Apple 1:1 School Repair Program at Mission Repair

Hello there friends,

We’ve got a lot to talk about as we have made some simple changes in our Apple One to One School Repair program – if you didn’t already know, we offer repairs to schools around the country to assist in their efforts to maintain student devices.

Not only is this something that we have been doing for over 8 years (even before the One to One Program was released) and we’re happy to report that we are providing services for even some “Apple-Distinguished Schools” as time has progressed.

 

Why?  It’s a matter of economics.  There are scenarios that Mission Repair is a far better fit for some school districts than AppleCare.  Apple has done a good job of selling units and service programs, but they don’t do something that Mission Repair does, and that’s offer a better price on a service for a unit that has already been repaired once before.

It’s called our Got Repair program, and it’s the shining light that schools are looking for.

The best part about it is that even if you use our services as an “end user”, you get the Got Repair benefit automatically on our screen repairs.  Just check it out on our site, and you may know why Mission Repair stands above the rest.

Take care, Ryan

Have that family tablet repaired in time for Christmas!

Hi there everyone, Santa may be filling his sleigh with amazing presents for you, but maybe there’s something that Santa can’t deliver – but Mission Repair can!

Every year we have thousands of customers send in their devices for repair each December, and a lot of them are scrambling to get their devices repaired as Christmas presents! That’s right, this is a present that you can’t get in stores, and you can’t get from Santa (he doesn’t have any elves that repair electronics!) but you can get from Mission Repair.

iPad repairs are a huge selling service here at Mission Repair and we have parts in stock and incredible prices. We won’t bring it to you in a sleigh, it’ll arrive via FedEx or you can just stop by one of our locations! If you get your orders in now, there’s plenty of time to get it back before the Christmas holiday so don’t delay!

Happy Holidays, Ryan

Why use Mission Repair when I can go to the repair guys down the street?

Hello there,

We do get calls every day and have heard many times before:

“Why should I use Mission Repair when I can go to the repair shop that just opened down the street from my house?”

It’s true, it appears that this business we’re in is getting pretty popular. Apparently everyone wants to get in on the industry, but I can confirm that it’s not easy to do. Repairing these delicate devices, offering a warranty, advertising, hiring, and running a location (multiple in our case!) takes a lot of effort and know-how. Let me give you an example…

We received an iPad Air in for glass screen repair…very typical for Mission Repair, so it was received, bar-coded and sent to a technician:

This repair started off like any other until we opened it up, and it was immediately apparent that someone else had already *tried* to perform the repair. We called the customer to confirm this, and he should have chosen Mission Repair in the first place.

Upon opening the device, we immediately discovered that the glass was SUPERGLUED down. This is a huge no-no. Super Glue outgasses and melts plastic and rubber. Is there plastic and rubber inside of an iPad? You bet. Not to mention it cakes up and makes rework a bear:

Once we got the screen lifted up, this company even left the protective plastic cover that MUST be peeled off before it’s installed. It was still on there!

That’s Ok, the screen was wrecked anyway, so we can fix that for sure. Then as we took the screen off, there was a gold pin broken and missing on the digitizer connector which would explain why the customer was having issues with the “touch” function. It’s hard to see, but we’re pointing to it here with a pointed tool:

So add all of these up and now the customer needs a logic board repair, and new glass panel and a little bit of extra labor to clean (as best we can) the Super Glue from around the frame so that the new glass will sit level.

This was a perfect unit for me to write about, but I feel terrible for this customer and he said that “I had it repaired locally and been having problems with it since it was repaired”. If you’re going to go with one of the new guys they can’t all be bad…

But you can expect that a repair company that doesn’t have 8 years worth of repairs is going to have some learning curves. You just don’t want them learning on your device!!

Stick with the experts; stop by one of our locations or simply give us a call because we service every address in the USA via our mail-in program that is the best in the country. Questions? 844-459-0105.

Thanks, have a great day. Ryan

iPad Mini 3 – are the screens “fused” like the iPhones?

Hello fans of electronics,

We get this question ALL THE TIME…and it can be confusing. There’s a long line of Apple devices that the screens are pre-built at the factory in a clean room environment which makes separating the glass from the LCD difficult. That’s why we replace the glass/digitizer/lcd together in one entire assembly to ensure that our customers get a factory repair for those particular devices (Most iPhones are like this!)

iPads are an entirely different story. Every iPad to date has a separate and individually replaceable glass and LCD…except for the iPad Air 2. That’s one caveat that I sometimes forget but I think that I’ve got it committed to memory at this point. Here’s an iPad Mini 3 that Derrick is finishing up for a customer that walked into our Lakewood location this afternoon:

This picture is a little difficult to tell, but the glass is going on OVER the LCD, which is separate. And in most cases, the outer glass is what usually breaks when one of these devices is dropped; and since it’s separate it saves each of our customers big bucks when choosing Mission Repair for service.

So there are a few tidbits that might make you more educated when talking about iPads…or maybe you don’t care in which case you now have a little more useless knowledge for your next trivia night 😉

Have a good weekend, Ryan