Water damaged iPad 4. It can be a tricky situation.

Hi there again;

We get this all the time.  Customers report “possibly water damaged” and sends a device into us like an iPad.  The liquid damaged units can be a little tricky; there are times that we get a device in like the iPad (shown below), and we need to fix one thing just to see if everything else works…and sometimes there are multiple items that need attention and it’s hard to spot everything right out of the chute!

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I know it may be a little tough to tell, but this is the inside of an iPad 4 that has been “dunked” in some sort of liquid.  Since it’s pretty much absent of smell, I would assume that it was just water.  “Liquid” is a bit subjective!

 

So here’s how we approach liquid damaged units: firstly, we need to attack the visual references we have.  For instance, this unit had corrosion on the dock connector.  It’s obvious that that charging port will need to be replaced, so we start there.  We will call you with this report, and see if you’re interested in moving forward.  We don’t charge you anything for any repairs at this point either…because units with liquid damage can be difficult to fully diagnose and fully understand until we get some life out of them.

Once our customer approved us to get started, we happened to notice that this unit had a lot of corrosion upon further disassembly.  This means that not only would it need a new dock connector assembly, it will also need a logic board repair.  See those “stains” in the picture on the shielding?  That’s the liquid residue on those parts and it all needs to be cleaned.  Not an issue, Mission Repair has the capability to get down to component level on these boards and solve the problems!

The one thing that I should comment on: Expectations between Mission Repair and our customer.  Liquid damaged units are not “cookie cutter” repairs.  They sometimes take a long time to diagnose and maybe even longer to repair.  They are all different (obviously depending on the varying degree of liquid that they were subjected to) and when we tackle these units we always work in the best interest of the customer at all times.  Please be patient and understand that you’re in control of the repair at all times, but know that we have repaired THOUSANDS of water damaged iPad, iPods and everything in between.  We are here for you!

Have a great afternoon, Ryan

St. Patrick’s Day…it’s not easy bein’ green.

Sound familiar?

A quote from the great – Kermit the Frog – “it’s not easy bein’ green” has been a theme over at our new location that is due to open on 4/1/14. Why is that catchy Sesame Street song “sticking” do you ask?

We added some “Mission Repair Green” tint to the front glass at Mission Repair Express and when the sun hits the window just right…well…the picture tells a lot below:

It's not easy being green.

It’s not easy being green.

So it’s a bit TOO green. Like emerald green. Everywhere! It feels like you’re swimming in a Shamrock Shake (a McDonalds treat if you didn’t know). The bottom line: Our excitement to add a little color took our “company colors” to a whole new level. We have a solution to fix this “St. Patrick’s Day” hue – so don’t worry. I promise you won’t get queasy if you stop by our new site at our grand opening!

Speaking of grand opening – it’s set for April, 1st, 2014. However we are running a bit AHEAD of schedule and you heard it here first; I am now shooting to be open starting on St. Patrick’s day 2014. A fitting day to commence the GRAND OPENING OF MISSION REPAIR EXPRESS!

So, this is aggressive for us and we’re on the right track. Flooring is going to be installed this weekend then it’s just the final touches that need to be completed. Will it be done? Will we have the luck of the Irish? Irish I was complete with project 😉 A silly pun is all the motivation that I need!

Thanks for all of the interest and calls about our new Mission Repair Express location – the press release will hit soon for the masses to read. But you heard it here first, another reason that check in with us here on the blog.

Thanks friends,
Ryan

Progress is being made, and there’s a light at the end of the tunnel.

Hello friends,

We’re working around the clock to get our new Mission Repair Express location done and open. In fact we are still ahead of schedule and with a grand opening date of 4/1/14, I’m almost 100% sure that we’ll be ready in just about 2 weeks. That means that things are going well with the build-out and these 12 hour days are going to pay off!

We have most of the sheet rock installed except for a few places that I’ve purposely left open for the wiring of the alarm and camera systems…and those are going in today!

The veins pumping data into our new Express location!

The veins pumping data into our new Express location!

Now, all that’s left to do is “finish”. We are installing the remaining sheet rock, paneling, slatboard and countertops this weekend. After that the floor is going to be installed, and then I’m going to “install” a few employees so we can flip on the lights and unveil the world’s first Mission Repair Express…I have a feeling that these will start popping up all over the country. Ok, I won’t get ahead of myself just yet…one at a time Ryan 😉

So it’s back to work for me…thanks for reading and I’ll talk to you again shortly.

Sincerely, Ryan

I dropped my iPhone on the carpet and it broke!

Hello friends – we have heard this time and time again.

Can it be true? Dropping an iPhone on your living room rug can cause the screen to crack? I can remember my early Motorola phone that I would intentionally toss across the room – or on the ground – easily on a carpeted surface – and not have an issue.

