My iPhone caught on fire.

Good afternoon,

We heard this in our Lenexa store recently – a customer brought in her now dead iPhone 4S and her Apple cable. Look closely at the burn mark on the end and how the plastic has started to melt and warp:

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She plugged in the device like she has done for years but this time it was different. It started smoking and almost caught on fire. It’s no secret that electricity can start fires, but I’m sure that my customer didn’t expect to see this happen when it’s worked fine for the hundreds of times before.

The next question was, “why did this happen?”

Well, there are a number of factors that can cause problems with electronics. Water being one of the biggest culprits…electronics are very sensitive to the amount of electricity that each component receives.

When electronics get wet, the water conducts the electricity all over the place and zaps the components with voltages they are not designed to handle. Connections melt or burn.

Basically, it’s like what happens when a ocean wave crashes in on top of a sand castle. It obliterates the subtle design needed to make it function.

Was it water that caused this? Who knows…it could have been dust, or one pin on this cable that was slightly bent, or a myriad of other things. We don’t typically do detailed failure analysis on issues like this unless a customer wants us to do so. Typically, all that is necessary is a new cable and a charging port repair on the iPhone 4S which is exactly what this unit needed.

BTW, it’s safer to start your next camp fire with matches 😉

See you, Ryan

How much does a cracked screen on an iPhone cost to repair?

Good afternoon!

This comes up constantly in our business – both on the phone and with our walk-in customers…we get the question “how much does it cost to have my iPhone repaired?”

Get a repair price from anywhere in the world on your iPhone, Tablet or Computer.  Or give us a call!

Get a repair price from anywhere in the world on your iPhone, Tablet or Computer. Or give us a call!

We are trained and ready to help answer your questions. There’s another solution however; all of our pricing is on our website for you to get a repair price IMMEDIATELY. In fact, you can see all of our pricing UP FRONT, there’s no need to proceed with a checkout, get the service into the cart to see if there are additional charges, etc. We don’t “nickle and dime” you at the last minute with additional fees after you’ve inputted your credit card number or address- again it’s all UP FRONT and viewable 24 hours a day!

Why is this important? We have nothing to hide. In fact there are many repair companies that charge different prices for different states and regions; there are iPhone repair companies that charge different prices depending on what store or representative you call within the SAME CITY.

AT MISSION REPAIR we charge the same price whether you live in California, Maine or anywhere in between!

As a consumer myself, I prefer to know what the price of my purchase will be up front rather than being “blind” to the fact…and either have to make a phone call and wait on hold for someone to respond, or send an email and wait for a response that way;

We here at Mission Repair have ALWAYS had our pricing on our website for the world to see. In fact, we set the benchmark for pricing constantly. Our sales people are not on commission – they do not benefit by charging one customer more than another. It’s the best way to get honest and consistent information and it’s truth.

So the next time you’re looking for a price on an iPhone 5S Screen Repair, it’s as easy as clicking on http://www.missionrepair.com then ask yourself why the “next guy” isn’t confident enough to present pricing up front. There’s a reason for that, and you should be aware of it.

Thanks for reading, Ryan

iPhone 4S screen replacement, only $69 installed!

Hello again!

I’m always surprised to see so many iPhone 4S phones that come through our service center on a daily basis. Some people just love these devices, and I’m not going to kid you, I like the form factor as well. It’s a bit shorter and wider than an iPhone 5S which is appealing to some!

Did you know that Mission Repair provides NATIONWIDE iPhone 4S repairs, and cracked screen replacements are just $69. Check it out on our website here!

Your service includes a brand new glass panel, lcd and digitizer plus the labor to install. Once we’re done with our service (which we can do while you wait) you’d never know that you had a cracked screen to begin with.

There’s no coupon needed, and with low shipping prices, there’s no reason to wait. We’ll fix your iPhone if you live in Santa Fe, MN, San Jose, CA, or Atlanta, GA. It doesn’t matter where you are in the United States, we’ll take care of business.

Give us a call 7 days a week at 866-638-8402. Customer Service Representatives are standing by!

I’ll be back soon, Ryan

Top 5 ways to ruin your iPhone.

Hello friends-

Ruin is a strong word, I should say “ruin your day”, because in all of these cases, the iPhone can be fixed! It’s why we are in business.

I thought it was time for us to run some data through our system and come up with the top 5 ways our customers have reported damaging their iPhones. This data is similar for iPods and Android phones. Without much more to say, let’s see what and why things are happening to our customers in real life!

iphonewater

We will start with #5:

5. It just happened.

Unfortunately we hear this a lot. “I set the phone down and the next time I picked it up, the screen was cracked”. Or, “I left my phone in the car overnight, and now it won’t turn on.” These types of issues are a mystery. Spontaneous breakages. I think it’s the aliens that did it. In reality, a lot of issues happen without us ever knowing why; it’s no secret that electronic devices will all eventually fail naturally over time.

4. Animal ate it.

Well, I can’t really say “ate it”, but truthfully there are many times that either the family dog thought the device was a chew toy, but we are also going to include dogs stepping on devices in this one. We hear this a lot: “my dog stepped on my iPad” and the next thing you know is that we’ve had to replace a cracked glass on the device.

3. Pulled by the cord while plugged in.

It’s never a good idea to plug your iPhone in then string the cord across the hallway so that your iPhone is sitting on a table. This is a recipe for disaster, and now that white cable that you treasure so preciously just became a tripwire for the next unsuspecting passerby. This issue causes a lot of cracked screens and charging port problems.

