Apple 1:1 School Repair Program at Mission Repair

Hello there friends,

We’ve got a lot to talk about as we have made some simple changes in our Apple One to One School Repair program – if you didn’t already know, we offer repairs to schools around the country to assist in their efforts to maintain student devices.

Not only is this something that we have been doing for over 8 years (even before the One to One Program was released) and we’re happy to report that we are providing services for even some “Apple-Distinguished Schools” as time has progressed.

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Why?  It’s a matter of economics.  There are scenarios that Mission Repair is a far better fit for some school districts than AppleCare.  Apple has done a good job of selling units and service programs, but they don’t do something that Mission Repair does, and that’s offer a better price on a service for a unit that has already been repaired once before.

It’s called our Got Repair program, and it’s the shining light that schools are looking for.

The best part about it is that even if you use our services as an “end user”, you get the Got Repair benefit automatically on our screen repairs.  Just check it out on our site, and you may know why Mission Repair stands above the rest.

Take care, Ryan

Nationwide Repairs a Reality!

Hello there blog readers!

For most of you, it’s already common knowledge that we offer repair services to the entire USA, but lets review our mail-in procedures so we can all avoid a few simple unnecessary mistakes that can ruin the process for everyone.

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Sending in an iPhone?  This box is too big!

1.  You can use our “email label service” that will allow you to print out an address label on a normal sheet of printer paper from your home or office, which you can tape to the outside of your package for shipment INTO Mission Repair!  Of course you can always send your device into us using your own shipping service, but our email label service is easy!

2.  Speaking of packaging, we have a few simple rules that everyone should follow.  Do not send your device into us in an envelope!  Envelopes do not provide enough protection for sensitive electronic devices but if you do use an envelope, you should expect that additional damage will be incurred on the way into Mission Repair, or even loss of the device entirely.  If we receive an empty envelope, there’s not much we can do to help to recover your device.

Use about 2” of padding to protect your device on the way into us and use a box that will be a good size for the device plus the padding.  FedEx, UPS and USPS offer FREE BOXES to those that use the corresponding services.  Remember, if you’re deciding to have that expensive iPhone or iPad repaired, you’re going to want to treat it with respect even if it has a cracked screen.  Once we get it, we’ll take care of that!

3.  If you’re not using our “email label service”, you should insure your package for it’s replacement value.  Remember that even if you insure an iPhone for $1000 and if it’s lost or damaged in shipping, you will only receive the current market value of the device itself – apps, software or “extras” will hold no value; and only if it’s packaged correctly.  So it’s a good idea to do a simple eBay search on your device to see what a current market value would be, then insure your package for that amount.

For more tips and advice on shipping, you can view our shipping instructions on our website here that have been available for 8 years.  The bottom line is that if you follow some simple and easy instructions, your device will be moved from your location, into Mission Repair, and back to you in perfect shape.

Have a great morning, Ryan

iPad Screen Repair – watch out for hidden fees!

Hello friends,

We have a full line of iPad screen repairs- and thank you for your patience while waiting for iPad Air 2 Screen repairs, they are coming soon!

The bulk of our iPad repairs are glass replacements for the iPad 2; and there are times it seems that we’re just never going to get through them all! There are a lot of these units out in the market, and with our Got Repair program, we get repeat units in on a daily basis.

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There are a lot of other repair companies out there that charge an extra fee for these repairs over their stated repair fee; and it’s to “modify” the back case in order to get a new glass panel to sit flush in the unit once repaired.

The back cases on the full-size iPads are made of aluminum…pretty “thin” aluminum, that will bend if dropped in just the right way. Once the back case bends, it can “fold” into the glass, causing it to crack. Once a technician removes and then lays a new piece of glass into the frame, it may not sit correctly because the back case is “folded” into the area that they glass would sit.

The back case needs to be modified in order for the glass to sit properly.

Mission Repair does not charge for this “rework” to the aluminum back panel. In some cases it’s just a matter of “massaging” the corner of the iPad a bit; in other cases a tiny bit of grinding may be involved. But in all cases when a corner is dented it needs to be reworked before the glass can be put in. It’s a matter of physics.

Our customers have the advantage of always replacing the back case with a brand new one if they so choose; but a small modification to the dented corner of their cracked iPad is typically not an issue. So we’ll do it…and do it for free. Check on this issue with your service provider if you plan on using a repair center other than Mission Repair. It’s good to know what you’re getting into ahead of time!

Thanks, I’ll take to you again soon, Ryan

August Special of the Month! They are selling like wildfire…

Hello friends,

We are ordering parts as fast as we can – my technicians are standing by! The August 2014 Deal of the Month is for the iPad with Retina Glass Screen Repair– and it’s just $109 installed (and this includes our “Got Repair” Service Benefit for FREE if you ever break your screen again!) and we are currently performing these repairs with a SAME DAY turnaround. Now, we do offer a 24 hour turnaround but my technicians have promised me that they are trying to stay ahead of the curve. Awesome!

From cracked to not cracked in a blink of an eye.

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So remember that if the screen on your iPad (4th Generation) has cracked glass or if the touch function of the digitizer is not working as it used to- this is the best price to date on this very popular service. iPad with Retina Screen Glass Repair Service…now only $109 installed. Have your repaired today! Or mail it in and we will turn it around in record time.

