As promised – “ACTION!”

Hello folks, did you see us last week on the air live?

Want to see how the best repair enter in the country (That’s us at Mission Repair) can repair an iPhone? It’s here live in our segment that aired on NBC!

Guess what? We have been invited to run 6 more of these spots over the next couple of months so stay tuned to that TV, I’ll be bringing more great live entertainment (and a few surprises) soon!

Thanks, Ryan

Another price cut. iPhone 3GS Screen Repairs = $39!

Hello again everyone and good afternoon!

We are at it again. I’ve negotiated some great prices on our 3GS glass screens, and as my previous blog post was titled “Wow. Let’s drop some prices together,” I really meant “some prices”.

Here I am, writing this blog, slashing prices, and trying to be cool for my webmaster to take a candid photo:

We are cutting $10 off of the iPhone 3GS screen repairs effective immediately. Just check out the service on our website for the iPhone 3GS Glass Repair, place your order, and we will handle the rest. From pickup and delivery to your location, 24 hour service, 1 year warranty and GOT REPAIR benefits that stick with your device forever (we are the only repair center in the WORLD that offers this!) It all adds up to the best value on the planet to remedy that cracked 3GS glass. . .

Makes you wonder why you’d ever think of going anywhere else? Over 3,000 happy customers each month and a team of individuals that are committed to making things right – Mission Repair is here for you.

BAM.

Thanks, Ryan

Cracked iPhone? That’s an understatement.

Hi again everyone, I continually talk about this and as you know we fix iPhones. Well, at least I hope you know this by now πŸ˜‰

As I was perusing our repair center today, I saw this one that really stuck out to me. There are a couple of points that I wanted to share:

Firstly, from the back, this unit looks PRISTINE! I mean truly this is one of the best looking 3GS iPhones I’ve seen come through here. Does this thing really need a repair?

Then when you flip the unit over:

All I can say is “wow”. It can be categorized as “amazingly shattered” or “unbelievably smashed” or “FUBAR” (you’re going to have to look this one up if you don’t know what it means).

iPhone 3GS Screen Repair just $49 installed!

Frankly, to us it’s really just a broken iPhone 3GS and it doesn’t matter whether is “superbly cracked” or just simply needs a new piece of glass, the price and the service are the same for this device. $49 installed. That also includes a 1 year warranty and our amazing GOT REPAIR benefits. We still receive hundreds of iPhone 3GS’s in for repair each month and you can trust Mission Repair to get you back in business.

Have a great night, Ryan

Diagnosis always FREE at Mission Repair!

Hello folks, it’s been a heck of a week here at the Mission Repair Headquarters. We’re opening up our new sales office and I even moved my personal office as well. It’s a lot like moving out of a house to be honest! I was in the same office for several years and it’s inevitable for me. . .the longer I stay in one place the more “dug in” I get.

It was a good time to “clean house” so to speak and I was able to get rid of a bunch of extra stuff that I’ll never need again. I kind of feel like if I don’t use it within 6 months, then I probably don’t need it πŸ˜‰ So I’m all settled into my new space upstairs and it feels amazing!

So I was doing my morning reading and it’s come to my attention that I need to talk about our repair services on a high level. Specifically, and simply, WE DON’T CHARGE TO DIAGNOSE YOUR DEVICE. I don’t care if you send in an iPod, iPhone, MacBook, Tablet or any other device that we currently repair. . .we will ALWAYS diagnose for free!

Why is this important?

It builds trust between you, our customers, and Mission Repair, your friend in the service industry. We don’t charge for diagnosis because we are happy to tell you what’s going on and we’re confident that you will proceed with our repairs. Why are we so confident? Because our pricing is realistic and not over-inflated. We diagnose correctly. We address your concerns and let you make the final decision on what your repair threshold is and let you remin in control of the repair.

If we charged for the diagnosis, you may feel “obligated” to complete a repair because we have you on the hook for some pre-determined amount of money.

It’s all about building trust and starting our repairs out right.

We could charge for our iDevice diagnosis, but we don’t. What happens when we spend time looking at a device, perform an evaluation and then a customer requests it to be delivered back without having a repair done? First you’ll never have a high-pressure salesperson trying to sell a repair. Secondly, we’ll lose money but this happens so infrequently it’s just part of the business.

Once again, it’s all about trust.

Being fair and keeping our technicians honest with their findings and offering our customers the best possible end solution to get that expensive device back into their hands working like new is our goal!

There it is. . .that’s why Mission Repair performs free diagnostic services. It’s a matter of principle. Why pay for it elsewhere when we’ll do it for free?

Take care, have a great day. . .Ryan

4 years in a row? We’ve got to be doing something right!

Hello all, it’s the middle of Cyber Monday. Our phones are ringing off the hook. We’ve had the lines lit up all morning and we’re actually truly just getting started. I’m in love with it and Mission Repair is rocking!

Amidst all the activity, I was informed today that we have done it again. The Mission Repair website has won the GOLD AWARD (top honors) on the independent TopTenREVIEWS website for the 4th year in a row and is recognized as the Best iPhone Repair Website on the internet! You can read the independent review here!

This is not an easy task. Just take a look at their criteria, and we’re judged on:

Website Format
Extras
Customer Service
Security
Community
Turnaround Time
Shipping Options

We made top honors in all categories! In fact we made top honors among ALL OTHER REPAIR WEBSITES on the internet. The great part about this review is that we didn’t do anything special to persuade it – we do all of these things well every day, for every customer. We can talk about ourselves all day long but it’s these kind of reviews that are our real report card. . .

As I write this blog the phones lines continue to stack up. I’m going to assist with a few calls maybe it’s you on the line now πŸ˜‰ Please hold, I’ll be right there.

Take care, Ryan