Back to school – I just had a moment…

Hello folks,

After my lunch with Brae, it’s Thursday afternoon and it seems like the entire country is going back to school right now; my son Casey was just in my office this morning (he had an interview at the Olathe Police department, kind of cool!) and we were discussing his LAST YEAR of school. He is going to be a Senior this year, and then like some sort of magic – he will be done with school and off to bigger and better things. We aren’t quite sure what that means for him yet…a career in law enforcement? Become a chef? Who knows for sure…but college is in his future and right around the corner.

What I realized is that I just registered my youngest child for his senior year in high school. This is it, no more school registrations for me! I can just remember when I was saying “I can’t wait until I get both of my kids into Kindergarten. That will be great”. Well, not only is my daughter already in her 3rd year of college (holy moly) but my son is finishing High School this year. Simply amazing.

Screen Shot 2014-08-07 at 2.13.10 PM

I can tell that the entire country is in “Back to School” mode and it pretty much effects everyone, even those without children. I’ve seen a ton of Facebook posts today and many kids are starting back up already! Casey goes back next Thursday to begin the first day of his last year of school, and I know he’s 50% excited and 50% dreading that summer is already over.

We’re in the Back to School Spirit here at Mission Repair too. In fact, Melanie and I are working on a Newsletter that will release this afternoon with an awesome back to school special. We know you’re busy, and we can seen by our huge increase in orders that families are scrambling to get devices fixed before the school year (in fact, the school IT departments are back from vacation and sending in Purchase Orders like crazy!) and we want to help if we can. Our Newsletter special will help offset some of the costs that families might be incurring with all of the back to school madness. Want to be a part of the Newsletter blast? Just sign up here and you’ll get a copy later today!

Thanks again for reading everyone, and I’ll be back this afternoon in your email inbox with the Mission Repair “Back To School” special!

Take care, Ryan

Wowsers- thanks for stopping by Mission Repair this weekend!

Hello friends-

My General Manager, Troy, sent out a newsletter blast to all of our subscribers and wham…we had a record-breaking weekend.

During our staff meeting this morning, I called out the employees that worked over the weekend to stand up and take a bow. A few of them looked exhausted 😉

mrrecord

We had a huge number of walk in customers that came by and waited for repairs with a surprising number of new mail-in orders as well. The simple fact is that if you visited our store this weekend, you might have had to wait for a bit. I appreciate your patience, and extend my gratitude. We’re back on track today, and we’ve staffed up at our Mission Repair Express location this week to make sure that we can handle the flow!

At times, running one of these repair businesses can really mount up the stress, but thankfully I’ve got an excellent staff helping me take can of each of our customers.

Have an issue with your experience at Mission Repair or want to give someone you’ve interacted with a glowing review? Send us an email to solutions@missionrepair.com and we’ll be happy to chat.

Thanks again, I’m headed for home to make dinner soon, have a great night!

Ryan

How do I send my broken phone to Mission Repair?

Hello again folks-

We are constantly asked “How does your service work?” or something to that effect- and we’ve done a good job of explaining this on our website. But I agree that sometimes it can be a little confusing and websites might be easy for some, but unclear to others. Let’s see if this blog might help.

Firstly we take repairs in from all over the USA. We are not just a “local” walk-in type store; in fact, 90 percent of what we do is mailed in. Maybe you didn’t know that.

When a customer places an order with us, there are several options available to get the device in to Mission Repair.

1. You can just send your device into us however you’d like.

That’s right. Many of our customers have packaging material and a way to ship units into us. Simply just use mail, UPS, FedEx or any other carrier of your choice and when we receive it, we’ll input into the repair system.

2. You can have us email you a shipping label.

This is by far our most popular option. Customers can typically find some kind of box to ship their device into us. Once it’s packaged by the customer and an order is placed in our system, an email label will automatically be generated and emailed to the customer. It’s then printed out and taped to the box. This label is pre-paid and will be carried by FedEx. Once the label is attached, the customer then either calls FedEx for a pickup, drops the package at their business shipping department for FedEx pickup, or is taken to the nearest FedEx Office location for shipment.