Take care, Ryan

Apple one-to-one. Coming to a school near you.

Hello friends,

It’s been a busy week here at Mission Repair, and I’ve been working with several schools to offer Apple MacBook Air and iPad repair services. Did you know that we work heavily with school districts around the country?

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On Tuesday, I visited El Dorado High School near Wichita, Kansas and they really have it going on. They stated that since issuing MacBook Air computers to each of their student, the graduation rate skyrocketed and the student involvement has been incredible. While listening to all of the creative possibilities that come from a school filled with Macs I pondered how my world might have been different in High School if I had such an opportunity.

I then took a tour of the El Dorado Middle School and each of their 6th through 8th graders are issued an iPad Mini. They use them daily in their classrooms to learn, study, take notes and take tests. They even take their state assessment tests on their iPads- it’s extremely interesting. They have charging stations and even a full time tech support staff on location. They offset these costs by NOT having to buy physical copies of textbooks for each student; of course the students have their text books on their iPads.

The school district is very proud of their achievements and status being featured as Apple-Centric and cutting edge. The student involvement and teacher interaction (I was able to sit through a class and watch the technology in action) by using the Apple TV in conjunction with the teacher used MacBook Air was seamless.

In a nutshell, I was completely impressed and in awe of the improved statistics regarding the “before” and “after” effects of adding technology to the education process. I knew that I’ve always liked Apple products, but even after my visit this week I have a new found respect for where Steve Jobs took his company.

We are also doing our part to help this education process and the Apple One to One school programs as well. Mission Repair is a proud vendor and repair center to many Apple One to One schools in the country and have been offering repairs and services to Education IT directors for years. We accept school Purchase Orders for our services and meet or exceed the demands of the schools in terms of turn around and price on maintenance. Do you know someone that might be in need of our services? Pass out information along and we’ll take care of them.

Have a great day, Ryan

Cracked iPad Screen? Need A Discount ?

Hello M:R Nation –

Have you recently had the unfortunate experience of cracking the glass on your iPad? I completely feel your pain x 3! If you read this blog on a regular basis, you should be privy to the fact that my son has cracked the glass on our family iPad 2, three times over. Ok, so one of those occasions may have been my wife, but I still can’t get an accurate story!

You understand that the thing needs to be repaired. Not only for the sake of using it, but for safety reasons as well. The glass on iPads are sharp and are not fused to the LCD like smartphones and other tablets, making it much easier for the glass to fall out and injure. However, you are also willing to wait on a good deal to come around!

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I totally get it and am of the same school of thought!

It took me a good while to finally get going and fix our iPad and I’m surrounded by technicians on a daily basis that could fix me up in a matter of minutes. Just put some clear tape over it until Mission Repair runs another special. Why pay full price if you can wait a day and possibly get a discount? But sometimes that day turns into weeks and months or years!

How about we put an and to the waiting and get started on your repair today? To help this process along, I am going to offer a special blog reader only discount! If you email coupons@missionrepair.com, we will send you a 15% coupon code that you can use towards getting that iPad repaired! What better time to finally have your beloved iPad repaired than now?

This coupon is good for every model of iPad repair and for any service actually! So if you don’t have a broken price of glass, but do have an LCD issue, this coupon is for you as well! This coupon code will expire on 1/31/14 and can only be used once per order. So act fast and email us!

Cheers, Troy

So, You Received An iPad For Christmas?

Hello M:R Nation and New iPad Owners –

Congratulations on your brand new iPad! Whether this is your very first iPad or a replacement for an older model, you are ecstatic about the technology in your hands! This is a very understandable emotion to have!

Now, what happens if that technology accidentally slips out of your hands? As in, you drop it and damage your brand new gift! This is obviously not something you would like to think about at the moment, but it is an unfortunate reality of iPad ownership :-(. While there are many thoughts on how to prevent damaging your brand new iPad and many folks will go the whole life of their iPad ownership without said damage, I find that more often than not, if you have an iPad in your hands… it will be damaged at some point.

Cracked iPad Glass

My personal experience!

Now, that last statement I made could just be a product of my environment or maybe even my personal experience (3 damaged iPads later) but I think it’s important that you know what can and might just happen to your awesome new gift!

Ok, I think I have drilled the point long enough…but now what? Well, this is where Mission Repair comes in! We have worked for years perfecting the art of iPad Repair and we are well equipped to handle any iPad issue, BIG or small! We are your ally in this war against gravity and while we don’t offer much in the way of a gravity defying case, we are here to clean up the mess and make it right after the battle!

Enough of the analogies? Fair enough, let me give you some actual useful information that I think will be very important to any iPad user moving forward and please feel free to hand this out to your friends.

For starters, here is a direct link to our iPad Repair services: iPad Repair! Next, our contact information. Click here: Mission Repair and save us to your computer, smartphone or even iPad! It will be very useful to have this information close if you do happen to have an unfortunate spill! Lastly, let me give you peace of mind… We understand how nerve wrecking it can be to send your iPad out for repair and can assure you of this, we will treat your iPad as if it was our own. From start to finish, we will handle it with care and let only highly trained technicians complete repairs on your device. No, it will not be me repairing your iPad :-)!

If you have any further questions, please contact me directly at troy@missionrepair.com!

Cheers, Troy