Let Us Pick It Up!

Hello M:R Nation –

We try very hard to make your repair experience as seamless and stress free as possible. This is actually something that we work on consistently. We didn’t set up our procedures 8 years ago and leave them to sit stagnate. We work very hard to change with the times and answer to our customer comments and complaints. This is how our shipping kit was born!

The shipping kit is a big part of Mission Repair and it too has evolved over the years. Starting out as a huge, bulky cardboard boxes, we have worked hard to slim down all of our kits to not only cut down on weight, but to use less material for environmental reasons. Check out the laptop shipping kit and the changes we have made: 

Mission Repair Shipping Kit

Before

Mission Repair Shipping Kit 2

After

 

We were able to cut the material we used in half and maintain the same protection as our old, bulky shipper. This shipping kit fits the smallest smallest of netbooks to the largest of laptops and protects your computer for its long haul to Kansas City! 

We are serious about both convenience and protection and this is exactly what our shipping kits offer! So If you have a smartphone, iPod,  tablet or laptop that is in need of attention, let us pick it up for you! You can choose this option when starting you repair order. Click the “inbound” drop-down button and select “send me a (ground/overnight) shipping kit”. From here, we will dispatch the materials to your doorstep, you package it up and call Fedex to stop back by to pick up your device for repair. It’s that simple!

If you have any further questions about our shipping kits, call Derrick in our shipping department (866-638-8402). He would be happy to answer questions you might have! 

Cheers, Troy 

 

Fedex is our carrier of choice- but watch out for that weather!

Hello friends-

This is just a friendly reminder that with all of this crazy winter weather we’re getting around the USA (already) has already caused delays with shipping and deliveries.

Screen Shot 2013-12-11 at 11.29.53 AM

As of today, FedEx has posted on their website that they have resumed normal operations:

Screen Shot 2013-12-11 at 11.34.43 AM

But please be aware that we have already experienced delays in shipping this month and with a new batch of cold and icy weather headed our way this weekend, shipping delays seem inevitable. We will continue to try our hardest to get your devices in and out as fast as humanly possible at Mission Repair– the rest is up to Mother Nature. I’ll do my best to keep her happy.

Take care, stay warm,

Ryan

Mission Repair uses FedEx. You want your device back safely, right?

Happy Thursday everyone!

We’re rockin’ here at the Mission Repair base and I just checked my FedEx bill from last month. . .and it was our biggest shipping bill in the company history. I’m sharing this information not to talk about raising our rates or to say that FedEx is overcharging, but to say that we had a record number of orders so naturally we have a record “size” shipping bill.

Additionally, after doing our monthly shipping audit, I’m happy to report we had ZERO shipping damages and ZERO loss claims last month. In fact, we have had only 1 damage claim since January 1st, 2011. This is roughly one damage claim per 10,000 shipments. I call this an overwhelming success and we’ve picked the top dog in the shipping industry to use.

We’ve also worked with FedEx to make sure that damages don’t occur in shipping. Check out this short video to see how our shipping kit stands out!

You trust Mission Repair with your expensive electronics when they need service. We trust FedEx because we want the best delivery service available!

Thanks, I’ll be back soon, we’re adding 3 new services today that I’m excited about!

Ryan

Dell repairs are flowing at Mission Repair!

Hi everyone- just a reminder, we are rocking over here at Mission Repair performing Windows based PC Dell Laptop screen repairs and our turnaround is just ONE BUSINESS DAY. How can we do it? Well, it’s magic.

So remember us in the future when you see your friend drop their Dell laptop on the kitchen floor, in the dorm room, or at the office. . .(this will usually result in a cracked screen for sure). . .and when we get it, like magic, it’ll come back to you looking good as new!

Thanks everyone have a great Tuesday. Ryan

New Mission Repair homepage look coming soon!

Hello again! I just finished a meeting with our Webmaster, Marc, and he’s finishing his newest project – redesigning our Homepage at Mission Repair. With a few tweaks and additions, we think that you’re going to be able to find your repairs faster and navigate our website even easier than before. Why the change? It’s because you asked for it. At no point do we want to confuse or lose customers due to website design!

Stay tuned for an updated look. Marc, I suggest you close your door, put your phone on “mute” and focus on the job. It’s gonna be great! New www.missionrepair.com homepage coming soon! (Shooting for Friday of this week!)

See ya, Ryan

We’re hiring again and you get 10% off!

Hello all, it’s starting to really ramp up here at Mission Repair and we just started an additional new full-time customer service representative. His name is Robbie Befort, and he’s busy taking your calls and orders. Robbie comes from a large company with a ton of tech support and telephone experience. He’s also a really nice guy. We are looking for 2 more good technicians, so get your resumes in asap!

You can count on him to take care of you. . .in fact, when you call in, ask for Robbie and he’ll give you a coupon code for 10% off your order. But remember, you must call in 1-866-638-8402 and ask for Robbie, then ask Robbie for the coupon code!! I’ll make this coupon code good through the end of August 2009, so hurry and start saving on your next iPod repair, iPhone repair, MacBook or PowerBook repair!

Remember you get 10% off when you call for Robbie, and this special will be good though 5pm on August 31st, 2009!

Thanks, talk to you soon, Ryan

Operation:Education. Mission Repair is giving back to America’s Schools!

Hello everyone! This is the big one, we’ve got our newest program in place! Remember this:

Mission Repair's Operation:Education Program!

Mission Repair's Operation:Education Program!

You heard it here first, but it’s going to hit the public eye here next week. I’m so excited that I HAD to let out a quick blog. We here at Mission Repair are teaming up with the Nation’s public school system by partnering in a beneficial program designed by us to assist the schools.

Here’s the background:

We repair iPods, iPhones, MacBooks, Cell Phones, and more. You know this, it’s nothing new. I was at my daughter’s school and was talking with the Principal who’s a great guy. He mentioned that he just received his 2010 budget cutbacks and that my school district’s budget was cut by more than $800,000. I was shocked!

My thought process continued. . .”I’m already repairing iPods, iPhones and MacBooks for students and parents and schools all over the country. How can our business help this economic situation?” It hit me. I want to donate back to the schools, and specifically, I want to work with the schools so they get a check proportionate to the amount of business we receive from it’s students and their families- the more they promote it, the more visits we’ll get the more we’ll donate. All I need to do is ask the schools to ask the students (and parents) to visit us and we’ll somehow have to figure out how to track it.

This has been a painstaking process, but it’s done! We have a sophisticated system in place. It’s ready. We have begun enrolling schools and they are sending repairs our way. Well, we were already getting the business, but now we’re giving back to the schools for the “help”. We are donating up to 10% of the total gross sales accumulated from referrals each quarter. It’s now our obligation and mission, here at Mission Repair.

Mission Repair’s Operation:Education Program is here. We’ll donate to your school and it’s a painless fundraiser. If you’d like to get your school signed up, you can start here:

click_to_enroll

There’s no obligation, nothing will be billed to the school and we’ll be happy to send your school a check for referrals. It’s a long lasting relationship!

If you have any questions (as you may have), feel free to send us an email!

OK, gotta run and finish a few more announcements. I’ll be back soon with the “official” word when it hits the rest of the country!

Thanks for your continued support, Ryan