3. We can send the appropriate shipping materials to you, with a FedEx return label already affixed.

This is for the truly seamless experience. We’ll deliver an appropriate box to you at your location. You slip your device into the box. You seal it with the provided tape. You call FedEx for a pickup, or deliver it to the nearest FedEx Office location. Simple, fast and even my grandmother could figure it out. You know grandmas need help from time to time!

4. Just drop it off at one of our locations.

This is clearly for those customers that are within driving distance from one of our stores.

Just stop on by during normal business hours and drop it off! We don’t require appointments, and are open 7 days a week for your assistance. Come on in and say hello, we’re happy to have you stop by. Don’t see a location in your area? Just hang tight. We are talking about our next location that will be announced soon!

Thanks for reading, I’ll be back soon with more great info.

Ryan

Apple’s WWDC 2014 – what did you think?

Hello electronics gurus, did you get a chance to watch or hear about Apple’s announcements at their Worldwide Developer Conference yesterday?

In my opinion, you didn’t miss too much; I know that a lot of people were waiting to hear about the new 2014 iPhone release but you have to remember that Apple typically doesn’t announce new iPhones until later in the year.

They did talk about the new changes in their iOS; upgrading it to iOS 8 and their new computer system software dubbed “Yosemite” that are both geared and intended to link hand held devices and computers closer together.

Earlier this year, I was personally happy to see the iOS upgrade to version 7.1.1 and I really enjoy it. iOS 8 should be exciting as well. The Verge put together a good report on the conference here. I’m happy with the “Family Sharing” capability that will allow up to six people to share iTunes purchases including apps and music. Awesome!

Picture taken from MacRumors website - we'll have to wait and see what Apple brings us next!

Picture taken from MacRumors website – we’ll have to wait and see what Apple brings us next!

What can we expect in terms of a new iPhone this year? As usual the rumor mill is cranking out some good info, but there’s a lot of talk about a huge “Samsung like” screen that is 5.5″ to compete with the other “huge screen” Smartphones in the market. When will we know for sure? Check back with me sometime in September, I bet we’ll know then.

We here at Mission Repair are trying to get as much info as possible about this new iPhone and if we can gather anything of interest, you’ll hear it here first. Until then we will keep working on sourcing screens for this behemoth and be ready for it’s release. I know that we’ll have someone call us the first day they are released with a cracked glass – it never fails.

Any input on the WWDC? What did you think?

Take care, Ryan

Oh No! You Cracked Your iPhone 4S Screen?!?

Hello M:R Nation –

We use many words to describe the iPhone 4S, but the most prevlent word that comes to mind when discussing this device is “longevity”. Originally released in 2011, the iPhone 4S has seen many good years on the market and is still there to this day! It’s not often that Apple will sell something for this long and I believe the main reason for this is simply due to 1 factor… The iPhone 4S just works…

…Until it doesn’t and that’s where Mission Repair comes in!

iPhone 4S busted

It’s worth the repair!

We have been successfully completing iPhone 4S repairs since 2011 and are proud to still be supporting them after all this time! The main issue we see with the iPhone 4S is screen damage. Damage such as cracked glass, a broken LCD or even a malfunctioned touch screen. When you are experiencing issues like this and choose Mission Repair for your repair service, we will take the upmost care of your device all while fitting it with a brand new screen assembly!

Furthermore, the best part about using Mission Repair is actually 3 fold: Turnaround time, warranties and price! We offer the best in all 3 categories and strive to improve them on a daily basis!

So if you will give Mission Repair the honor and allow us to repair your beautiful device, let us help you get started. Give us a call at 866-638-8402 and we will get you set up! Can’t use your phone due to the broken screen? No problem, click here: iPhone 4S Repair! and get started on an online order right now!

Cheers, Troy