Now that’s what a cracked iPad looks like.

Good morning,

Every now and again I’ll snap a picture of a device that we receive for repair and share it here on the blog.  Some are normal “cracks” and bends; others are smashed up pretty good.  For some reason, my blog readers love looking at smashed units…so Carl at my Mission, Kansas store sent this picture to me last night:

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Now that’s what a cracked iPad is supposed to look like, right?

I often wonder how these things happen…obviously this unit was dropped…but the exact story gets lost in the repair sometimes.  This unit appears to have been “dragged” along the concrete, like it fell off the roof of a car or slid down the driveway.  Most of the time, it doesn’t matter to us “how” it happened, but knowing sometimes satisfies the curiosity!

Have a cracked iPad Screen?  No problem.  We will take care of that repair for you, just drive on down to one of our locations (no appointment necessary) or give us a call and we’ll send FedEx to pick it up from your location anywhere in the USA.  Yes, even where you live, wherever that may be.

844-459-0105.  Ryan

Of course, we service every state in the USA!

Hello friends, I’m back to get a few blogs done. I’ve been fairly quiet the last 5 days due to some personal issues, but rest assured I’ve been right here with you in spirit.

This will be news for some of you but not others…in case you didn’t know, we service every address in the USA. That’s right, just because you’re in Portland, Oregon or Miami, Florida; it doesn’t mean that you shouldn’t be able to receive the Awarded Services of Mission Repair. We take mail-ins from every state, every day!

Don't send your iPhone to us in an envelope like this!  You're just looking for trouble here and we won't be able to help.

Don’t send your iPhone to us in an envelope like this! You’re just looking for trouble here and we won’t be able to help.

I want to reiterate some pertinent information that might help you when you send your device in to us; You’ll receive these instructions when you check out with us in an email, but let’s discuss a few items that causes us problems from time to time.

Please DO NOT include accessories such as A/C adapters, cases or earphones (unless you’d like us to test these items for you).

Take your time when packing up your device! The last thing that you’ll want to do is incur additional damage on the way to our Mission Repair facility. Here are a few helpful tips that will make your shipment go smoothly and hassle free. 1. Use a big enough box. We recommend that you have at least 2 inches of padding space around the entire device. If the box is the same size as your item, it will likely incur damage in transit!

2. DO NOT SEND your item in an envelope as there is not enough protection for the unit! Use appropriate padding! Bubble wrap, foam, or even crumpled newspaper will suffice. Wrap the device neatly and securely.

3. Insure your package for the incoming shipment. If you used our email label service please note that there is a maximum of $100 of insurance to cover this shipment. You may choose to send your device in on your own in the event you want more insurance for your device.

4. Seal the package! Don’t forget to tape the box closed.

5. Address the box – We have a designated repair department location for you.

Address your package to:

Mission Repair, Inc.
(ATTN: YOUR ORDER NUMBER)
9214 Marshall Drive
Lenexa, KS 66215

6. Finally, ship your item to us using a reliable carrier (i.e. FedEx, UPS or USPS) You should also insure your package for it’s replacement value, and use a service that you can track so you can view it’s progress into our facility. Mission Repair takes NO responsibility for the arrival of your unit under these conditions. If there is a service failure of any type on it’s way to us, you will need to contact the carrier and file the appropriate claims and/or grievances however we will help out in any way we can. We can help if you use our email label service, but remember that there is only a maximum of $100 insurance even if the device is lost in transit!

Interested in changing your shipping options after you placed your order? Give us a call and we will certainly help you out!

Thanks for your readership. I have a lot more coming!

Ryan

Back to School sale- 10% off all repairs!

Hello everyone –

It’s been 2 days and my son Casey came to me last night and said “Whew, I’m tired. I’m not used to getting up and thinking all day at school”. Yeah, those summer breaks are pretty nice aren’t they bud? He’s adapting but he’s also a senior in High School and “real” life is about to hit him hard. I hope “senioritis” doesn’t set in too early in the year for him!

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We are really rocking around the Mission Repair Service Center right now – the back to school season is always a mad scramble to get repairs in and out and back into customer’s hands in time for the first bell to ring. We are ahead of the curve and knocking out repairs like crazy! iPads are being repaired in record numbers and like magic are returning to their rightful owners fast.

