“But there’s a guy repairing iPhones on Craigslist that’s $10 cheaper”.

Hi again everyone…we hear it every day.

Yes there probably is a guy on Craigslist offering iPhone Repairs and his advertisements sound appealing…check out this example (you can click on it to get a closer look):

Screen Shot 2013-09-18 at 11.02.56 AM

iPhone Repairs – This guy knows more about phones than ANYONE else!

Yes, that’s a nice line of phone repairs. I especially like the tag line at the bottom “Won’t find anyone else that knows more than me in town”. That’s a bold statement!

Then there are random other ads like this one right in our home town:

iphonescreenrepair

Watch out for illegal parts!

Please don’t ask about color conversion, Red, blue, pink etc – because these are counterfeit parts and illegal for sale! I would most certainly stay away from anyone selling or touting illegal parts. Apple never made a pink iPhone so how is this guy getting trustworthy parts for it?!?

What you’ll find when you call these ads in many cases is a person performing repairs and services on the “side” – which can be ok – if you don’t mind risking your device to an individual that you might not ever be able to get a hold of again or worse – may damage your unit beyond repair and also take your money. With all of the scares about Craigslist and the number of police reports about fraud, thefts and physical bodily harm that can come from meeting someone on Craigslist…it’s just not worth the $10 savings that you might receive in my opinion!

The truth of the matter is that most of these “businesses” are NOT legitimate. Some are, but anyone doing repairs in their spare time and making money…needs to have a business license, pay taxes, provide receipts and a long list of other requirements just to operate LEGALLY. A legally operated business will stand behind their services, have a business entity established and reports their income to the IRS.

Think about it- if you deal with a person that doesn’t report their income to the IRS, which is illegal by the way, there’s very little accountability for them to do the right thing.

The point of this post is that we here at Mission Repair do operate “above the table”. That is, we do have an established business entity with a Federal Employer Identification Number, we do pay our taxes, we do have a physical location, we do have a toll-free customer service line that is answered 7 days a week and we do care about our customers.

So how do we combat the “lower priced” guys on Craigslist? When confronted with an ad for a service that we offer that is lower priced the sell is easy- we just explain that we offer 1 year warranties, our Got Repair benefits that come with each screen repair, we are always available 7 days a week for our customers and that we encourage walk-in business without an appointment. The bottom line is that we’ve are approaching 200,000 completed repairs at Mission Repair and we have the talent to back up our claims!

If a customer still chooses to use someone on Craigslist, that is fine with us. However we have fixed countless “Craigslist Repairs” for customers. Buyer beware!

Ok, that’s enough bashing on Craigslist. In fact, it’s not Craigslist that is the issue, because I use it from time to time. Last year I bought my son’s vehicle on there and it turned out to be a great deal!

Last tidbit- it’s not always cheaper on CL…that last ad above that touts $39 iPhone Screen repair…we perform the same repair at Mission Repair for $29. It DOES pay to shop around!

Have a great day, Ryan

iPhone Screen Repair Needs Fulfilled At Mission Repair!

Hello M:R Nation –

Mission Repair is made up of over 40 collective years of experience when it comes to iPhone repair. We pride ourselves on this number and it grows everyday. On a personal note, I can still remember when we waited in line overnight for the original iPhone, once it was in our hands, we quickly disassembled it, mastered reassembling it and the rest is history!

As long as there are iPhones, there will be a need for repair. Mission Repair is a great avenue for iPhone repair for many different reason. Lets take a look at why it is a great idea to choose Mission Repair when deciding on a repair center for your iPhone repair needs.

  • We are not two guys in our parents basement – We know everyone has to start somewhere, but there is a risk by taking your device to be repaired by someone who is most likely not practicing business legally. Come walk into our location 7 days a week to have your iPhone repaired!
  • Dollar focused – We try very hard to always give the best prices. We are humans too and know that living is hard and making a living is even harder. We take this into consideration when setting a price on a repair service. If you search on Missionrepair.com  or coupon websites, you are bound to find some great coupon codes as well!
  • Our Warranties are among the best in the industry with a 1 year on all of our screen repairs and lifetime on our battery services!
  • People love us – A lot of our business is word of mouth and we work extremely hard for that! Our customer service is second to none and we treat each customer fairly!
  • Got Repair? This is a benefit unlike any other that you will see and its very simple. If you repair your iPhone with Mission Repair, you will NEVER have to pay full price to repair that screen on that iPhone again! In most cases, we are talking about a 40% decrease in price should you damage your screen again and the best part, its free!  You don’t have to pay a deductible, monthly dues and you are automatically signed up for this, just by using us as your repair center!
  • Quality Parts and service – When you use Mission Repair, you are receiving the best replacement parts and those parts are being installed by technicians that are professionally trained to do so!

So now that I made my case for being the best :-), the question becomes, what iPhone screen repairs do we actually do and how much do they cost? Here are links to all of the iPhone screen repairs that we offer:

iPhone Digitizer and LCD Screen Repair
Original 2G iPhone Glass and LCD Screen Repair
List Price: $159.00
Sale Price $129.00
You save $30.00!


