Water damaged iPad 4. It can be a tricky situation.

Hi there again;

We get this all the time.  Customers report “possibly water damaged” and sends a device into us like an iPad.  The liquid damaged units can be a little tricky; there are times that we get a device in like the iPad (shown below), and we need to fix one thing just to see if everything else works…and sometimes there are multiple items that need attention and it’s hard to spot everything right out of the chute!

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I know it may be a little tough to tell, but this is the inside of an iPad 4 that has been “dunked” in some sort of liquid.  Since it’s pretty much absent of smell, I would assume that it was just water.  “Liquid” is a bit subjective!

 

So here’s how we approach liquid damaged units: firstly, we need to attack the visual references we have.  For instance, this unit had corrosion on the dock connector.  It’s obvious that that charging port will need to be replaced, so we start there.  We will call you with this report, and see if you’re interested in moving forward.  We don’t charge you anything for any repairs at this point either…because units with liquid damage can be difficult to fully diagnose and fully understand until we get some life out of them.

Once our customer approved us to get started, we happened to notice that this unit had a lot of corrosion upon further disassembly.  This means that not only would it need a new dock connector assembly, it will also need a logic board repair.  See those “stains” in the picture on the shielding?  That’s the liquid residue on those parts and it all needs to be cleaned.  Not an issue, Mission Repair has the capability to get down to component level on these boards and solve the problems!

The one thing that I should comment on: Expectations between Mission Repair and our customer.  Liquid damaged units are not “cookie cutter” repairs.  They sometimes take a long time to diagnose and maybe even longer to repair.  They are all different (obviously depending on the varying degree of liquid that they were subjected to) and when we tackle these units we always work in the best interest of the customer at all times.  Please be patient and understand that you’re in control of the repair at all times, but know that we have repaired THOUSANDS of water damaged iPad, iPods and everything in between.  We are here for you!

Have a great afternoon, Ryan

What does liquid damage look like in a computer?

Hello there!

It’s just about daily we get a laptop in with liquid damage…where the customer knows (or admits) what happened to the unit and why it needs repair. Many times our customer doesn’t know why their computer has failed; maybe a child spilled a glass of water, or something spilled in their book bag with the computer in it, or even extreme humidity can cause “liquid damage” issues. If we open a laptop and it looks like there’s a venti caramel latte in there it’s obvious. But some times the liquid spill is so small, it takes a while to figure it out.

Don’t get me wrong, the smaller the better. Less water in a computer is easier to repair than more water in a computer!

Here’s an example. This unit’s keyboard wouldn’t work:

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Upon close inspection, look at all of the gold pins that run up and down against the white plastic body of the connector. See how some of them a not gold? They are corroding, causing the electrical connection between the cable and connector to fail. In turn, causing the keyboard to fail.

When any wire or cable product is exposed to water, any metallic component (such as the conductor, metallic shield, or armor) is subject to corrosion that can damage the component itself and/or cause termination failures. If water remains in printed circuit boards or low voltage cables, it could accelerate insulation deterioration, causing premature failure. Wire and cable listed for only dry locations may become a shock hazard when energized after being exposed to water, such as in a computer, tablet or iPhone.

Any recommendations for repairing liquid damage devices are based on the assumption that the water (or other liquid) contains no high concentrations of chemicals, oils, etc. If it is suspected that the water has unusual contaminants, such as may be found in gasoline or even acidic orange juice for example, it may make replacing parts a necessity rather than repair.

We will try our best to repair liquid damaged units when you need them; this process is not easy, nor is it fast. But it can be done. A good piece of advice: don’t turn on your device within 48 hours of liquid exposure. And certainly DO NOT PLUG IT INTO THE WALL. Get it into us to we can evaluate the issue and correct it if possible.

Give us a call if you have any questions.

Take care, Ryan