Technical Difficulties! (Resolved)

Hello everyone –

tech diff

The issues on our blog are resolved! For the past few weeks when visiting our site www.missionrepair.com, the link to the blog, which has been down, is now up and live….wohoo! Strangely enough while my entire staff was unable to view the blog from our office computers, I could view it on my iPhone without issues?!?

Needless to say, when purchasing a business, there are always some challenges in the transition. Well as it turns out, the employee that setup the blog for Mission Repair some 7 or 8 years ago did the common thing and used his name and email when setting everything up. Smooth sailing for years… until I attempted to renew the domain and pay the renewal for the coming year. Ryan of course had paid the service year after year without a hiccup, but now  a new CC and my name caused Word Press to question who the owner is/was. I do not fault them, security is important and not just letting anyone take your blog or website over is very important! The staff at Word Press (the company that hosts the blog) were doing their job to make sure to protect that information of the listed owner yet also help me with the transition to take ownership of the blog. Needless to say after chasing down emails and chat sessions, and proving we were the true owners, Word Press was speedy in their effort to make the updates and get the blog back up and live on the web!

Thank you all for your patience during the past few weeks as we sorted things out. The lesson to reflect upon and one I won’t soon forget….just like backing up your personal data, it’s always important to keep accurate records and review that backup on a regular basis.

Thank you all again for your patience and continued support on the blog, website and of course in our stores!

Jeff

Presidents’ Day Sale Extended!

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Presidents’ Day Sale Extended! Save 15% Now Thru Saturday 2/20/16!
Yes, you heard it right…we didn’t send a blog earlier in the week with a Presidents’ Day Sale so it’s time that you heard from us.  We’re offering 15% off your next full-price repair at Mission Repair.  Simply use coupon code “GEORGE” to receive 15% off on your new order now through Saturday 2/20/16 at Midnight.  If you visit one of our locations, just show us a copy of this newsletter and we’ll be happy to extend this discount when you stop in for a repair.

Have a great weekend,
Ryan
(Please remember this coupon cannot be combined with any other coupon or discounted repair price including “Got Repair” discounted repairs.  Valid on new orders only!)

This is never good…

Good afternoon,

My son Casey was driving home from work last night then he pulled over and called me.  He said “there’s steam coming from the engine”.  His truck was starting to overheat, and it was 30 degrees out!  Not good.

We got him home, and there was radiator fluid now leaking out of the engine compartment.  Obviously we had a leak in there somewhere.

I was able to to a little troubleshooting today:

radiator

He’s got a bad radiator.  It’s leaking from the top seal and just blowing all of the coolant out.  Super sweet.  So this morning I had to get him into the office, and tomorrow he will be most likely borrowing my truck to get to work again unless I get myself out of bed on a Saturday to take him in…I’ll probably opt to stay at the house 😉

So now we are down to “when” we will install this beauty.  When is a good time to work on a 2002 Toyota Tundra in sub-freezing temperatures?  There’s not a lot of good answers here; but you can be certain that we will be working on this project when Casey has his next day off!

Guess what buddy, you’re going to learn how to install a radiator this weekend!  How does Sunday sound?

So if you’re looking for me, I won’t be in the office this Sunday even though we are open.  I’ll be in the garage neck deep in anti-freeze and rusty bolts.  Wish me luck!

Have a good weekend, and good luck to you if you’re doing any auto repairs.  I’ll be with you in spirit.

Ryan

 

 

Top ways we hear how people ruin their iPhones.

Hello friends-

Ruin is a strong word, I should say “ruin your day”, because in all of these cases, the iPhone can be fixed! It’s why we are in business.

I thought it was time for us to run some data through our system and come up with the top 5 ways our customers have reported damaging their iPhones. This data is similar for iPods and Android phones. Without much more to say, let’s see what and why things are happening to our customers in real life! We will start with #5:

5. It just happened.

Unfortunately we hear this a lot. “I set the phone down and the next time I picked it up, the screen was cracked”. Or, “I left my phone in the car overnight, and now it won’t turn on.” These types of issues are a mystery. Spontaneous breakages. I think it’s the aliens that did it.

4. Animal ate it.

Well, I can’t really say “ate it”, but truthfully there are many times that either the family dog thought the device was a chew toy, but we are also going to include dogs stepping on devices in this one. We hear this a lot: “my dog stepped on my iPad” and the next thing you know is that we’ve had to replace a cracked glass on the device.

3. Pulled by the cord while plugged in.

It’s never a good idea to plug your iPhone in then string the cord across the hallway so that your iPhone is sitting on a table. This is a recipe for disaster, and now that white cable that you treasure so preciously just became a tripwire for the next unsuspecting passerby. This issue causes a lot of cracked screens and charging port problems.