Mission Repair – Nation-wide Original iPhone Digitizer and LCD Screen Repair.
222-4004 
3G iPhone Digitizer and LCD Screen Repair
3G iPhone Cracked Glass Repair
Price: $29.00


Mission Repair – Nation-wide 3G iPhone Digitizer and Glass Screen Repair.
222-4021 
3GS iPhone Digitizer Glass Screen Repair
3GS iPhone Glass Screen Repair (also known as the Digitizer)
Sale Price: $29.00


Nationwide 3GS iPhone Digitizer and Glass Screen Repair.
222-4058 
iPhone 4 Digitizer Glass/LCD Repair - Black
iPhone 4 Front Glass Screen Repair (AT&T, Sprint & Verizon) – Black
Normal Price: $109.00
Sale Price: $89.00
You save $20.00!


iPhone 4 Front Glass Glass/LCD Repair – Black Screen
222-4100 
iPhone 4 Front Glass/LCD Repair
iPhone 4 Front Glass Screen Repair (AT&T, Sprint & Verizon) – White
Normal Price: $199.00
Sale Price: $89.00
You save $110.00!


iPhone 4 Front Glass/LCD Repair – White Screen
222-4326 
iPhone 4S Digitizer Glass/LCD Repair - Black
iPhone 4S Glass and Screen Repair (AT&T, Verizon & Sprint) – Black
Sale Price: $89.00


iPhone 4S Digitizer Glass/LCD Repair – Black Screen
222-4401 
iPhone 4S Digitizer Glass/LCD Repair - White
iPhone 4S Glass and Screen Repair (AT&T, Verizon & Sprint) – White
Sale Price: $89.00


iPhone 4S Digitizer Glass/LCD Repair – White Screen
222-4402 
iPhone 5 Digitizer Glass/LCD Repair - Black
iPhone 5 Front Glass Screen Repair (Black)
Sale Price: $149.00


iPhone 5 Front Glass Glass/LCD Repair – Black Screen
222-6215 
iPhone 5 Digitizer Glass/LCD Repair - White
iPhone 5 Front Glass Screen Repair (White)
Sale Price: $149.00


iPhone 5 Front Glass Glass/LCD Repair – White Screen
222-6216 

Ok, so that was a fairly long list, but it saves you from having to dig through our website. I think the correct answer to the above question is what iPhone screen do we not repair? The answer to that is simple: we repair the all of  ’em! And guess what… Once the iPhone 5S and iPhone 5C hit the market, we will be repairing those as well!

Keep in mind that screens are just the start of what we offer and just the start of what could actually go wrong with your iPhone. Unfortunately, we have seen every component on an iPhone fail, break, bust and crash at one point in time. Because of this, we decided long ago to be a FULL SERVICE repair center that would not only specialize in screen repair, but in case replacements, headphone jack repairs, camera repairs, dock port repairs, speaker replacements, all the way down to component level repairs on logic boards!

Thats right, if its broken, we can and will fix it! If you have something other than a screen issue, here is a great place to start your search for a remedy: Mission Repair Full Service Repairs! 

Let me leave you with this, we understand when you are dealing with a damaged iPhone, its a huge inconvenience and it practically puts your life on hold. The way you communicate, your school work, your job, your entertainment and your treasured photos are all in that iPhone. You don’t want to be without it for weeks. You need it working correctly and you need it back in your hands ASAP! We at Mission Repair know this and will work tirelessly to have your iPhone back in your hands in days, not weeks! If you are in the Kansas City area, we can have it back to you in hours! Now, if we can just finish our teleportation machine that we have been working on for the last 3 years completed, we will set records with our turn around time!

Cheers, Troy

 

 

My iPhone 5 Is No Longer Broken…And No Longer Mine!

Hello M:R Nation –

Earlier last week I wrote about my broken iPhone 5 and the dismal state it was in. Luckily, my iPhone 5 was still warranty and I was able to request service from Apple for the issues. I had mentioned in that post that I would talk about my experience and so here I go.

After receiving the box from Apple, I was faced with quite a conundrum… what am I going to use for a phone while I am waiting? Well, I ignored the question until about 4:45pm, because at 5:00pm Fedex would be knocking on the door to pick up all of our daily packages. I was in a panic and did what any respectable man would do in this situation… beg his boss to borrow his old iPhone 3GS for a few days.

Picture Perfect!

Picture Perfect!

With the 3GS in hand, I wrapped up my iPhone 5, packaged it in the provided box and sent it away. All was well, but I had to get creative with my sim card situation. I had a nano sim card. This would not fit in the large sim slot of the iPhone 3GS. I had to take a large sim card, trace the nano sim pattern onto it and cut that section out. From there, I fit in the nano sim and SUCCESS! I was back in the game of digital life.

I have to tell you, I understand that the iPhone 3GS in not that old, but going back to it really made me miss my iPhone 5. It has made me think twice before complaining about the battery life…which I do on a daily basis.

