“But there’s a guy repairing iPhones on Craigslist that’s $10 cheaper”.

Hi again everyone…we hear it every day.

Yes there probably is a guy on Craigslist offering iPhone Repairs and his advertisements sound appealing…check out this example (you can click on it to get a closer look):

Screen Shot 2013-09-18 at 11.02.56 AM

iPhone Repairs – This guy knows more about phones than ANYONE else!

Yes, that’s a nice line of phone repairs. I especially like the tag line at the bottom “Won’t find anyone else that knows more than me in town”. That’s a bold statement!

Then there are random other ads like this one right in our home town:

iphonescreenrepair

Watch out for illegal parts!

Please don’t ask about color conversion, Red, blue, pink etc – because these are counterfeit parts and illegal for sale! I would most certainly stay away from anyone selling or touting illegal parts. Apple never made a pink iPhone so how is this guy getting trustworthy parts for it?!?

What you’ll find when you call these ads in many cases is a person performing repairs and services on the “side” – which can be ok – if you don’t mind risking your device to an individual that you might not ever be able to get a hold of again or worse – may damage your unit beyond repair and also take your money. With all of the scares about Craigslist and the number of police reports about fraud, thefts and physical bodily harm that can come from meeting someone on Craigslist…it’s just not worth the $10 savings that you might receive in my opinion!

The truth of the matter is that most of these “businesses” are NOT legitimate. Some are, but anyone doing repairs in their spare time and making money…needs to have a business license, pay taxes, provide receipts and a long list of other requirements just to operate LEGALLY. A legally operated business will stand behind their services, have a business entity established and reports their income to the IRS.

Think about it- if you deal with a person that doesn’t report their income to the IRS, which is illegal by the way, there’s very little accountability for them to do the right thing.

The point of this post is that we here at Mission Repair do operate “above the table”. That is, we do have an established business entity with a Federal Employer Identification Number, we do pay our taxes, we do have a physical location, we do have a toll-free customer service line that is answered 7 days a week and we do care about our customers.

So how do we combat the “lower priced” guys on Craigslist? When confronted with an ad for a service that we offer that is lower priced the sell is easy- we just explain that we offer 1 year warranties, our Got Repair benefits that come with each screen repair, we are always available 7 days a week for our customers and that we encourage walk-in business without an appointment. The bottom line is that we’ve are approaching 200,000 completed repairs at Mission Repair and we have the talent to back up our claims!

If a customer still chooses to use someone on Craigslist, that is fine with us. However we have fixed countless “Craigslist Repairs” for customers. Buyer beware!

Ok, that’s enough bashing on Craigslist. In fact, it’s not Craigslist that is the issue, because I use it from time to time. Last year I bought my son’s vehicle on there and it turned out to be a great deal!

Last tidbit- it’s not always cheaper on CL…that last ad above that touts $39 iPhone Screen repair…we perform the same repair at Mission Repair for $29. It DOES pay to shop around!

Have a great day, Ryan

Superbowl is drawing near, and our commercials are ready!

Hello folks, it’s that exciting time of year, and we’ve got an amazing “history making” Superbowl to watch on February 3rd!..

OK so my team didn’t make it into the Superbowl, but nevertheless there are two amazing teams going head to head. Which Harbaugh will take it this year?

The other exciting part is that our new commericals are done and uploaded to the CBS network. They are going to air at halftime again in this year’s Superbowl! I want to show you the commercials now, but I can’t. They need to wait for halftime. Here’s a teaser:

Mission repair 2013 Superbowl Commercials

Did you notice the athletic girl in the background throwing a Kaepernick-like spiral toward the unsuspecting iPhone user in the foreground? Yeah, it’s a bad scene…but it doesn’t end up like you might think!!!

There are two commercials that are going to run in sequence. It’s a two-part story and has a hilarious ending. In any case, we are excited over here at Mission Repair and we are excited for the big game. Watch out for some Super-Pre-Superbowl specials that are being set up and launched soon!!

Ok everyone, have a great Friday and I shall return shortly.

Ryan

12-12-12

Hello M:R Nation –

Today is a special day as far as the Date is concerned. We are looking at the final repetitive date in our life time. For the last 10 years, we have have seen 01-01-01, 02-02-02, 03-03-03 all the way up to today, 12-12-12. Sure, in 100 years time, the 1-12 years will roll around again, but it will never be as special as these last 12 have been.

 

12_12_12

 

We will let our grandchildren and great grand children enjoy their 1-12 when that time comes around, but for today, lets celebrate Mission:Repair Style! For this occasion and today only, I have created a special coupon code for…you got it, 12% off! So come on by, save some money and have that broken iPhone repaired! Use coupon code: 121212 

Cheers, Troy

FREE SHIPPING at Mission Repair! How much does it cost?

Hello folks, happy Cyber Monday!

Did you watch the news this morning? Our local channel was talking a lot about Cyber Monday and the fact that it’s the busiest day of the year for Internet sales. We are in the thick of it here at Mission Repair as we had the biggest sales weekend in the company history, and have already begun the day breaking sales records – in fact at 9:45am this morning, we’ve taken more orders than any typical Monday. It’s clear that Cyber Monday is not a typical day!!

Our phones are on fire today. This is not literal interpretation of what our phones look like 😉

So, we are feverishly answering the phones. Truthfully, we are doing quite well. Our staff of amazing customer service representatives is getting to each call at an amazing pace. Please, if you call in and they seem to get the the point “quickly” don’t take it personally- it’s more likely that we’ve got 10 other customers waiting in out call queue and we want to make sure every gets the attention they deserve. In fact if you’ve called in this morning, I may even answer – which is a rare thing these days! Heck, I don’t mind working the front lines and I’ve already said hello to a few walk in customers and I’m not above taking care of our customers. It’s our way of life.

Our free shipping option has been an amazing hit! Why didn’t I think of this sooner?!?


Speaking of taking care of our customers- did you see that we are now offering FREE SHIPPING on every repair? That’s right. We are PROUD to bring you a complete solution when it comes to your iPhone or Smartphone repair- FREE SHIPPING from Mission Repair (and we USE FEDEX – the best in the business!).

Have a good Cyber Monday – and make sure that your boss doesn’t see you shopping online today, that would be bad 😉

Talk to you again soon, Ryan

There seems to be a trend happening. . .

Hi there everyone, it’s an early morning here at Mission Repair. In fact, I got a jump start on my day, coffee in hand (see here’s my coffee):

Yummy. Hot and black, simple brewed goodness.

Yes, I am using a metal (titanium) coffee cup this morning. It’s a Snow Peak Cup and it’s something special. More about my coffee cup of choice in a future blog…

The bottom line is that I’m busy typing away. I was so excited about this next piece that it actually drove me to get up, get in there and get it posted. There’s a trend happening on the internet and quite simply it’s that Mission Repair has done it once again.

For the 5th year in a row, we have won the prestigious Top Ten Reviews GOLD AWARD for the BEST IPHONE REPAIR SITE ON THE INTERNET.

There’s no question that there are other sites out there, and we have a lot of competition. How do we stay number 1? By continuing to provide the Nation’s best service at amazing prices. Are we perfect? Nope. Do we try to give our customers the best possible experience when dealing with a damaged iDevice, Smartphone, Tablet or computer? Yes.

So there it is in black and white. This is our report card and we are darn proud of it!

Ok, so I have a lot of work to get to today, I’ll be back with more info soon. Did you hear that we’ve begun repairing the new Google Nexus 7? Yes, it’s launched and hitting the Press release Webwire today!!

Good morning, Ryan