2. Liquid Damaged.

iphonewater

I just heard this on Friday: “I had my iPhone in my back pocket, started to pull down my pants to use the restroom…and ker-plunk my iPhone went into the toilet.” We love these (not really). Truthfully clean toilet water in the iPhone doesn’t scare me that much; but some of my technicians might think otherwise. Spilling a glass of water, jumping into a swimming pool with an iPhone in your pocket, or dropping your iPhone into a glass of beer at a Rolling Stones concert have all been reported.

AND THE NUMBER ONE REASON IS……………..

1. Dropped!

There’s not much more to say about this one. Drops are clearly the number one reason that customers call into Mission Repair for service. Some customers even state “I dropped my iPhone from about 3 feet onto the carpet. I can’t believe that it cracked!”. Believe it.

And there you have it. Straight from the customer’s experience. Let me give you one more “abstract” testimonial from a long-time customer of ours that flies with the Blue Angels Navy Team. Lt. Amy Tomlinson took her trusty MacBook with her on a flight, and slammed the canopy of her F/A-18 Hornet crushing the screen. She called us at Mission Repair and we got her back in working order in no time. I’ve recently talked with Lt. Tomlinson and asked her about that MacBook. She was proud to say the she upgraded herself into a new unit; but the original “smashed then repaired” laptop was still being used by her mother after several years. That’s just awesome!

Have a great week, I’ll be back soon.

Ryan

Cracked iPhone 6? We know.

Hello there technology fans,

Well you’re probably a fan of technology until something like this happens to your phone:

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SMASH!!

How in the world is this thing even still working?? Well, we do get in iPhone 6 screen repairs everyday and some of them are even worse than this. I feel frustrated for some of our customers that bring these in and say “I didn’t even drop it that hard” or “I put it in my purse and pulled it our looking like this” because I know that most people don’t intentionally break their device. In fact, most people claim that they didn’t even really know how it happened…

I will tell you one thing: with the cold weather arriving all across the US, it’s good practice to NOT LEAVE YOUR CELL PHONE IN YOUR CAR in freezing weather. We’ve done similar articles about leaving your iPhone in your car on a hot day, but the cold can be just as damaging. Moving a frozen device, turning it on, and taking it into a warm room can be disastrous.

I have personal experience refurbishing Mac computers. Many years ago, when I was the General Manager at a Mac Repair business, we used to purchase pallets of Macs that needed to be reworked. Well, we’d get them off of the semi truck in the winter, and wouldn’t allow them to reach room temperature before turning them on…and when we did this I found out that the yield was much worse that if we were working with “room temp” devices.

So, if you let your phone freeze overnight, just simply bring it inside and let it sit for 1-2 hours before turning it on. You’ll be much safer in the long run and FaceBook will still be there 😉

Take care, Ryan

Heat Wave…and a Coupon Inside!

Hello there summer friends,

It’s been an interesting start to the year as the weather in Kansas City has been strangely rainy. It seems like every weekend that I have a chance to take the boat out, it’s been raining.

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That’s all changed and this week there’s an official “heat wave” coming through the Midwest and a “heat advisory” that extends until 9:00pm tonight here in Kansas City. When I walk outside from an air-conditioned building it takes about 30 seconds for my sweat glands to kick it into overdrive.

Yesterday it was 96 degrees F, but it felt like 105 degrees according to the heat index. Since it’s so humid in this area, the actual temperature never seems to be relevant. The “feels like” temperature is what I always hone into when watching the news! Today is nearly the same.

So if you brave it out to head into one of our locations we’ll reward you for doing so! Heck, today is a perfect day to visit our Colorado Mission Repair, it’s only 92.5 degrees F – but get this – because it’s so dry in Lakewood, Colorado the “feels like” temperature is actually only 91 degrees. Yeah, that’s awesome “mountain air” for ya!

Again, if you head into one of our shops today, we’re offering a $10 off discount on any repair that’s over $50 now through the end of the week, Friday 7/17/15 at midnight. Just enter coupon code “HOT” when checking out online, or print and bring a copy of this blog to your sales representative for your discount. Please, no discounts without a print out, and this coupon cannot be combined with any other coupon or discount, including “Got Repair” benefit prices.

You don’t have to rush in. It’s too hot for that. Just slowly make your way into a Mission Repair location or place your order online and we’ll be happy to extend that $10 off coupon on your next iPhone, iPod, Mac or other Smartphone repair until this Friday.

Thanks and have a great day, Ryan