So I pained though the slow processing power and horrible resolution of the iPhone 3GS ( which is only that way because I am used to the 5) for about two days until a package was delivered to me from Apple. What I received was no shock. Apple had completely replaced my phone. It was scratch-less, glowing and beautiful, but just not MY phone. Being in the business that I’m in, I have come to learn that there is a certain sentimental value that personal devices brings and I just experienced it first hand. I remember every drop, every scratch and every picture taken with that phone and I kind of miss it.

Overall, I am happy with my in warranty service experience. It was kind of hard to get it started, but once I was able to order the box, it went off without a hitch. As you can see in the above photo, the iPhone 5 takes perfect pictures and life is good once again! If I ever have an in warranty issue, Apple is the place to take it. If its out of warranty Mission Repair is the only choice :-)!

P.S. The battery life is still horrible on this replacement.

Cheers, Troy

12-12-12

Hello M:R Nation –

Today is a special day as far as the Date is concerned. We are looking at the final repetitive date in our life time. For the last 10 years, we have have seen 01-01-01, 02-02-02, 03-03-03 all the way up to today, 12-12-12. Sure, in 100 years time, the 1-12 years will roll around again, but it will never be as special as these last 12 have been.

 

12_12_12

 

We will let our grandchildren and great grand children enjoy their 1-12 when that time comes around, but for today, lets celebrate Mission:Repair Style! For this occasion and today only, I have created a special coupon code for…you got it, 12% off! So come on by, save some money and have that broken iPhone repaired! Use coupon code: 121212 

Cheers, Troy

FREE SHIPPING at Mission Repair! How much does it cost?

Hello folks, happy Cyber Monday!

Did you watch the news this morning? Our local channel was talking a lot about Cyber Monday and the fact that it’s the busiest day of the year for Internet sales. We are in the thick of it here at Mission Repair as we had the biggest sales weekend in the company history, and have already begun the day breaking sales records – in fact at 9:45am this morning, we’ve taken more orders than any typical Monday. It’s clear that Cyber Monday is not a typical day!!

Our phones are on fire today. This is not literal interpretation of what our phones look like 😉

So, we are feverishly answering the phones. Truthfully, we are doing quite well. Our staff of amazing customer service representatives is getting to each call at an amazing pace. Please, if you call in and they seem to get the the point “quickly” don’t take it personally- it’s more likely that we’ve got 10 other customers waiting in out call queue and we want to make sure every gets the attention they deserve. In fact if you’ve called in this morning, I may even answer – which is a rare thing these days! Heck, I don’t mind working the front lines and I’ve already said hello to a few walk in customers and I’m not above taking care of our customers. It’s our way of life.

Our free shipping option has been an amazing hit! Why didn’t I think of this sooner?!?


Speaking of taking care of our customers- did you see that we are now offering FREE SHIPPING on every repair? That’s right. We are PROUD to bring you a complete solution when it comes to your iPhone or Smartphone repair- FREE SHIPPING from Mission Repair (and we USE FEDEX – the best in the business!).

Have a good Cyber Monday – and make sure that your boss doesn’t see you shopping online today, that would be bad 😉

Talk to you again soon, Ryan

Free Shipping on all Repairs at Mission Repair (Limited Time Offer)!

Ok, what’s going on here? Well I’m out of my mind. I made the decision to offer FREE SHIPPING on all of our repairs. From iPods, iPhones, Tablets, Smartphones even computers- Mission Repair is now offering FREE SHIPPING on any repair performed!

Another Mission Repair first!

Here’s the catch: Well, there isn’t one. I tried to come up with something but this time it’s just simple as pie. Pumpkin pie! Let’s run a scenario. Let’s say you have a cracked iPhone 4S. You visit our amazing iPhone Repair department and choose to have your iPhone 4S Screen repaired. You’ll see the word [FREE] next to the return shipping option before you checkout. When you choose this, we will send your repaired device back to you with NO SHIPPING CHARGE. It’s quite an amazing thing! Not only that, you’ll get it back via FedEx which is trackable and insurable. Yes, there are other cheaper ways for us to get your device back to you…and it could take weeks, with no tracking capability, and no insurance, and no signature. Heck we’d be surprised if your item ever got back to you all under those circumstances. We’re not going to take the risk. I’d rather pony up for the better FedEx service and make sure you get your device back in your hands, safe and sound. Is it coincidence that this is being announced the day before Thanksgiving, which is a day before BLACK FRIDAY and a couple days before CYBER MONDAY? No. Beginning on Black Friday we spin up to enormous levels of repairs and I want to be the first to grant you the best service on the internet and also include FREE SHIPPING. No coupon required, but you do need to place an order and have us repair something, otherwise it’s tough to redeem this amazing deal 😉 Have a great day, Ryan

As promised – “ACTION!”

Hello folks, did you see us last week on the air live?

Want to see how the best repair enter in the country (That’s us at Mission Repair) can repair an iPhone? It’s here live in our segment that aired on NBC!

Guess what? We have been invited to run 6 more of these spots over the next couple of months so stay tuned to that TV, I’ll be bringing more great live entertainment (and a few surprises) soon!

Thanks, Ryan