2. Liquid Damaged.

I just heard this on Friday: “I had my iPhone in my back pocket, started to pull down my pants to use the restroom…and ker-plunk my iPhone went into the toilet.” We love these (not really). Truthfully clean toilet water in the iPhone doesn’t scare me that much; but some of my technicians might think otherwise. Spilling a glass of water, jumping into a swimming pool with an iPhone in your pocket, or dropping your iPhone into a glass of beer at a Rolling Stones concert have all been reported.

AND THE NUMBER ONE REASON IS……………..

1. Dropped!

There’s not much more to say about this one. Drops are clearly the number one reason that customers call into Mission Repair for service. Some customers even state “I dropped my iPhone from about 3 feet onto the carpet. I can’t believe that it cracked!”. Believe it. To be honest I dropped my iPhone AGAIN this weekend (I left it in my lap while driving my truck, then just got out and forgot it was there) and it fell onto the concrete driveway. I watched it for a minute, picked it up and it was still in tact. Somehow. I think that I have 9 lives like a cat when it comes to things like this, but I’m on #8.

And there you have it. Straight from the customer’s experience. Let me give you one more “abstract” testimonial from a long-time customer of ours that flies with the Blue Angels Navy Team. Lt. Amy Tomlinson took her trusty MacBook with her on a flight, and slammed the canopy of her F/A-18 Hornet crushing the screen. She called us at Mission Repair and we got her back in working order in no time. I’ve recently talked with Lt. Tomlinson and asked her about that MacBook. She was proud to say the she upgraded herself into a new unit; but the original “smashed then repaired” laptop was still being used by her mother after several years. That’s just awesome!

Have a great week, I’ll be back soon.

Ryan

Tower, this is Ghost Rider requesting a flyby.

Good morning friends-

I was outside last night finishing up some yard work when I heard the humm of of “something” in the air. It got louder, louder, until this “powered parachute” buzzed right behind my house. I was able to get my camera out to snap a pic:

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It was pretty cool. I’ve often thought about getting into this sport even through it looks a little dangerous. I’ve heard that it’s relatively inexpensive, and easy to store the machine- basically it does just fold up and will load onto a flatbed trailer for storage. Ok, take the danger factor out of it and it does look pretty great!

Well it got my dogs all riled up as well. My “scaredy dog” Layla hustled out to the edge of the fence so she could bark at this guy flying by. She’s such a tough girl 😉

How was your weekend? Anything spectacular happen? Did you take your motorized parachute out for a spin as well? If you did, let me know! I want to learn more about this; maybe it’s in my future.

You know how Amazon has been talking about “drones” delivering your products in the future? Maybe one day I’ll deliver freshly-repaired iPhones to my customers on one of these things. Ok, maybe not.

Have great day, Ryan

Back to school – I just had a moment…

Hello folks,

After my lunch with Brae, it’s Thursday afternoon and it seems like the entire country is going back to school right now; my son Casey was just in my office this morning (he had an interview at the Olathe Police department, kind of cool!) and we were discussing his LAST YEAR of school. He is going to be a Senior this year, and then like some sort of magic – he will be done with school and off to bigger and better things. We aren’t quite sure what that means for him yet…a career in law enforcement? Become a chef? Who knows for sure…but college is in his future and right around the corner.

What I realized is that I just registered my youngest child for his senior year in high school. This is it, no more school registrations for me! I can just remember when I was saying “I can’t wait until I get both of my kids into Kindergarten. That will be great”. Well, not only is my daughter already in her 3rd year of college (holy moly) but my son is finishing High School this year. Simply amazing.

Screen Shot 2014-08-07 at 2.13.10 PM

I can tell that the entire country is in “Back to School” mode and it pretty much effects everyone, even those without children. I’ve seen a ton of Facebook posts today and many kids are starting back up already! Casey goes back next Thursday to begin the first day of his last year of school, and I know he’s 50% excited and 50% dreading that summer is already over.

We’re in the Back to School Spirit here at Mission Repair too. In fact, Melanie and I are working on a Newsletter that will release this afternoon with an awesome back to school special. We know you’re busy, and we can seen by our huge increase in orders that families are scrambling to get devices fixed before the school year (in fact, the school IT departments are back from vacation and sending in Purchase Orders like crazy!) and we want to help if we can. Our Newsletter special will help offset some of the costs that families might be incurring with all of the back to school madness. Want to be a part of the Newsletter blast? Just sign up here and you’ll get a copy later today!

Thanks again for reading everyone, and I’ll be back this afternoon in your email inbox with the Mission Repair “Back To School” special!

Take care, Ryan

Wowsers- thanks for stopping by Mission Repair this weekend!

Hello friends-

My General Manager, Troy, sent out a newsletter blast to all of our subscribers and wham…we had a record-breaking weekend.

During our staff meeting this morning, I called out the employees that worked over the weekend to stand up and take a bow. A few of them looked exhausted 😉

mrrecord

We had a huge number of walk in customers that came by and waited for repairs with a surprising number of new mail-in orders as well. The simple fact is that if you visited our store this weekend, you might have had to wait for a bit. I appreciate your patience, and extend my gratitude. We’re back on track today, and we’ve staffed up at our Mission Repair Express location this week to make sure that we can handle the flow!

At times, running one of these repair businesses can really mount up the stress, but thankfully I’ve got an excellent staff helping me take can of each of our customers.

Have an issue with your experience at Mission Repair or want to give someone you’ve interacted with a glowing review? Send us an email to solutions@missionrepair.com and we’ll be happy to chat.

Thanks again, I’m headed for home to make dinner soon, have a great night!

Ryan