What kind of tablet did you need repaired?

Good afternoon,

We just got a call from a customer asking if we fixed ASUS tablets…and the fact is that we do! Mission Repair offers the most complete line of tablet repairs– more than anywhere else you’ll find on the Internet.

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Don’t see a tablet on our list?  It’s OK, give us a call!  We are adding new services constantly, and maybe we just haven’t quite gotten your device on our list yet.

We service thousands of tablet screens for schools across the country, and many Apple One to One Schools enjoy the expedited services we offer here at Mission Repair.

Thanks for reading, don’t live with that cracked screen for too long!

Talk to you later, Ryan

Why use Mission Repair when I can go to the repair guys down the street?

Hello there,

We do get calls every day and have heard many times before:

“Why should I use Mission Repair when I can go to the repair shop that just opened down the street from my house?”

It’s true, it appears that this business we’re in is getting pretty popular. Apparently everyone wants to get in on the industry, but I can confirm that it’s not easy to do. Repairing these delicate devices, offering a warranty, advertising, hiring, and running a location (multiple in our case!) takes a lot of effort and know-how. Let me give you an example…

We received an iPad Air in for glass screen repair…very typical for Mission Repair, so it was received, bar-coded and sent to a technician:

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This repair started off like any other until we opened it up, and it was immediately apparent that someone else had already *tried* to perform the repair. We called the customer to confirm this, and he should have chosen Mission Repair in the first place.

Upon opening the device, we immediately discovered that the glass was SUPERGLUED down. This is a huge no-no. Super Glue outgasses and melts plastic and rubber. Is there plastic and rubber inside of an iPad? You bet. Not to mention it cakes up and makes rework a bear:

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Once we got the screen lifted up, this company even left the protective plastic cover that MUST be peeled off before it’s installed. It was still on there!

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That’s Ok, the screen was wrecked anyway, so we can fix that for sure. Then as we took the screen off, there was a gold pin broken and missing on the digitizer connector which would explain why the customer was having issues with the “touch” function. It’s hard to see, but we’re pointing to it here with a pointed tool:

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So add all of these up and now the customer needs a logic board repair, and new glass panel and a little bit of extra labor to clean (as best we can) the Super Glue from around the frame so that the new glass will sit level.

This was a perfect unit for me to write about, but I feel terrible for this customer and he said that “I had it repaired locally and been having problems with it since it was repaired”. If you’re going to go with one of the new guys they can’t all be bad…

But you can expect that a repair company that doesn’t have 8 years worth of repairs is going to have some learning curves. You just don’t want them learning on your device!!

Stick with the experts; stop by one of our locations or simply give us a call because we service every address in the USA via our mail-in program that is the best in the country. Questions? 844-459-0105.

Thanks, have a great day. Ryan

Mission: what’s next?

Hello there on this fine Thursday afternoon;

I just got back to my home office where the plans are in place to get moving into our newest location in Lenexa. I have close to “a million” emails that I need to get to, but some of the important items on my list today are complete.

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I stopped by the office in Olathe and my staff was hot and frothy…we’ve had an unbelievable amount of walk-in business today and my technicians along with my customer service representatives are all running at 110%. Tayler was holding her own, Dylan was in a great mood, Derrick, Roger, Lennie and everyone else were all working as a team. It really feels like there’s a lot of good going on right now.

However do you ever feel like leaving the office with a list of items on the “to do” list is a bad thing? That’s where I’m at when it comes to my daily activity list because there’s just no way for me to get everything done that I want to get done. It’s better for my psychi to feel accomplished, so I’m going to be working a little late tonight and I’m OK with that. What’s new, right?

With that being said, Mission Repair is getting a fresh start in a few weeks. We will be moving into a new Mission Repair location in Lenexa, Kansas and I’m really excited about that. My employees have some new opportunities for growth and the ceiling is lifted for them to learn and grow and be successful. I’m traveling again in a couple of days to my Lakewood, Colorado location and it’s always great to get up into the mountain air of the Rockies.

We are focused in on our goal of being the best service center for iPod, iPhones, Macs and Smartphones; and everything that we do is to bring the best possible experience. Have any questions on how we can help you? Give us a call at 866-638-8402. We’re here answering your calls until 7:00pm CST all week, and until 5:00pm on Saturday. Oh yes, we will be open on Sunday shortly per customer demand, I hear ya, we’ll be here for you.

Have a good evening, it’s looking like a delivery pizza is in my future. Yum.

Take care, Ryan