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The fact is that it is true. If you drop an iPhone on carpet it can crack. I have not personally ever seen it, but since we’ve repaired almost a quarter of a million devices in the last 6 years, the sheer number of customers that have stated this is staggering.

What can be done about this? Firstly, keep your iPhone in a case. If you’re a purist like me, that’s going to be tough. I like the sleek and stylish look of the iPhone without a case engulfing it’s body, but if you’re accident prone the case just might save you a trip to our service center. The sad truth is that a case doesn’t guarantee your iPhone’s safety. That’s where Mission Repair can come in handy.

We are constantly running specials and coupon codes for customers to get their iPhones fixed quickly. So if you’re in the market because you’ve recently dropped your iPhone onto the family heirloom rug (or anywhere else) just give us a call. 866-639-8402. We’re here for you.

Take care, Ryan

Harvester’s food drive and Mission Repair deal of the day!

Hello friends of Mission Repair –

If you didn’t receive our newsletter on Friday, then you have no idea that we are having an amazing food drive that is far exceeding my expectations already this morning. In addition, we actually even received a cash donation from a customer that brought in an iPhone for repair. The generosity of the public is overwhelming.

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In fact, if you visit us today and bring a canned food item that we will donate to the Harvesters of Kansas City, we will give you 15% off of any repair. Just check out the details here.

There’s been a line at times up in the front office but rest assured that we are trying to do our best to make sure that not only the families of Mission Repair have a good Thanksgiving day, others around the city will too. Bring in the donation (you don’t need to buy anything from us to do so) and we will deliver the batch of goods to the Kansas City Harvesters tomorrow. I’ll personally take the delivery to them and double the amount of goods donated.

It feels good to give when others are in need, and you can feel good to while also enjoying 15% off of that iPhone repair today.

Take care, Ryan

Waterproof iPhone!

Hello friends-

Can it be true? A waterproof iPhone? How many times have you heard about a phone being “liquid damaged” and then fails to work? This would be an amazing piece of electronics!

Well, the fact remains that there is no waterproof version of the iPhone – and iOS 7 won’t save your device from water dunks either, despite the ads you may have seen. Those were a hoax.

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The bottom line is that you should not take your iPhone swimming with you, even if you have the greatest ever “Backstroke Workout” playlist. These devices do not play well with H2O. I know most users that end up with liquid damaged phones don’t intentionally dive into the deep end with their devices…rather most liquid damages occur by accident. We have even heard of customers that don’t have any idea how their phones got wet which makes the liquid damage a total mystery! Trust me though, water will quickly corrode and kill a device.

Does that mean you should go buy a new phone? Remember that “out of contract” phones are ridiculously expensive!

Well, now that you’ve found Mission Repair, we can solve these issues in our service lab. We have state of the art equipment that allows us to perform several stages of logic board repair – starting with “Stage 1 – Liquid Damage Repair“. The best part about our service is that we do it in house with our certified technicians, we complete the repair within 48 hours and we DON’T charge you for any repairs if we cannot repair it. Of course, this can happen from time to time and we wouldn’t be able to sleep at night charging you for service that didn’t fix the issue.

So when in need, Mission Repair is there for you. Want more info? Give us a call at 866-638-8402 for help!

Take care, Ryan

We are OPEN in Kansas City, Missouri!

Hello all,

It’s official. . .we are now open and available at our Kansas City location and we are taking walk in business as we speak!

We are open and ready! Pardon our construction.

When I say it’s official, I mean it. But I also want to make you aware that the store is open and ready for walk-ins, but it’s not that pretty. I am stating that now so if you stop by in the next week and if it still looks like we’re moving in, we are truly still moving in. The good part is that it’s only cosmetic- the back tech room is complete and 100% functional. We’ve got 4 technicians ready to rock at this new site and we’re going to use them to the fullest!

Our large lighted sign is in the works, so there’s no “MISSION REPAIR” sign out front, but we do have it on the door, and we’re happy and delighted to get your business at this new location if it’s more convenient for you to drop by that store. I know that it will be more convenient for the Apple Store in Leawood, Kansas- it’s about 1.5 miles from our new location and they are starting to send referrals over to us today. This is HUGE news and a big help.

Stop by and visit us!

Mission Repair
13141 State Line Road
Kansas City, Missouri 64145

We are taking walk-in and mail in repairs at this site, as well as walk-in and mail in repairs at our corporate headquarters and main service center in Olathe, Kansas. Additionally you can drop off your repairs in 5 other states and there may be a Mission Repair near you. If not – give us a call at 866-638-8402 and we’ll have your device picked up from your location. Truly there’s no need to leave your house, we will handle your repair from the comfort of your living room, but if you want to get outside and get some sunlight find us at one of our Mission Repair locations!

Take care, Ryan