To insure or not to insure…

I’ve always been the goto geek in my family and to my non-tech friends. The questions of what to buy, when to upgrade, how to fix this or that. Those are all easy questions to answer and I can always suggest a pretty solid reason as to why or why not. However, when it comes to insurance, it’s a challenging dilemma, as I personally have never needed it (knock on wood) for any of my devices, such as my iPhone or iPad.

So it’s not that I can give you a definitive answer here, but I’ll offer my point of view as a repair shop owner and with as little bias as possible. If you are someone who is prone to break your device more than once a year… then yes, insurance is probably worth investing in. If you are more like me, and have yet to break one, even though a few drops… then it would seem insurance is a waste of money.

So until this is a reality…

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The real judgment here is understanding the true cost of the device you’re insuring and the true cost of the insurance. While you may think your iPhone 6 is worth $199 because that is what you paid, you’re in for a nasty wake up call when you try to buy a new one outright. The base 16 gig model will run you nearly $600. The repair for an iPhone 6 is currently $159 here at Mission Repair. You might pay $7-$10 per month for insurance and have a $50 deductible which is roughly $84 to $120 in premiums over the course of a year. Plus, $50 each time you break your phone. The worst part is the fact that you may never use the insurance, and over the years, forget you’ve been paying that monthly premium, especially if it’s autimatically paid on a credit card. Let’s just say that adds up to a lot of money over time… and you would still be required to pay a $50 deductible upon repair.

 

The bottom line is, insurance companies don’t build new office buildings because everyone is using the insurance. They make their money on the premiums that people are paying in over time and consumers not using the policy.  Sort of like casinos, they don’t build billion dollar resorts because the customer is winning more than the house! I would suggest buying a piggy bank, put in $10 per month and if the screen on your phone shatters… well time to crack open the piggy bank and come see us at Mission Repair!

Lastly, take a look at the fine print on your policy to see what is really covered and what is not. Water damage? Dropping your phone? Most likely neither of those are covered with a traditional cellular provider (AT&T, Verizon, Tmobile) insurance plan. That’s “extra” or you need to find a specialty insurance carrier that covers those specific types of damage.

I know that last part is a bit bias… buy hey, I need to earn my $10 to put in my piggy bank!

Have a great day!

Jeff

 

 

iPhone cement magnet.

I was in the front lobby today talking with one of our customers and she said “I think my iPhone is a cement magnet“. This was her 3rd trip into Mission Repair on the same phone to have the screen repaired.

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Please remember that these phones have GLASS screens, and I know that this customer is fully aware of the problems of dropping her iPhone…but other customers don’t really think about it until it’s too late.

We all make mistakes; but this customer keeps coming back to Mission Repair because of our exclusive “Got Repair” benefits that come with each and every repair. This means that if you have your iPhone fixed with us, and if you ever drop and break it again, you’ll never pay full price again. We are the only repair business in the industry to offer this, not even Apple themselves will touch this benefit program.

Some customers ask “what’s the catch?” There is none. It’s just something that we do at Mission Repair that continually sets us apart from the rest of the market. Want to learn more about our “Got Repair” program for screens? Click here!

And try not to drop your phone if you can help it 😉

Take care, Ryan

But what happens if I break my phone the second time?

Good morning friends,

We get repeat customers every day. This is just a fact of the business, and if you drop your phone and crack the screen once, it’s a drag. But let’s say you have it repaired and then drop it again; you might just be plain mad!!

That’s why I came up with a program that’s exclusive to Mission Repair. Other companies have tried to copy our program, but we pioneered this benefit for OUR customers. That’s why we get more repeat and loyalty from our customers than the next “pop up” repair business down the street. Let’s discuss it.

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The number one service we perform is fixing cracked screens for many different products. Even worse, we’ve seen many repeat customers for the same repair. Mission Repair wants to stand out among the competition by offering benefits with our repairs that other businesses don’t.

Allow us to elaborate:

Think of it as “The Real Lifetime Warranty”. Check the competition. When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired. What good is a lifetime warranty on a piece of glass that only fails when it breaks? Our “Got Repair” program covers re-repairing damaged glass and screens.

Think of it as a “Thank You” for coming back to Mission Repair. If you have your device repaired with us, you already know that it can be broken. And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair. We would make more money by charging you full price but you may decide not to repair your device more than once. Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.

Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.

Think of it as the opposite of “Insurance”. Insurance is just that. You buy insurance “in case” something happens to your unit. If nothing happens, you still pay. Additionally, most insurance plans require a deductible and stringent rules to filing a claim. Our “Got Repair” benefits cost you nothing up front. Rather, we charge a small service fee for any repeat repair. You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

Compare it to AppleCare + from Apple. Read our blog about the savings here!

Let’s see how it works in real life:

Order a service that includes the “Got Repair” Benefits. Our iPhone 3GS Glass Repair Service is an excellent EXAMPLE and the product picture looks like this on our website:

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We’ll then perform our Award Winning Service like usual and get the repaired unit back in your hands. We are in the business of Nationwide 24 Hour Service and while-you wait repairs for walk-in customers.

