Top 5 ways to ruin your iPhone.

Hello friends-

Ruin is a strong word, I should say “ruin your day”, because in all of these cases, the iPhone can be fixed! It’s why we are in business.

I thought it was time for us to run some data through our system and come up with the top 5 ways our customers have reported damaging their iPhones. This data is similar for iPods and Android phones. Without much more to say, let’s see what and why things are happening to our customers in real life!

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We will start with #5:

5. It just happened.

Unfortunately we hear this a lot. “I set the phone down and the next time I picked it up, the screen was cracked”. Or, “I left my phone in the car overnight, and now it won’t turn on.” These types of issues are a mystery. Spontaneous breakages. I think it’s the aliens that did it. In reality, a lot of issues happen without us ever knowing why; it’s no secret that electronic devices will all eventually fail naturally over time.

4. Animal ate it.

Well, I can’t really say “ate it”, but truthfully there are many times that either the family dog thought the device was a chew toy, but we are also going to include dogs stepping on devices in this one. We hear this a lot: “my dog stepped on my iPad” and the next thing you know is that we’ve had to replace a cracked glass on the device.

3. Pulled by the cord while plugged in.

It’s never a good idea to plug your iPhone in then string the cord across the hallway so that your iPhone is sitting on a table. This is a recipe for disaster, and now that white cable that you treasure so preciously just became a tripwire for the next unsuspecting passerby. This issue causes a lot of cracked screens and charging port problems.

2. Liquid Damaged.

I just heard this on Friday: “I had my iPhone in my back pocket, started to pull down my pants to use the restroom…and ker-plunk my iPhone went into the toilet.” We love these (not really). Truthfully clean toilet water in the iPhone doesn’t scare me that much; but some of my technicians might think otherwise. Spilling a glass of water, jumping into a swimming pool with an iPhone in your pocket, or dropping your iPhone into a glass of beer at a Rolling Stones concert have all been reported.

AND THE NUMBER ONE REASON IS……………..

1. Dropped!

There’s not much more to say about this one. Drops are clearly the number one reason that customers call into Mission Repair for service. Some customers even state “I dropped my iPhone from about 3 feet onto the carpet. I can’t believe that it cracked!”. Believe it. To be honest I dropped my iPhone AGAIN this weekend (I left it in my lap while driving my truck, then just got out and forgot it was there) and it fell onto the concrete driveway. I watched it for a minute, picked it up and it was still in tact. Somehow. I think that I have 9 lives like a cat when it comes to things like this, but I’m on #8.

And there you have it. Straight from the customer’s experience. Let me give you one more “abstract” testimonial from a long-time customer of ours that flies with the Blue Angels Navy Team. Lt. Amy Tomlinson took her trusty MacBook with her on a flight, and slammed the canopy of her F/A-18 Hornet crushing the screen. She called us at Mission Repair and we got her back in working order in no time. I’ve recently talked with Lt. Tomlinson and asked her about that MacBook. She was proud to say the she upgraded herself into a new unit; but the original “smashed then repaired” laptop was still being used by her mother after several years. That’s just awesome!

Have a great week, I’ll be back soon.

Ryan

iPhone 6 is coming!

Hi friends, I read on Reuters.com that Apple is to unveil iPhone 6 in August of this year, which is earlier than expected.

According to the article, a 4.7-inch screen version of the iPhone 6 will reach stores in August, the Economic Daily News reported without specifying which markets would receive the phone first.

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A 5.5-inch or 5.6-inch model will be released in September, as the iPhone 5 series was previously.

People involved in the supply chain had earlier confirmed to Reuters that there will be a 4.7-inch version of the iPhone 6 and a 5.5-inch version.

Together, the Economic Daily News said 80 million iPhone 6 handsets would be produced this year.

