Another new expansion at Mission Repair.

Hello again,

Just a quick update on the expansion at our Mission Repair location in Lenexa. We just added a new shipping and receiving space that is sure to streamline our process immediately.

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Here’s Lennie after a long hard day at work getting some of the counters installed, I think he must have put in 16 hours of “construction” work on Saturday into the late evening hours. Good job Lennie.

I can’t wait to see this new space when it’s completed. We do have shipping and receiving capability at our location in Mission, Kansas but it’s already cramped in there so I can only imagine how jealous Derrick will be when he sees this. It looks like there’s just a little more tile work to do and some trim work, then this area is ready to house 4 employees. Wonderful.

Speaking of shipping and receiving…did you see my last post about shipping devices into us? Let me remind you that even though we have less than a .1% shipping damage rate, some packages do get damaged or lost in shipping. It doesn’t matter if you use FedEx, UPS or the Post Office, they all do it. Start your repair off right by making sure that you package your device correctly (in a box, not an envelope!) per our online shipping instructions here. It will make life a whole lot easier for you. If you’re local to us and want to stop on by, you don’t need a tape gun for that!

Take care, Ryan

Scary savings tomorrow!

Halloween is tomorrow! Don’t forget to stop by and save on your repair.

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Tomorrow you can receive 15% off your order when you visit one of our locations just for wearing a costume! We hope to see a lot of customers dressed up and we are excited to celebrate Halloween with you all!

If your costume is creative and we’re impressed – we may ask you a for a picture to publish on our blog to be read by millions. Interested in stopping by Saturday? We will be handing out candy to the little ones (a safe way to trick or treat!) and giving an awesome 15% discount to anyone that is dressed in a costume. Come on by!

15% off for walk-ins on Saturday 10/31/15 from 10am – 5pm, no coupon needed, but a costume is required!

Have a Happy Halloween!

(Offer cannot be combined with any other coupon or specials, including Got Repair orders. Valid on NEW orders only, 10/31/15 10:00am – 5:00pm.)

Questions? Give us a call before you come in!

Ryan

Sometimes I do what I gotta do.

Hello there!

It’s been a busy month here at Mission Repair with the opening of our newest location in Colorado, that seems to have put some “extra” pressure on the team. It’s OK, I’ve just had to do a few extra items myself to help with the production, and recently I had to pull out my skills on repairing a 2014 iMac.

I got it done. No biggie, but it did take me a little bit to get the new solid state drive installed, reassembled, and booting correctly. This customer opted for an amazing Crucial 960GB solid state drive, so it was actually kind of fun installing it.

The issue came down to time…it took a while so I had to run it up to FedEx after hours to make sure it shipped on time!

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As I was running it into the FedEx office since I missed our normal pickup time, Lennie snapped this wonderful picture of me as I was not expecting it. I made it in the front door just in time, FedEx delivered the computer just as I would have expected and the customer is thrilled.

The moral of the story is that it’s hard to show how far we go to service our customers. This could have be an easy “hey this is taking longer than expected, so I can finish and ship it tomorrow” situation; but as the owner I find myself wanting to make sure that each customer is treated with respect and given the best service.

We here at Mission Repair as all on the same page. While we don’t always do everything perfectly, we always try to make each situation right. Have any questions? Give us a call 913-948-6992.

Thanks, Ryan