12-12-12

Hello M:R Nation –

Today is a special day as far as the Date is concerned. We are looking at the final repetitive date in our life time. For the last 10 years, we have have seen 01-01-01, 02-02-02, 03-03-03 all the way up to today, 12-12-12. Sure, in 100 years time, the 1-12 years will roll around again, but it will never be as special as these last 12 have been.

 

12_12_12

 

We will let our grandchildren and great grand children enjoy their 1-12 when that time comes around, but for today, lets celebrate Mission:Repair Style! For this occasion and today only, I have created a special coupon code for…you got it, 12% off! So come on by, save some money and have that broken iPhone repaired! Use coupon code: 121212 

Cheers, Troy

FREE SHIPPING at Mission Repair! How much does it cost?

Hello folks, happy Cyber Monday!

Did you watch the news this morning? Our local channel was talking a lot about Cyber Monday and the fact that it’s the busiest day of the year for Internet sales. We are in the thick of it here at Mission Repair as we had the biggest sales weekend in the company history, and have already begun the day breaking sales records – in fact at 9:45am this morning, we’ve taken more orders than any typical Monday. It’s clear that Cyber Monday is not a typical day!!

Our phones are on fire today. This is not literal interpretation of what our phones look like 😉

So, we are feverishly answering the phones. Truthfully, we are doing quite well. Our staff of amazing customer service representatives is getting to each call at an amazing pace. Please, if you call in and they seem to get the the point “quickly” don’t take it personally- it’s more likely that we’ve got 10 other customers waiting in out call queue and we want to make sure every gets the attention they deserve. In fact if you’ve called in this morning, I may even answer – which is a rare thing these days! Heck, I don’t mind working the front lines and I’ve already said hello to a few walk in customers and I’m not above taking care of our customers. It’s our way of life.

Our free shipping option has been an amazing hit! Why didn’t I think of this sooner?!?


Speaking of taking care of our customers- did you see that we are now offering FREE SHIPPING on every repair? That’s right. We are PROUD to bring you a complete solution when it comes to your iPhone or Smartphone repair- FREE SHIPPING from Mission Repair (and we USE FEDEX – the best in the business!).

Have a good Cyber Monday – and make sure that your boss doesn’t see you shopping online today, that would be bad 😉

Talk to you again soon, Ryan

There seems to be a trend happening. . .

Hi there everyone, it’s an early morning here at Mission Repair. In fact, I got a jump start on my day, coffee in hand (see here’s my coffee):

Yummy. Hot and black, simple brewed goodness.

Yes, I am using a metal (titanium) coffee cup this morning. It’s a Snow Peak Cup and it’s something special. More about my coffee cup of choice in a future blog…

The bottom line is that I’m busy typing away. I was so excited about this next piece that it actually drove me to get up, get in there and get it posted. There’s a trend happening on the internet and quite simply it’s that Mission Repair has done it once again.

For the 5th year in a row, we have won the prestigious Top Ten Reviews GOLD AWARD for the BEST IPHONE REPAIR SITE ON THE INTERNET.

There’s no question that there are other sites out there, and we have a lot of competition. How do we stay number 1? By continuing to provide the Nation’s best service at amazing prices. Are we perfect? Nope. Do we try to give our customers the best possible experience when dealing with a damaged iDevice, Smartphone, Tablet or computer? Yes.

So there it is in black and white. This is our report card and we are darn proud of it!

Ok, so I have a lot of work to get to today, I’ll be back with more info soon. Did you hear that we’ve begun repairing the new Google Nexus 7? Yes, it’s launched and hitting the Press release Webwire today!!

Good morning, Ryan

Do you need a reliable repair center for your business or school?

Hello folks, it’s no secret that Mission Repair is a leader in iPad repair. In fact, we’ve received the “Gold Award” from the independent TopTenReviews.com 4 years in a row, for the best iPhone repair website on the internet! We directly reach thousands of customers each month and perform services like no other business on the planet by offering the best overnight shipping rates, amazing repair prices and the best LIFETIME warranties available. I mean the “best available” because we invented them! See our GOT REPAIR program details 😉

What makes Mission Repair even more unique is the sheer number of customers that we indirectly reach. We provide service options to over 100 other small businesses, schools and large retailers as a True 3rd Party Depot Repair Center.

You may have noticed that iPod or iPad repair was available at a retailer or online, or even in your hometown – and we have partnerships with businesses like these to perform their repairs while they make the money! All they need to do it take advantage of their location and offer the same services we offer. We give deep discounts to large volume dealers and everyone wins. . .especially the customer.

Additionally, we are giving deep discounts to schools and Government agencies that require ongoing service contracts and repairs for the 1:1 programs that are being adopted across the nation. Why pay for insurance that you may never use when we can show you how it’s going to be much less expensive by signing a Mission Repair Service Contract.

We have really stepped up our Dealer communications (we now have a toll-free dealer hotline!) that is available to all dealers that are on contract with Mission Repair. This was born out of necessity as the calls just keep coming in. Our dealer service department is staffed and ready to take on the world – one iPod repair at a time 😉 Give us a call!

Best, Ryan

As promised – “ACTION!”

Hello folks, did you see us last week on the air live?

Want to see how the best repair enter in the country (That’s us at Mission Repair) can repair an iPhone? It’s here live in our segment that aired on NBC!

Guess what? We have been invited to run 6 more of these spots over the next couple of months so stay tuned to that TV, I’ll be bringing more great live entertainment (and a few surprises) soon!

Thanks, Ryan

Well, I spoke too soon yesterday. COUPON INSIDE!

Hello again everyone, it was a stressful night last night.

Actually, I had just posted a thank you blog and was excited about the fact that we were going to hit a record number of orders yesterday when all of the sudden our servers went down and our website and database were off line. I grabbed this image to illustrate how I spent my time:

Actually we had a 6 hour blackout. Or hosting site had a power outage, their backup generators failed, and the entire floor of servers went completely black – for about 6 hours.

So as a business owner that relies on the internet (and power) for success, I was crumbling by the second. Luckily it was at the end of the day – albeit a busy time of the day for our internet sales to develop – and most certainly the time of the day that we would have hit our record order count. With the site being down it made it impossible for you, our customers to place any orders yesterday evening. I am so sorry!!

With all of this technology, we are still reliant on simple things (like electricity!) to make it all work. I thought we were safe – by having backup power – but it seems like we need “backup backup power” just in case.

For any inconvenience that this may have caused, I’m running a 15% off coupon now through Sunday night 7/15/12. Just enter “ISP” as your coupon code and watch that 15% disappear for any service on the Mission Repair website.

Thanks for your patience, talk to you soon, Ryan

So we just answered a call at Mission Repair…

Good afternoon folks and Happy Wednesday!

One of my customer service reps sent me an iChat saying “I just took a call and the customer thanked me for answering the phone”.

I wanted to send up a quick blog because it seems that we get this all the time. In fact, I’ve even answered the phone and at times the customer will state “I’m giving you my business because you answered my call.”

Give us a try. 866-638-8402. When you’re looking for an iPhone service center, the least we can do is answer the phone for you, right? Well, as our phone system is set up, it always rings our call center (which we just expanded recently by the way) and you’ll always get a live person during normal business hours. Now, I have to admit that we have had a few exceptions recently. . .we only have a certain number of telephone lines that come into our building and if they are all full, they you may temporarily get a busy signal. This is being rectified as we are adding 12 more lines soon.

Other than that, I just want to say “you’re welcome” and you can always expect someone to answer your call here at Mission Repair. It’s just part of business.

Ryan