Where are the minutes going? Sprint!

Hello friends-

I’ve been an iPhone user for years. In fact I actually use two cell phones, one is an iPhone and I also use a Samsung Galaxy SIII (yes, there are specific reasons for this)…but I recently changed my carrier to Sprint from AT&T. Since I switched, I noticed something interesting:

When I was on AT&T and when I made a call, the second counter would only begin when a call was connected. I would dial; wait a bit and if the call went through, then the counter started.

This is NOT the case with my Sprint service. Interesting. So the time counter starts immediately upon dialing my office number and you can hear in my video, my automated message “connects” at about 9 seconds on the counter. This could be a sticky situation. I haven’t actually compared my invoice from Sprint to the number of calls that are placed but I wonder if this is an issue of “fractions of a minute” that add up on one’s bill.

Remember the movie “Office Space”? “Fractions of a penny” being diverted and over time add up to a couple hundred thousand dollars? What could “fractions of a minute” add up to over millions of customers?

Well in Sprint’s defense, I have not yet verified if I am being charged for minutes that never connect or if these fractions are rounding my connected calls to an additional minute…but since my phone is recording these seconds differently than my AT&T phone, I just find it interesting that this is different per carrier. Give it a try and let me know what you think!

If you’ve got my cell phone number, give me a call 😉

Take care, Ryan

Mission Repair Express Update-

Hello friends-

Where have I been? I know it’s been a bit since my last blog, but I have an excuse. I’ve been working around the clock on our very first retail store that located in Mission, Kansas.

Mission Repair Express.

I’m back at our corporate headquarters today for a bit just to catch up on some emails and get a blog or two posted. Here’s a sneak peak at some of the progress at the new shop:

I’m not going to show you everything yet 😉 but it’s going to be completed and buttoned up on Sunday of this week! That means that we will be ready to open on Monday, St. Patrick’s Day, with a little luck of the Irish. The final cleanup and walk-through happens Sunday night so we were able to complete the project sooner that expected and we even came in under budget. All positives from my perspective.

However, when I say “we will be open”…we will be open. But a lot of the retail accessories, spare parts and cases will arrive later in the week. We will be open for repairs, consultations, advice and diagnosis on your ailing device. Will we be repairing on Monday? You betcha. Bring that cracked iPhone into us and we’ll take care of it for you with SAME DAY service!

This is the next chapter in the Mission Repair story and I’m glad you’re here with me. It’s been a hard run working late nights, managing the headquarters and keeping the standards of Mission Repair high. I’m going to let you in on a little tidbit as well – I’ll be working at the new location on Monday 3/17/14 but then taking a few days of vacation starting Tuesday. I’m just going to sleep for a few days, maybe even get caught up on some of my favorite TV shows that I’ve been missing. Some rest and relaxation are in order.

Our official ribbon cutting ceremony will be on April 1st, 2014 but don’t hesitate to stop in the store starting Monday of next week to say hello.

Many specials and discounts coming in the next couple of days to coincide with our newest Mission Repair chapter…so stay tuned!

Take care, Ryan

Kiwi green – my new favorite color.

Hello friends, it’s been a while since my last blog post.

We’ve been working 12 hour days and I finally got to take a few days off to head to the woods with a few friends. We rented a cabin, locked ourselves inside, and did what a bunch of guys would do without the stresses of “normal” daily life. We did absolutely nothing! I have to admit, the BBQ steaks were a highlight. Darrin brought 7.5 lbs of porterhouse steaks for the 5 of us…and they were truly amazing last Saturday night!

Well, we’re back from the fun and in my office which is really “my reality”. My home away from home so to speak. In a few hours, I’ll be heading back to our new location in Mission, Kansas to install our new Kiwi counter tops at Mission Repair Express, which is due to open on 4/1/14. Http://www.missionrepairexpress.com

Yes, the counters are Kiwi green…a perfect match for our retail location! Here we are carrying them into the warehouse last week:

We’re getting close- the floors will be installed this week and then the cleanup begins…we will be stocking the site and open for business. I’m really excited about the progress we’ve made and we’re on the final push. There’s been a lot of talk about Mission Repair Express- but let’s not forget about the mother ship, our Corporate Headquarters and Main Service Lab in Olathe – which is expanding too and will be open in just about a week. I look forward to posting a few blogs about this progress soon; the reception area is amazing and we’ll even have a customer waiting room with television, food and drinks in comfort. I know that you’ll appreciate it when you visit us.

We had a record breaking number of customers come to our Olathe site last weekend (while I was out “sitting” at the cabin), and I wanted to thank each of you for visiting.

I’m back in the saddle helping out the production line getting these repairs done as quickly as possible. If you’re waiting to pick up your device, our new automated calling system should be dialing your number soon; thank you for your business.

Ok, more awesome Mission Repair news coming soon, have a great day

Ryan

iPhone 5 Screen Repair price drop, as requested!

Good morning everyone, I am very excited to offer an amazing new price on the iPhone 5 screen repair service that we offer!

Question: Why did we drop the price?

Answer: That’s easy, it’s because we received new pricing from our vendors and we are passing that price onto you!! We have these screens in stock, and we are ready to perform your repair…even while you wait if you visit us in our service center.

This is a breakthrough price and a mainstream service from all of us at Mission Repair – all from the Award-Winning Service Center that has been at the top of the charts for 5 years running. if you like personalized service and lightning fast repairs for your awesome new iPhone 5, then Mission Repair is the answer.

For just $149 you don’t have live with that cracked iPhone 5 screen any longer.

If you know anyone with a cracked screen, send them our way as well. Want to know more about us? Check out our FaceBook page and learn a little about us. Thousands of other members can’t be wrong 😉

Ok friends, time for a quick lunch break. Talk to you again soon!

Best, Ryan

The buildout continues at Mission Repair.

Hello everyone, I’ve been scrambling to keep up with these days that are flying by.

Last night my crew finished up adding another 13 new tech stations that we are staffing for as we speak. The room is ready – chairs, tools, phones and computers are on order. We will have this new capability rocking by the end of the month.

Doesn’t look like much now, but it will be a well-oiled machine in a few short weeks.

What does 13 new positions equate to? That’s a lot of mouths to feed 😉 It’s approximately 200 additional units per day down the production lines- that’s 200 more units received, pretested and barcoded, disassembled, reassembled with a new part, quality controlled, cleaned, packed and shipped. That’s a heck of a lot of iPhone fixes! It’s also 13 more jobs that we’re bringing to the Kansas City area and if you’ll looking, please apply here.

Speaking of “shipped” – we have FedEx stretched out to come at 7:00pm so we are able to ship later than ever before which means that we are sliding our average repair time up – and most of our units are getting repaired the same day that we get them which is over delivering on our 24 hour turnaround time and that’s a good thing!!!

So I can take a short break for now, clean up the saw dust and get back to business. You’ll be hearing more from me on the blog and I have an awesome coupon code coming tomorrow. Talk to you again on Wednesday!

Best, Ryan