Industry watchers have said increasing the iPhone’s screen size from 4 inches would help Apple regain market share from competitors such as Samsung Electronics Co Ltd, who they say have responded to consumer desire for more screen size.
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What’s you take on screen size? Usually as a human race is concerned, you always hear that bigger is better. I have a Samsung Galaxy SIII and and iPhone 5 and to be honest I just like the feel of the iPhone 5 compared to the Samsung – but that’s just one man’s opinion.

I don’t feel “neglected” or that I’m “missing out” with the smaller iPhone screen; but I’m sure that a “large” iPhone would sell like hotcakes. Everyone loves a hotcake without discrimination, right?!?

Well, rest assured that we here at Mission Repair are diligently working on obtaining iPhone 6 screens just as soon as humanly possible- because I already know that the first day they come out…we will get a call for a repair. It happens every time.

So stay tuned and we’ll keep you posted on the iPhone 6 release later this year. Until then, you can browse our iPhone repair section on our website if you’re interested. Have a great day!

Ryan

I think it’s motorcycle riding weather!

Hello friends-

It was a special night last night as we closed up shop – Troy (our Mission Repair General Manager) asked me if I would give him a ride up to the Harley Store in Olathe so he could pick up his new ride!

Here’s Troy in the showroom in front of his beast. I think he was in a little “shock” here…
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After ringing the bell and firing up his new hog, we hit the road. For those of you that live in “helmet law” states, please know that Troy is not riding illegally here in Kansas – helmets are not required even though we normally wear them. This pic without the helmet was purely for the “cool” factor!

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So with all of the excitement and “new bike smell” one might ask “Ryan, did you buy a new bike last night too?” Just so you know I am a bit impulsive, I do like motorcycles, I do like looking cool…so I did what any other guy like me would do in this situation:

I ran out of the dealership as fast as I possibly could.

It’s a beautiful day outside today here in Kansas City, and we’re staffed and stocked at both of our Mission Repair locations so stop on by for that iPad, iPhone or Samsung Galaxy repair. We’ll take care of you!

Best, Ryan

Cyber Monday – what is it?

Hello friends – we are gearing up BIG TIME for Cyber Monday – the biggest day of the year – here at Mission Repair. So what is Cyber Monday?
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Cy·ber Mon·day
noun
noun: Cyber Monday; plural noun: Cyber Mondays

1.
(in the US) the Monday following Thanksgiving, promoted by online retailers as a day for exceptional bargains.
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Here at Mission repair, we are no exception! We will be having out biggest sale of the year and over 50 services and products will be at never seen low prices!

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Will you do your Cyber Shopping on Monday? Well if you do, you’ll be getting the best deals at Mission Repair on that day. Need an iPhone repaired? iPad cracked? Help with your MacBook? All the best deals and the years lowest prices will be available on many of our most popular repairs.

Want to know what will be on sale first? Sign up for our periodic newsletter which will arrive in your email inbox Sunday evening!

Have a great Thanksgiving tomorrow-

Your friend, Ryan

Web Wednesday Winner ANNOUNCED! Also – take a look at this new special!

Hi Friends, and Happy Halloween!

It’s October 31, 2013 and if you saw yesterday’s video blog, you’ll be watching for today’s video blog to post! Well wait no longer…here you go. And the winner from Yesterday’s Web Wednesday Giveaway is:

Wow, and we are giving away FREE repairs today. You heard right in the video – every 31st order that we receive today, we will wipe all of the charges from the invoice and perform the service for FREE. We are starting at 12:01am from very early this morning and running until 12PM Midnight tonight. On every 31st order placed in this 24 hour window we will remove ALL OF THE CHARGES to celebrate our week of Halloween specials!

What’s better than a Snickers bar from the neighbor’s house? A free iPhone repair from Mission Repair. Or an iPad repair. Or a computer repair. Or a Galaxy SIII repair. Well- I need to stop somewhere. ANY REPAIR THAT WE OFFER is the point!

No tricks here ….only treats. Have a safe Halloween and watch tomorrow for the winners of today’s trick or Treat special!

