I heard a little rustling in the middle of the night…and a coupon!

One more quick blog before I head to our Mission Repair sales meeting tonight – yes, it’s gonna be a late one!

Just a bit about me: I’m a light sleeper. I think having kids did that to me, and I can fall asleep fast but wake up just as fast.

Last night I thought I heard a little “pitter patter” coming into our room from the living room at about 3:00am. We have wood floors so I can usually tell if anyone is approaching the bedroom door; and I typically have a collar with a couple of clanking “tags” on the dogs – but last night I took them off.

I was quietly sleeping and I didn’t hear any unusual noises until a “huff” was “blown” into my face from the side of the bed. It was my German Shepherd Layla.

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She was in “ninja” mode and somehow without me hearing she sneaked out of the room, over the hardwood, into the kitchen, and secured a dog bone for herself. She then proceeded to walk back into the room, sit next to the bed (bone in hand…uh…mouth) and wake me up so she could go outside to bury it. Yup, she’s a busy bone burying dog.

As I woke up, I snapped this picture of her with my iPhone – that’s never far away from me.

Who needs kids when you can just have a couple of dogs? I have both…and truthfully having dogs is a bit easier 😉

So for all of you that made it to the bottom of this post – I have a new coupon that is running now through Friday afternoon. It’s for 15% off of your next repair order here at Mission Repair.

Just enter coupon code “LAYLA” to receive the discount.

Valid on new orders and cannot be combined with any other coupons. It will expire at Midnight on 7/18/14 so act fast!

Have a good night, I hope you sleep well.

Ryan

Kiwi green – my new favorite color.

Hello friends, it’s been a while since my last blog post.

We’ve been working 12 hour days and I finally got to take a few days off to head to the woods with a few friends. We rented a cabin, locked ourselves inside, and did what a bunch of guys would do without the stresses of “normal” daily life. We did absolutely nothing! I have to admit, the BBQ steaks were a highlight. Darrin brought 7.5 lbs of porterhouse steaks for the 5 of us…and they were truly amazing last Saturday night!

Well, we’re back from the fun and in my office which is really “my reality”. My home away from home so to speak. In a few hours, I’ll be heading back to our new location in Mission, Kansas to install our new Kiwi counter tops at Mission Repair Express, which is due to open on 4/1/14. Http://www.missionrepairexpress.com

Yes, the counters are Kiwi green…a perfect match for our retail location! Here we are carrying them into the warehouse last week:

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We’re getting close- the floors will be installed this week and then the cleanup begins…we will be stocking the site and open for business. I’m really excited about the progress we’ve made and we’re on the final push. There’s been a lot of talk about Mission Repair Express- but let’s not forget about the mother ship, our Corporate Headquarters and Main Service Lab in Olathe – which is expanding too and will be open in just about a week. I look forward to posting a few blogs about this progress soon; the reception area is amazing and we’ll even have a customer waiting room with television, food and drinks in comfort. I know that you’ll appreciate it when you visit us.

We had a record breaking number of customers come to our Olathe site last weekend (while I was out “sitting” at the cabin), and I wanted to thank each of you for visiting.

I’m back in the saddle helping out the production line getting these repairs done as quickly as possible. If you’re waiting to pick up your device, our new automated calling system should be dialing your number soon; thank you for your business.

Ok, more awesome Mission Repair news coming soon, have a great day

Ryan

Harvester’s food drive and Mission Repair deal of the day!

Hello friends of Mission Repair –

If you didn’t receive our newsletter on Friday, then you have no idea that we are having an amazing food drive that is far exceeding my expectations already this morning. In addition, we actually even received a cash donation from a customer that brought in an iPhone for repair. The generosity of the public is overwhelming.

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In fact, if you visit us today and bring a canned food item that we will donate to the Harvesters of Kansas City, we will give you 15% off of any repair. Just check out the details here.

There’s been a line at times up in the front office but rest assured that we are trying to do our best to make sure that not only the families of Mission Repair have a good Thanksgiving day, others around the city will too. Bring in the donation (you don’t need to buy anything from us to do so) and we will deliver the batch of goods to the Kansas City Harvesters tomorrow. I’ll personally take the delivery to them and double the amount of goods donated.

It feels good to give when others are in need, and you can feel good to while also enjoying 15% off of that iPhone repair today.

