Wowsers- thanks for stopping by Mission Repair this weekend!

Hello friends-

My General Manager, Troy, sent out a newsletter blast to all of our subscribers and wham…we had a record-breaking weekend.

During our staff meeting this morning, I called out the employees that worked over the weekend to stand up and take a bow. A few of them looked exhausted 😉

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We had a huge number of walk in customers that came by and waited for repairs with a surprising number of new mail-in orders as well. The simple fact is that if you visited our store this weekend, you might have had to wait for a bit. I appreciate your patience, and extend my gratitude. We’re back on track today, and we’ve staffed up at our Mission Repair Express location this week to make sure that we can handle the flow!

At times, running one of these repair businesses can really mount up the stress, but thankfully I’ve got an excellent staff helping me take can of each of our customers.

Have an issue with your experience at Mission Repair or want to give someone you’ve interacted with a glowing review? Send us an email to solutions@missionrepair.com and we’ll be happy to chat.

Thanks again, I’m headed for home to make dinner soon, have a great night!

Ryan

How do I send my broken phone to Mission Repair?

Hello again folks-

We are constantly asked “How does your service work?” or something to that effect- and we’ve done a good job of explaining this on our website. But I agree that sometimes it can be a little confusing and websites might be easy for some, but unclear to others. Let’s see if this blog might help.

Firstly we take repairs in from all over the USA. We are not just a “local” walk-in type store; in fact, 90 percent of what we do is mailed in. Maybe you didn’t know that.

When a customer places an order with us, there are several options available to get the device in to Mission Repair.

1. You can just send your device into us however you’d like.

That’s right. Many of our customers have packaging material and a way to ship units into us. Simply just use mail, UPS, FedEx or any other carrier of your choice and when we receive it, we’ll input into the repair system.

2. You can have us email you a shipping label.

This is by far our most popular option. Customers can typically find some kind of box to ship their device into us. Once it’s packaged by the customer and an order is placed in our system, an email label will automatically be generated and emailed to the customer. It’s then printed out and taped to the box. This label is pre-paid and will be carried by FedEx. Once the label is attached, the customer then either calls FedEx for a pickup, drops the package at their business shipping department for FedEx pickup, or is taken to the nearest FedEx Office location for shipment.

3. We can send the appropriate shipping materials to you, with a FedEx return label already affixed.

This is for the truly seamless experience. We’ll deliver an appropriate box to you at your location. You slip your device into the box. You seal it with the provided tape. You call FedEx for a pickup, or deliver it to the nearest FedEx Office location. Simple, fast and even my grandmother could figure it out. You know grandmas need help from time to time!

4. Just drop it off at one of our locations.

This is clearly for those customers that are within driving distance from one of our stores.

Just stop on by during normal business hours and drop it off! We don’t require appointments, and are open 7 days a week for your assistance. Come on in and say hello, we’re happy to have you stop by. Don’t see a location in your area? Just hang tight. We are talking about our next location that will be announced soon!

Thanks for reading, I’ll be back soon with more great info.

Ryan

Kansas City customers- Mission Repair’s website is for you!

Hello friends, thank again for stopping back by the blog this morning.

We’ve been operating for the better part of a decade now, and Mission Repair started out primarily as a “mail in” repair center. We are in the middle of the country, with a huge technician floor, with room for expansion at our fingertips. We’ve often thought that we’d never go into the retail business (See: Mission Repair Express) nor we would actually cater to or offer a streamlined walk-in customer experience.

Boy was I wrong!

We of course have opened our first retail spot in Mission, Kansas and we have also reset and expanded our front office at our main headquarters with a customer waiting room, vending, television and showroom. This gives our waiting customers something to do rather than waiting in a small dingy crowded office space that used to be our front lobby.

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What else have we done for our local customers? We’ve taken our website one step further and added “Customer Dropoff” and “Customer Pickup” to our shipping methods when placing an order online. This makes it easy- if you place your order online, there’s no need to wait when you arrive to fill out the necessary paperwork at our location.

You can place the order, pay for it, print it out and just drop it off at one of our locations if that’s what you choose. It makes for a much more efficient customer experience and you can even enter those coupon codes that you might have online before you ever arrive! Everyone loves a good sale!

Now there’s no reason to “pre-place” your order, but if you do, you’ll be a step ahead of the game when you arrive at our location. Thanks again for stopping by!

Take care, Ryan

Where to go to get your iPhone repaired…

Hello again friends-

Well, there are a lot of choices when searching online for iPhone repair. It’s true.

Mission repair has been named the #1 iPhone Repair site by Top Ten Reviews for 6 years in a row. This is an independent review site that keeps track of the important things about businesses. Like customer service, security and website features.

2014 badge iphone repair

Anyone can slap up a website…but do they all compare? No. Check out our Award-Winning iPhone Repair Services at Mission Repair and let us know if you have any questions! 866-638-8402, 7 days a week.

Take care, Ryan

“But there’s a guy repairing iPhones on Craigslist that’s $10 cheaper”.

Hi again everyone…we hear it every day.

Yes there probably is a guy on Craigslist offering iPhone Repairs and his advertisements sound appealing…check out this example (you can click on it to get a closer look):

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iPhone Repairs – This guy knows more about phones than ANYONE else!

Yes, that’s a nice line of phone repairs. I especially like the tag line at the bottom “Won’t find anyone else that knows more than me in town”. That’s a bold statement!

Then there are random other ads like this one right in our home town:

iphonescreenrepair

Watch out for illegal parts!

Please don’t ask about color conversion, Red, blue, pink etc – because these are counterfeit parts and illegal for sale! I would most certainly stay away from anyone selling or touting illegal parts. Apple never made a pink iPhone so how is this guy getting trustworthy parts for it?!?