Right now through Friday, 8/22/14 at midnight, enter coupon code “SENIOR” to receive a 10% discount off your next repair order. You can enter it online or show a copy of this blog post when you visit one of our locations for service. Please remember that only one coupon per order will apply, but right now this is an easy way for you to save some bucks at Mission Repair. Technicians are standing by.

Talk to you soon, Ryan

August Special of the Month! They are selling like wildfire…

Hello friends,

We are ordering parts as fast as we can – my technicians are standing by! The August 2014 Deal of the Month is for the iPad with Retina Glass Screen Repair– and it’s just $109 installed (and this includes our “Got Repair” Service Benefit for FREE if you ever break your screen again!) and we are currently performing these repairs with a SAME DAY turnaround. Now, we do offer a 24 hour turnaround but my technicians have promised me that they are trying to stay ahead of the curve. Awesome!

From cracked to not cracked in a blink of an eye.

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So remember that if the screen on your iPad (4th Generation) has cracked glass or if the touch function of the digitizer is not working as it used to- this is the best price to date on this very popular service. iPad with Retina Screen Glass Repair Service…now only $109 installed. Have your repaired today! Or mail it in and we will turn it around in record time.

Take care, Ryan

July is just about half way over. . .

Hi friends, that also means that our Deal of the Month is about half way over as well!

Screen Shot 2014-07-15 at 3.10.00 PM

After July, our pricing will return to normal on the ever popular iPad Mini Screen Repair. It’s unfortunate that there are so many of these in the market that have broken since their release- too bad the speculated “sapphire” screens – that have been rumored to be installed on the New iPhone 6 – wasn’t already invented and installed on the iPad Mini.

Nevertheless, we are here and ready to help you take care of that iPad Mini with shattered glass…this month on Special with no coupon code necessary.

iPad Mini Screen Repairs at Mission Repair…the time is NOW!

Take care, Ryan

P.S. More on the iPhone Sapphire Screens soon.

Wowsers- thanks for stopping by Mission Repair this weekend!

Hello friends-

My General Manager, Troy, sent out a newsletter blast to all of our subscribers and wham…we had a record-breaking weekend.

During our staff meeting this morning, I called out the employees that worked over the weekend to stand up and take a bow. A few of them looked exhausted 😉

mrrecord

We had a huge number of walk in customers that came by and waited for repairs with a surprising number of new mail-in orders as well. The simple fact is that if you visited our store this weekend, you might have had to wait for a bit. I appreciate your patience, and extend my gratitude. We’re back on track today, and we’ve staffed up at our Mission Repair Express location this week to make sure that we can handle the flow!

At times, running one of these repair businesses can really mount up the stress, but thankfully I’ve got an excellent staff helping me take can of each of our customers.

Have an issue with your experience at Mission Repair or want to give someone you’ve interacted with a glowing review? Send us an email to solutions@missionrepair.com and we’ll be happy to chat.

Thanks again, I’m headed for home to make dinner soon, have a great night!

Ryan

St. Patrick’s Day…it’s not easy bein’ green.

Sound familiar?

A quote from the great – Kermit the Frog – “it’s not easy bein’ green” has been a theme over at our new location that is due to open on 4/1/14. Why is that catchy Sesame Street song “sticking” do you ask?

We added some “Mission Repair Green” tint to the front glass at Mission Repair Express and when the sun hits the window just right…well…the picture tells a lot below:

It's not easy being green.

It’s not easy being green.

So it’s a bit TOO green. Like emerald green. Everywhere! It feels like you’re swimming in a Shamrock Shake (a McDonalds treat if you didn’t know). The bottom line: Our excitement to add a little color took our “company colors” to a whole new level. We have a solution to fix this “St. Patrick’s Day” hue – so don’t worry. I promise you won’t get queasy if you stop by our new site at our grand opening!

Speaking of grand opening – it’s set for April, 1st, 2014. However we are running a bit AHEAD of schedule and you heard it here first; I am now shooting to be open starting on St. Patrick’s day 2014. A fitting day to commence the GRAND OPENING OF MISSION REPAIR EXPRESS!

So, this is aggressive for us and we’re on the right track. Flooring is going to be installed this weekend then it’s just the final touches that need to be completed. Will it be done? Will we have the luck of the Irish? Irish I was complete with project 😉 A silly pun is all the motivation that I need!

Thanks for all of the interest and calls about our new Mission Repair Express location – the press release will hit soon for the masses to read. But you heard it here first, another reason that check in with us here on the blog.

Thanks friends,
Ryan