Wowsers- thanks for stopping by Mission Repair this weekend!

Hello friends-

My General Manager, Troy, sent out a newsletter blast to all of our subscribers and wham…we had a record-breaking weekend.

During our staff meeting this morning, I called out the employees that worked over the weekend to stand up and take a bow. A few of them looked exhausted πŸ˜‰

mrrecord

We had a huge number of walk in customers that came by and waited for repairs with a surprising number of new mail-in orders as well. The simple fact is that if you visited our store this weekend, you might have had to wait for a bit. I appreciate your patience, and extend my gratitude. We’re back on track today, and we’ve staffed up at our Mission Repair Express location this week to make sure that we can handle the flow!

At times, running one of these repair businesses can really mount up the stress, but thankfully I’ve got an excellent staff helping me take can of each of our customers.

Have an issue with your experience at Mission Repair or want to give someone you’ve interacted with a glowing review? Send us an email to solutions@missionrepair.com and we’ll be happy to chat.

Thanks again, I’m headed for home to make dinner soon, have a great night!

Ryan

St. Patrick’s Day…it’s not easy bein’ green.

Sound familiar?

A quote from the great – Kermit the Frog – “it’s not easy bein’ green” has been a theme over at our new location that is due to open on 4/1/14. Why is that catchy Sesame Street song “sticking” do you ask?

We added some “Mission Repair Green” tint to the front glass at Mission Repair Express and when the sun hits the window just right…well…the picture tells a lot below:

It's not easy being green.

It’s not easy being green.

So it’s a bit TOO green. Like emerald green. Everywhere! It feels like you’re swimming in a Shamrock Shake (a McDonalds treat if you didn’t know). The bottom line: Our excitement to add a little color took our “company colors” to a whole new level. We have a solution to fix this “St. Patrick’s Day” hue – so don’t worry. I promise you won’t get queasy if you stop by our new site at our grand opening!

Speaking of grand opening – it’s set for April, 1st, 2014. However we are running a bit AHEAD of schedule and you heard it here first; I am now shooting to be open starting on St. Patrick’s day 2014. A fitting day to commence the GRAND OPENING OF MISSION REPAIR EXPRESS!

So, this is aggressive for us and we’re on the right track. Flooring is going to be installed this weekend then it’s just the final touches that need to be completed. Will it be done? Will we have the luck of the Irish? Irish I was complete with project πŸ˜‰ A silly pun is all the motivation that I need!

Thanks for all of the interest and calls about our new Mission Repair Express location – the press release will hit soon for the masses to read. But you heard it here first, another reason that check in with us here on the blog.

Thanks friends,
Ryan

Walk-In iPod and Smartphone repair services are off the charts!

Hello everyone, how’s your Tuesday afternoon going?

Well I just finished going over and analyzing my monthly numbers and metrics here at Mission Repair and there was a glaring standout…our walk-in business is really rocking. In fact, there are a couple of notable numbers that I can share with you.

1. Cyber Monday (that’s the Monday after the Thanksgiving weekend) is typically our busiest day of the year. Each Cyber Monday is increasingly more busy each year and we’re looking forward to Cyber Monday 2013. However; Monday June 24th, 2013 was our second largest repair order input day in Mission Repair’s history, second only to Cyber Monday 2012. This was an unexpected increase!

2. We had the most walk-in customer repair orders June 2013 in the company history. It appears that we’re really reaching a lot of Kansas City local customers. It’s a fact that any time I visit our reception area there’s at least one customer waiting for their device to be repaired.

3. In the month of June, we had our largest number of Mission Repair Blog Reads in the company history. We are now getting more creative with the blog and you’ll see some awesome giveaways and specials that can only be found here. Let’s face it, 738,000 unique visitors can’t be wrong!

The line moves fast at Mission Repair.  Service while you wait!

The line moves fast at Mission Repair. Service while you wait!

All of this means that we can continue to drive our costs down and bring more value to our customers. We know that the issue of electronics repairs can be dicey, and there are a lot of non-desirable repair shops in the industry. Do yourself a favor and a little due diligence before you select a service center to repair that cracked iPad or Mac Laptop- you’ll find some surprising results.

In fact, I noticed that one of our biggest competitors was in today because they needed help with a repair. That’s OK, we’ll be friends and if we can help it’s good for everyone!