What you’ll find when you call these ads in many cases is a person performing repairs and services on the “side” – which can be ok – if you don’t mind risking your device to an individual that you might not ever be able to get a hold of again or worse – may damage your unit beyond repair and also take your money. With all of the scares about Craigslist and the number of police reports about fraud, thefts and physical bodily harm that can come from meeting someone on Craigslist…it’s just not worth the $10 savings that you might receive in my opinion!

The truth of the matter is that most of these “businesses” are NOT legitimate. Some are, but anyone doing repairs in their spare time and making money…needs to have a business license, pay taxes, provide receipts and a long list of other requirements just to operate LEGALLY. A legally operated business will stand behind their services, have a business entity established and reports their income to the IRS.

Think about it- if you deal with a person that doesn’t report their income to the IRS, which is illegal by the way, there’s very little accountability for them to do the right thing.

The point of this post is that we here at Mission Repair do operate “above the table”. That is, we do have an established business entity with a Federal Employer Identification Number, we do pay our taxes, we do have a physical location, we do have a toll-free customer service line that is answered 7 days a week and we do care about our customers.

So how do we combat the “lower priced” guys on Craigslist? When confronted with an ad for a service that we offer that is lower priced the sell is easy- we just explain that we offer 1 year warranties, our Got Repair benefits that come with each screen repair, we are always available 7 days a week for our customers and that we encourage walk-in business without an appointment. The bottom line is that we’ve are approaching 200,000 completed repairs at Mission Repair and we have the talent to back up our claims!

If a customer still chooses to use someone on Craigslist, that is fine with us. However we have fixed countless “Craigslist Repairs” for customers. Buyer beware!

Ok, that’s enough bashing on Craigslist. In fact, it’s not Craigslist that is the issue, because I use it from time to time. Last year I bought my son’s vehicle on there and it turned out to be a great deal!

Last tidbit- it’s not always cheaper on CL…that last ad above that touts $39 iPhone Screen repair…we perform the same repair at Mission Repair for $29. It DOES pay to shop around!

Have a great day, Ryan

Walk-In iPod and Smartphone repair services are off the charts!

Hello everyone, how’s your Tuesday afternoon going?

Well I just finished going over and analyzing my monthly numbers and metrics here at Mission Repair and there was a glaring standout…our walk-in business is really rocking. In fact, there are a couple of notable numbers that I can share with you.

1. Cyber Monday (that’s the Monday after the Thanksgiving weekend) is typically our busiest day of the year. Each Cyber Monday is increasingly more busy each year and we’re looking forward to Cyber Monday 2013. However; Monday June 24th, 2013 was our second largest repair order input day in Mission Repair’s history, second only to Cyber Monday 2012. This was an unexpected increase!

2. We had the most walk-in customer repair orders June 2013 in the company history. It appears that we’re really reaching a lot of Kansas City local customers. It’s a fact that any time I visit our reception area there’s at least one customer waiting for their device to be repaired.

3. In the month of June, we had our largest number of Mission Repair Blog Reads in the company history. We are now getting more creative with the blog and you’ll see some awesome giveaways and specials that can only be found here. Let’s face it, 738,000 unique visitors can’t be wrong!

The line moves fast at Mission Repair.  Service while you wait!

The line moves fast at Mission Repair. Service while you wait!

All of this means that we can continue to drive our costs down and bring more value to our customers. We know that the issue of electronics repairs can be dicey, and there are a lot of non-desirable repair shops in the industry. Do yourself a favor and a little due diligence before you select a service center to repair that cracked iPad or Mac Laptop- you’ll find some surprising results.

In fact, I noticed that one of our biggest competitors was in today because they needed help with a repair. That’s OK, we’ll be friends and if we can help it’s good for everyone!

So what’s in it for you? Tell you what- let’s keep this walk-in flow up…I like to see the parking lot filled. Now until Sunday at 5:00pm when we close, stop on by our service center in Olathe, Kansas and we’ll give you a 15% discount on your next repair if you mention this blog. Just say “Please give me the blog discount” and Katie, Mathias, Jenny, Krys, Tayler, Leon or any other employee that you encounter will be happy to accommodate. Remember that this discount is only valid July 3rd, July 5th, July 6th, and July 7th, 2013. Tell them that I sent you directly 😉

Ok, I’m going to finish up for the day. I can’t believe that the 4th of July will be here soon. I’ll be back tomorrow with a fantastic 4th of July special that you’d expect from a guy that likes to keep things fresh…that’s me!

Take care, Ryan

Superbowl is drawing near, and our commercials are ready!

Hello folks, it’s that exciting time of year, and we’ve got an amazing “history making” Superbowl to watch on February 3rd!..

OK so my team didn’t make it into the Superbowl, but nevertheless there are two amazing teams going head to head. Which Harbaugh will take it this year?

The other exciting part is that our new commericals are done and uploaded to the CBS network. They are going to air at halftime again in this year’s Superbowl! I want to show you the commercials now, but I can’t. They need to wait for halftime. Here’s a teaser:

Mission repair 2013 Superbowl Commercials

Did you notice the athletic girl in the background throwing a Kaepernick-like spiral toward the unsuspecting iPhone user in the foreground? Yeah, it’s a bad scene…but it doesn’t end up like you might think!!!

There are two commercials that are going to run in sequence. It’s a two-part story and has a hilarious ending. In any case, we are excited over here at Mission Repair and we are excited for the big game. Watch out for some Super-Pre-Superbowl specials that are being set up and launched soon!!

Ok everyone, have a great Friday and I shall return shortly.

Ryan