Take care, Ryan

“But there’s a guy repairing iPhones on Craigslist that’s $10 cheaper”.

Hi again everyone…we hear it every day.

Yes there probably is a guy on Craigslist offering iPhone Repairs and his advertisements sound appealing…check out this example (you can click on it to get a closer look):

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iPhone Repairs – This guy knows more about phones than ANYONE else!

Yes, that’s a nice line of phone repairs. I especially like the tag line at the bottom “Won’t find anyone else that knows more than me in town”. That’s a bold statement!

Then there are random other ads like this one right in our home town:

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Watch out for illegal parts!

Please don’t ask about color conversion, Red, blue, pink etc – because these are counterfeit parts and illegal for sale! I would most certainly stay away from anyone selling or touting illegal parts. Apple never made a pink iPhone so how is this guy getting trustworthy parts for it?!?

What you’ll find when you call these ads in many cases is a person performing repairs and services on the “side” – which can be ok – if you don’t mind risking your device to an individual that you might not ever be able to get a hold of again or worse – may damage your unit beyond repair and also take your money. With all of the scares about Craigslist and the number of police reports about fraud, thefts and physical bodily harm that can come from meeting someone on Craigslist…it’s just not worth the $10 savings that you might receive in my opinion!

The truth of the matter is that most of these “businesses” are NOT legitimate. Some are, but anyone doing repairs in their spare time and making money…needs to have a business license, pay taxes, provide receipts and a long list of other requirements just to operate LEGALLY. A legally operated business will stand behind their services, have a business entity established and reports their income to the IRS.

Think about it- if you deal with a person that doesn’t report their income to the IRS, which is illegal by the way, there’s very little accountability for them to do the right thing.

The point of this post is that we here at Mission Repair do operate “above the table”. That is, we do have an established business entity with a Federal Employer Identification Number, we do pay our taxes, we do have a physical location, we do have a toll-free customer service line that is answered 7 days a week and we do care about our customers.

So how do we combat the “lower priced” guys on Craigslist? When confronted with an ad for a service that we offer that is lower priced the sell is easy- we just explain that we offer 1 year warranties, our Got Repair benefits that come with each screen repair, we are always available 7 days a week for our customers and that we encourage walk-in business without an appointment. The bottom line is that we’ve are approaching 200,000 completed repairs at Mission Repair and we have the talent to back up our claims!

If a customer still chooses to use someone on Craigslist, that is fine with us. However we have fixed countless “Craigslist Repairs” for customers. Buyer beware!

Ok, that’s enough bashing on Craigslist. In fact, it’s not Craigslist that is the issue, because I use it from time to time. Last year I bought my son’s vehicle on there and it turned out to be a great deal!

Last tidbit- it’s not always cheaper on CL…that last ad above that touts $39 iPhone Screen repair…we perform the same repair at Mission Repair for $29. It DOES pay to shop around!

Have a great day, Ryan

Superbowl is drawing near, and our commercials are ready!

Hello folks, it’s that exciting time of year, and we’ve got an amazing “history making” Superbowl to watch on February 3rd!..

OK so my team didn’t make it into the Superbowl, but nevertheless there are two amazing teams going head to head. Which Harbaugh will take it this year?

The other exciting part is that our new commericals are done and uploaded to the CBS network. They are going to air at halftime again in this year’s Superbowl! I want to show you the commercials now, but I can’t. They need to wait for halftime. Here’s a teaser:

Mission repair 2013 Superbowl Commercials

Did you notice the athletic girl in the background throwing a Kaepernick-like spiral toward the unsuspecting iPhone user in the foreground? Yeah, it’s a bad scene…but it doesn’t end up like you might think!!!

There are two commercials that are going to run in sequence. It’s a two-part story and has a hilarious ending. In any case, we are excited over here at Mission Repair and we are excited for the big game. Watch out for some Super-Pre-Superbowl specials that are being set up and launched soon!!

Ok everyone, have a great Friday and I shall return shortly.

Ryan