(DRUMROLL, PLEASE)

Then at ANY TIME in the future, if you break this same iPhone 3GS Glass again we’ll repair it for a $20 “Got Repair” Service Fee. Remember, you can have the same unit re-repaired as many times as you’d like, there is NO LIMIT. NOTE – THIS IS AN EXAMPLE OF THE IPHONE 3GS GOT REPAIR SERVICE FEE. DIFFERENT FEES APPLY TO DIFFERENT REPAIRS.

Mission Repair, The Intelligent Choice. Need to use your Got Repair benefit? Just call your nearest Mission Repair location and tell the representative “Got Repair!”. We will set your Got Repair order up for you.

FAQ’s and Terms of the “GOT REPAIR” program.

Thanks for reading, talk to you again soon. Ryan

Got Repair?

Hello M:R Nation –

We receive a lot of requests per day to explain what our “Got Repair” Lifetime  Warranty actually is. Please allow yourself a few moments to read some of the information below…

gotrepair-logo-benefits-600

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

 

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price for the same repair on that SmartphoneTablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account.

Cheers, Troy

Drone Delivery? Now Thats A Service Innovation!

Hello M:R Nation –

Did anyone see the “60 Minutes” special with the CEO of Amazon, Jeff Bezos? Aside from how incredible their operations are, something else caught mine and the worlds attention.

Fully autonomous drones that will at some point in the future, deliver your Amazon orders! Will there be a premium for this service? Maybe, but isn’t it worth it? Of course, this concept is still in need of research and FAA approvals, but as you heard the man himself say, “It will work, and it will happen”.

amazon-delivery-drone

Now that is cool!

Innovation in the service industry doesn’t come around too often. Yes, you see new services all all the time, but it is usually based on a new need or stemming from a new product. Rarely do you see a service innovation so great that it has game changing potential like the Amazon Drones.

Mission Repair is a service industry. We offer a service that is greatly needed across the United States. Everyone once in awhile, we are lucky enough to come up with a great service idea that is a potential game changer. A couple years ago, we did just that with our “Got Repair” benefit!  Over the last 2 years we have been able to save THOUSANDS of customers from having to pay full price on their already repaired iPhones, iPads, Apple Laptops, Chromebooks and other devices!

So what is Got Repair? Let me explain:

gotrepair-logo-benefits-600

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price again for the same repair on that SmartphoneTablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

If you have a company or have used a service that you are thoroughly in love with, I would love to hear about them! Email me at Troy@missionrepair.com and lets start up a conversation about innovation in the service industry!

Cheers, Troy

Our “Got Repair” Benefit Is Reaching New Heights!

Hello M:R Nation –

We have hit a momentous number at Mission Repair and that number is 5,000. We have been able to save over 5,000 people some hard earned cash with our Got Repair program in a little over 1.5 years!  What is our “Got Repair program”? Its as simple as this: If you have your broken device repaired with Mission Repair, you will never pay full price for the same repair on the same device again!

You already know your iPhone or iPad is not all that durable.  You just saw it crack before your very eyes. So if you have it repaired, you know full and well that you have a chance of damaging it again.

Imagine walking into a repair center, having your iPod Touch screen repaired, dropping it on the way out and re-cracking the screen. This has actually happened and this is where the Got Repair program comes into play. That customer had to pay just a fraction of what they just paid to have it re-repaired. Of course we offered if up for free in this instance (we felt bad) but the customer declined and paid the Got Repair price.

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With that explanation of the Got Repair program, look at this number one more time…5,000! There have been over 5,000 people that know, not only can you drop and crack your device once, but twice, if not three times! So why not cover yourself here? We are not talking insurance, we are talking a massive discount, just for being our customer. There is no deductible, no paper work and no extra charge. It comes automatically with your Mission Repair service!

Keep in mind, we are talking about physical damage here. You already have awesome warranty coverage with Mission Repair, but add on to that accidental damage. Its the very reason we are called the intelligent choice by many people. It just makes sense choosing Mission Repair for your repair needs. Got Repair is attached to each one of our services, so you can bet we have you covered on whatever you need repaired!

So, here’s to another 5,000 customers that we can help save time, money and sanity with!

Cheers, Troy

Happy Friday!

Hello M:R Nation –

It has been a completely hectic week here at the Mission:Repair headquarters and even though its Friday and we could use a breather, its not slowing down. So what would any reasonable person do in this situation? Announce a new Deal Of The Week!

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We now have our iPhone 4S Glass and Screen Repair (AT&T, Verizon & Sprint) – Black and iPhone 4S Glass and Screen Repair (AT&T, Verizon & Sprint) – White at an amazing 22% off! This deal will last until next Friday and couple this with our free shipping and GOT REPAIR benefits, I don’t think you will see a better deal all holiday season!

Well, time to get back to work, I hope we can help you with that repair soon!

Cheers, Troy