So what’s in it for you? Tell you what- let’s keep this walk-in flow up…I like to see the parking lot filled. Now until Sunday at 5:00pm when we close, stop on by our service center in Olathe, Kansas and we’ll give you a 15% discount on your next repair if you mention this blog. Just say “Please give me the blog discount” and Katie, Mathias, Jenny, Krys, Tayler, Leon or any other employee that you encounter will be happy to accommodate. Remember that this discount is only valid July 3rd, July 5th, July 6th, and July 7th, 2013. Tell them that I sent you directly πŸ˜‰

Ok, I’m going to finish up for the day. I can’t believe that the 4th of July will be here soon. I’ll be back tomorrow with a fantastic 4th of July special that you’d expect from a guy that likes to keep things fresh…that’s me!

Take care, Ryan

iPad glass repair special blowout. Want to see something that will shock you?

Hello folks,

We are in the middle of a serious “price slashing” at Mission Repair. We just procured a huge quantity of iPad glass for the Original iPad, the iPad 2, the New iPad (iPad 3) and the iPad with Retina display…and we’re passing the savings onto you.

For example, we are now repairing the original iPad with cracked glass (FULL SERVICE!) for just $129 installed! That parts, labor, warranty and the Mission Repair TRIPLE CHECK guarantee.

This is the LOWEST price on the Internet. Just so you know, some of our competition will see this price drop and then try to match us – but it’s just not that easy when it comes to duplicating the value that each customer receives from Mission Repair. We know that price plays a big role in the decision making process when choosing a repair center, but when you use Mission Repair, you’ll also get (at no additional charge):

  • 24 hour turnaround. However in most cases, it’ll be repaired and shipped back the same day it’s received.
  • 1 year manufacturers warranty on the part and labor.
  • Our exclusive GOT REPAIR benefit, that means if you ever crack or damage your glass again, just call us and we will fix it again under our amazing program!
  • FREE shipping back to your doorstep. This isn’t just “toss it in the mail” shipping either. It’s FedEx shipping that insured and will also require a signature upon arrival so your repaired device isn’t going to get lost or stolen!
  • Triple check Quality Control. Your device will be pre-tested before repair, repaired and tested, then tested for Quality Assurance before being sent back to you. That’s our TRIPLE CHECK guarantee that it’ll be sent out repaired and repaired correctly!
  • Don’t forget that Mission Repair has been awarded the Top Ten Reviews GOLD AWARD and AWARD for EXCELLENCE as the best iPhone repair website on the Internet. We are in the business of repair and we are here to take care of our customers. We are excited about this deal and happy to bring you the best pricing and value for your money on the Internet. It brings a smile to my face, and that’s a good thing. I want to bring a smile to yours as well πŸ˜‰

    Also, if you’d like us to send you a box to pickup your iPad, that’s not a problem! Check out a quick movie about our packaging here:

    Have a great Thursday afternoon everyone. Let us know if you have any questions – customer service representatives are standing by! 866-638-8402.

    Ryan

    Snowmageddon part 2, but we are open!

    Hello everyone, it’s been an incredible 7 days with our winter’s worth of snow packing into 2 large storms.

    Last week, winter storm “Q” really unleashed a pile of snow on the Kansas City and Midwest area that crippled us for a day. Then last night, winter storm “Rocky” was predicted to drop another 15″ of snow, but frankly, it was a huge letdown in that case. In fact, we are open today and rolling out repairs so our customers can get back in business as soon as possible! In fact, we’ve already received walk-in customers today, so it’s been a busy morning at Mission Repair so far!

    However, Fedex has warned us that we will not have a normal pickup that afternoon, but we can still drop off packages to the station. . .which we will do. Risky you might ask? Not when I’m going to drive the Mission Repair M35a2 full of packages to the FedEx hub!

    With a license plate "NVRSTUK" we will make it to drop off those packages!

    With a license plate “NVRSTUK” we will make it to drop off those packages!

    OK, so taking the Deuce out was for just a little bit of fun πŸ˜‰

    We are unleashing our own storm here at Mission Repair and adding a ton of new services as we speak. We will back at the blogging here today, and watch the presswire for other announcements. Stay tuned, and stay warm!

    Take care, Ryan