Hello there blog readers!
For most of you, it’s already common knowledge that we offer repair services to the entire USA, but lets review our mail-in procedures so we can all avoid a few simple unnecessary mistakes that can ruin the process for everyone.
1. You can use our “email label service” that will allow you to print out an address label on a normal sheet of printer paper from your home or office, which you can tape to the outside of your package for shipment INTO Mission Repair! Of course you can always send your device into us using your own shipping service, but our email label service is easy!
2. Speaking of packaging, we have a few simple rules that everyone should follow. Do not send your device into us in an envelope! Envelopes do not provide enough protection for sensitive electronic devices but if you do use an envelope, you should expect that additional damage will be incurred on the way into Mission Repair, or even loss of the device entirely. If we receive an empty envelope, there’s not much we can do to help to recover your device.
Use about 2” of padding to protect your device on the way into us and use a box that will be a good size for the device plus the padding. FedEx, UPS and USPS offer FREE BOXES to those that use the corresponding services. Remember, if you’re deciding to have that expensive iPhone or iPad repaired, you’re going to want to treat it with respect even if it has a cracked screen. Once we get it, we’ll take care of that!
3. If you’re not using our “email label service”, you should insure your package for it’s replacement value. Remember that even if you insure an iPhone for $1000 and if it’s lost or damaged in shipping, you will only receive the current market value of the device itself – apps, software or “extras” will hold no value; and only if it’s packaged correctly. So it’s a good idea to do a simple eBay search on your device to see what a current market value would be, then insure your package for that amount.
For more tips and advice on shipping, you can view our shipping instructions on our website here that have been available for 8 years. The bottom line is that if you follow some simple and easy instructions, your device will be moved from your location, into Mission Repair, and back to you in perfect shape.
Have a great morning, Ryan
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