Take care, Ryan

Take 6 months to pay for your repair and receive an extra $5 off!

Hello folks, we’ve been busy adding a few changes to our site and you’ll also notice a new banner on the top left of our homepage. . .

We’re partnering with Paypal to help market their amazing option called “Bill Me Later” – which means that you can have your device repaired NOW and not have to shell out the cash immediately to do so! There’s nothing like 6 months of interest free payments and this offer is available for orders over $99.

Additionally, for first-time users of this program Paypal is also taking $5 off of your order total. So let’s recap:

1. You use Mission Repair’s Services at already amazing prices – visit our website directly here.
2. Upon checkout, you choose “Paypal” and either sign up as a new paypal customer, or log into your Paypal account.
3. Choose the “Bill Me Later” option. Approval only takes a few seconds.
4. We ship your repaired device back to you, and you pay off your total invoice over the next 6 months, interest free!
5. You receive a $5 bonus from Paypal for being a first time customer!

It’s that easy and since we are moving into the Holiday season – who doesn’t need to save a few extra dollars this time of year – our new Paypal financing offer makes this a reality! Need more info? Just give us a call at 866-638-8402.

Best, Ryan

It’s true, we’re expanding!

So we’ve been diligently working on our expansion here at Mission Repair and this is just a quick blog to let you know that the building is almost complete and our new call center should be open in January.

The number of telephone calls that we are receiving seems to be astounding!  As of 2:15 today we are caught up on calls and we get to take a small breather before they light up again!

Here’s a rendering of our new call center in action:

Ha!  Of course this is not a rendering of our new call center 😉 Actually, this is a picture of a 1926 Switchboard from somewhere in California and these ladies would answer the phone whenever you would dial “0” from a land line in their area.  They stayed busy, but I’d put up any one of our Mission Repair employees against them any day!  We know what busy feels like!

Our call center won’t have this many operators, however you do get a real live human being when you dial 866-638-8402 and THEN dial “0”.  Our phone system is highly advanced, it will keep you in the queue and all of our calls are answered in the order in which they are received.

Try it, I dare ya!

Talk to you soon, Ryan

Excellent Customer service, it’s a reality at Mission Repair.

So I keep on touting about our customer service at Mission Repair and I’m always talking to my staff about providing good customer service.

This is how our customers feel after working with Mission Repair 😉

Scott stood out today as I got this email from a customer:

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“Hello my name is Caleb and I wanted to brag on a customer service rep I just dealt with for the first time today. His name is Scott and he was the most helpful anyone has been in a long time for me dealing with orders. He was very kind and overall helpful. I’ve in the past few weeks dealt with some companies that I never will be dealing with again, Scott helped me get the individual part I needed that apple themselves wouldn’t help me with. He was fast, enjoyable to talk to, very personable and just all in all was a good customer service experience. Above all he was knowledgeable of what he could help me with and went above what others have. I felt comfortable placing my order and he gave me all the information I needed promptly. Five stars. Ill be doing business with your company in the future. -Caleb A”
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Yeah Scott that’s how it’s done! Scott and I have been working together for years and as I told Caleb in my response to him, Scott believes in Mission Repair. When the employees believe, the rest is easy.

Have a great weekend everyone, Ryan

Are these the hands of an iPhone technician?

This weekend I was hanging around the house watching some football- what a weekend of football it was! My goodness there are teams that I think are good then just prove they are not. Then there are teams that are bad, and continue to be bad. I guess it’s the way football goes. You just never know! Anyway. . .

My son Casey was hanging out on the couch with me (we got some good “couch time” together!) and I noticed his hands. . .

I put mine up to his and yes, it’s a perfect match. Are these the hands of a future iPhone Repair technician? I think maybe. Or maybe a future wide receiver for the NFL? I really don’t know yet, but at 13 years old he’s starting to surpass me. . .I can still beat him in a foot race, but something tells me he’s going to be taller than 6’3″. Oh yeah, we’re also wearing the same shoe size (size 12) and I clearly remember my feet still growing in high school. Hmm, is this a product of living in “corn-fed” Kansas? 😉

OK, moving on to business. . .look for us in the news. This week will mark some huge press for Mission Repair. Let me know what you think and keep your eyes open. Happy Holidays!

Ryan