Hello everyone, here’s a pic of Kim (in sales) entering our Service Lab:
Notice that she’s holding a key card with a smile? We just had our new security system installed and there’s a reason that I’m blogging about it.
I want all of my customers to know that when you use Mission Repair, we are doing everything we can to make sure that your device (and data) are safe. We have a very secure building with night-vision cameras, state of the art security system, time lock solid-core security doors, a key-card entry system (with a sensor on every door – except for the bathrooms!) and even a locked secure cage that keeps your device secure in the event that it needs to spend the night at our service lab. I’ve also got a few other goodies installed that keep me comfortable when we’re away, I’ll keep these surprises to myself 😉 We can even track the movements of our employees within the business to see who is where at all times. Is it “Big Brother Watching”? No. It’s the smart thing to do and it keeps us all accountable!
Why do we do all of this? It’s for peace of mind. We’ve never had to deal with a burglary or break in at our repair center (KNOCK ON WOOD!) and our customers like knowing that we’re not just some fancy website without the operations to back up our business. Keeping our customer units safe and secure is a top priority while we have possession, period.
Hello again folks, our newest commercial has launched and is rolling- we’re hearing all day today “I saw your commercial, I have a broken (FILL IN YOUR BROKEN IDEVICE HERE) and I need it fixed!”
In this commercial, our “BUSY BUSINESSMAN” is trying to get in a quick workout during his lunch hour – while still trying to send emails and chat with a co-worker. Of course, he gets a little ahead of himself and gets caught up in his “deal” – the cute girl working out next to him is too much for him to handle.
Hello folks, good afternoon! We’re kind of excited about a new part that we received last week, but I have yet to talk about it. We now have the ability to replace the “gasket” around the glass screen on the iPad 2. Why is this important?
Well, the gasket (we also call it the bezel) it most likely going to incur some damage when you drop your iPad, and when you send the iPad into repair to us, of course we can replace the glass but you also want to know that we can replace that damage seal between the glass and the back housing. This would be a worth while service for anyone that wants the iPad to look BRAND NEW again. I mean in most cases it’s not absolutely necessary to have the gasket replaced for the unit to function, but heck why have a brand new iPad screen installed and leave the gasket broken, dented, or even missing. . .it’s your choice, but at least you have a choice when it comes to your expensive device!
Like I said, it’s not a mainstream repair, but it’s more proof that we’re doing our best to keep the necessary parts in stock and for those customers that are picky about their device. We can restore them back to factory specs! It’s the Mission Repair way, and it’s the Intelligent Choice.
When the manufacturer declines your warranty coverage, they are not only declining your repair request, but they are also deeming the entire unit “out of warranty”. Even if you paid for extended coverage!
We know this first hand. We just had a customer have their iPad 2 screen repaired – a very typical repair for us – because Apple declined the service when the customer sent it in under his AppleCare warranty. Specifically the customer was told:
“Your IPAD 2 has been inspected by Apple technicians, who have determined that the cost of repairing it exceeds the cost of replacing it with a new product. As such, Apple is unable to service your product as you had requested and is returning it to you unrepaired. You should expect to receive it within two business days along with a letter that gives details of this assessment.”
Well, I am here to tell you that it costs $209 to have an iPad 2 screen repaired at Mission Repair. And it was done in 24 hours. And it has a 1 year warranty against defects. And it was delivered back to the customer with GOT REPAIR benefits automatically included with the repair. . .which means if it’s ever broken again (ANYTIME IN THE FUTURE) then the customer never pays full price again. Simply amazing.
Remember MISSION REPAIR. We will be here for you when the manufacturer won’t. We’re not in the business of selling you or upgrading you to a new product. We’re in the business of keeping your current investment running, working, and giving you the performance that you expect. Go Apple!
Hello all, good morning! We are continuing with our full-service iPad 2 repairs and we’re in the middle of making the magic happen on our websites.
We are doing our best to be reasonable with our pricing and most certainly continuing to offer the best service available on the internet. We already taking in an overwhelming number of iPad 2 glass repairs – and doing so with overwhelming success.
Now that we’ve added most of the services that we know our customers will want, we’re ready to fulfill these repair requests because we have the parts in stock.