cracked iPhone 6? We know.

Hello there technology fans,

Well you’re probably a fan of technology until something like this happens to your phone:

IMG_2650

SMASH!!

How in the world is this thing even still working?? Well, we do get in iPhone 6 screen repairs everyday and some of them are even worse than this. I feel frustrated for some of our customers that bring these in and say “I didn’t even drop it that hard” or “I put it in my purse and pulled it our looking like this” because I know that most people don’t intentionally break their device. In fact, most people claim that they didn’t even really know how it happened…

I will tell you one thing: with the cold weather arriving all across the US, it’s good practice to NOT LEAVE YOUR CELL PHONE IN YOUR CAR in freezing weather. We’ve done similar articles about leaving your iPhone in your car on a hot day, but the cold can be just as damaging. Moving a frozen device, turning it on, and taking it into a warm room can be disastrous.

I have personal experience refurbishing Mac computers. Many years ago, when I was the General Manager at a Mac Repair business, we used to purchase pallets of Macs that needed to be reworked. Well, we’d get them off of the semi truck in the winter, and wouldn’t allow them to reach room temperature before turning them on…and when we did this I found out that the yield was much worse that if we were working with “room temp” devices.

So, if you let your phone freeze overnight, just simply bring it inside and let it sit for 1-2 hours before turning it on. You’ll be much safer in the long run and FaceBook will still be there 😉

Take care, Ryan

Another Mission Repair testimonial I just had to share…

“Thank you, thank you, THANK YOU!!! I received my phone back, and was THRILLED to find your company repaired my phone and I was able to access EVERYTHING, and get my THOUSANDS of pictures back that I thought would be gone forever.

A million times, thank you so much. I will recommend your company to anyone and everyone!!

Aloha,

Monica W.”

aloha

This brings up a great point that I don’t talk about too much…but when we work on a customer’s device, we DON’T erase the data (unless it’s absolutely necessary and the customers approves this) because we KNOW how important it can be. In fact, every time I simply move from one iPhone to another, and even with my data backup up on iCloud, it’s a hassle to move data. So for those customers that don’t have a backup, I can truly appreciate the issue of data preservation.

You’re welcome Monica, “Aloha” to you too, and thanks so much for the email this morning. It was a great start to my day! I’m heading to the beach 😉

Take care, Ryan