Mission Repair is hiring!

Hello there and good morning!

We are looking for a few great employees that are comfortable with customer service, that want to be technicians, like their early mornings (we open at 10:00am!) and want to be part of our growing team to serve our customers.

job-fair

Did I mention that customer service is of the utmost importance? We are an innovative “forward thinking” company that has several locations and expanding; We’re looking for talented individuals that want a great place to work. With training programs in place, a fun atmosphere and great benefits, a career at Mission Repair is challenging and rewarding. We provide paid sick and holiday time, 2 weeks of paid vacation, excellent medical, dental, and workers comp insurance plans.

We are currently conducting interviews for our Mission, Kansas location and our newest location in Lenexa, Kansas which is opening on 9/1/15!

Mission Repair is seeking a Service and Repair Technician to repair (down to board level) iPods, iPads, iPhones and Android Cell Phones. The ideal candidate will have technical experience in a related industry, however we will train the right energetic, customer service oriented applicant. This is a unique opportunity to be part of a rapidly growing team, critical to Mission Repair’s growth. These positions are located in Lenexa and Mission Kansas.

Responsibilities:

* Service a large volume of incoming repairs. These are customers that need 100% of your attention. These locations receive end user (walk-in retail) units that arrive daily.
* Create persuasive sales techniques to help our customers choose the correct service or part. The technician’s job will entail speaking to each customer for approval on the repair. We do not over sell our customers.
* Analyze our operation line performance statistics and recommend optimized service solutions.
* Exceed quotas and maintain our lead time promises.
* Ensure that our clients receive the highest level of customer service.
* Have the ability to work unsupervised while prioritizing and delivering timely, high quality work.

Requirements:

* 1-3 years of technical experience, however we are willing to train the right employee
* Proven track record of reaching and exceeding production goals
* Knowledge of iPods or Android Phones a plus
* Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
* Understand user behavior and how technology works and the ability to explain each in ordinary terms
* Excellent communication and presentation skills
* Great team player
* Willing to work 10am to 7pm shifts, including possible weekend shifts from 10am to 5pm.

Send your resume to lennie@missionrepair.com for possible consideration, we are starting new employees immediately!

Thanks, have a great day. Ryan

iPads + School in session = Cracked Glass

Good morning!

There’s a reason that both teachers and students love the iPad. It enables endless opportunities to create hands-on, customizable learning experiences. I’ve seen it first hand after visiting several schools in the area and watching children in the classroom use the iPad like it was always a part of their life. And now it is.

ipadsinschools

We’ve found many schools with a need for quick and professional service on cracked iPad screens; most institutions implement a fee on the parents for damages; others do not. While many schools are moving to the Apple “1 to 1” program starting as early as elementary school, the repair prospect is an expensive one for both the students and the schools.

This is where Mission Repair steps in. We offer customized programs for schools in the Kansas City area and across the nation. We don’t have restrictions or “deductibles”, and you don’t need to buy a service plan. When you’re in need, simply give us a call or set up a repair online. We will have your iPad up and running and back into your hands in no time. Have you ever seen a 7 year old with an iPad? I have…and I’ve also seen what can happen with a simple “slip, drop or oops!”.

Mission Repair is on hand and standing by.

To Schools: We accept Educational Purchase Orders, and we have been for almost 8 years. We are here for you!

Take care, Ryan

Careful, that iPad is dangerous.

Hello friends, I received this email from a customer a few minutes ago – I want to preface that I’ve already asked the customer for permission to post the email here with a general reply to all of my customers in case it may help someone someday:

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“A few days ago I broke my iPad on the kitchen counter. The glass shattered into thousands of tiny little shards. I stupidly swept them into the garbage with my bare hand. I then, more stupidly, brushed my hands together to get rid of any pieces- forgetting that these were bits of glass that could get stuck in my skin. I seems that I got a piece in my finger.

It’s in my thumb, inside of a crease. It looks like a little bump, slightly raised and pink. If I push on it a certain way, it hurts. The little cut the glass made has already scabbed over.

If there is a glass in my hand, could I leave it in there for a few days? I really don’t have time to go to a hospital for a while- but of course, if it’s an emergency, I’ll do it. What should I do?”

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Firstly – we’re not doctors here at Mission Repair – but if you get a piece of glass in your hand, there are typically simple ways to remove it. While there may or may not be any long-term effects of “leaving” a piece of glass in your skin, I’d certainly say that there is an advantage to getting it out. It’s not supposed to be there, right? However:

What you can do (which we’ve seen multiple customers do) is to cover your broken iPad screen with tape to “stop” the shards of glass from getting into your hands. See the picture above as we received an iPad in this week from one such customer.

You can stop that iPad from being dangerous to an extent by covering it in overlapping clear tape. Typically, the device will still work (at least temporarily) so it gives our customers “time” to get down to see us or send the device into us.
Otherwise, keep you hands clear of the broken glass and all should be good. Any questions about iPad repair? Give us a call. Need medical help? Time to call the doctor!

Take care, Ryan