Nationwide Repairs a Reality!

Hello there blog readers!

For most of you, it’s already common knowledge that we offer repair services to the entire USA, but lets review our mail-in procedures so we can all avoid a few simple unnecessary mistakes that can ruin the process for everyone.

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Sending in an iPhone?  This box is too big!

1.  You can use our “email label service” that will allow you to print out an address label on a normal sheet of printer paper from your home or office, which you can tape to the outside of your package for shipment INTO Mission Repair!  Of course you can always send your device into us using your own shipping service, but our email label service is easy!

2.  Speaking of packaging, we have a few simple rules that everyone should follow.  Do not send your device into us in an envelope!  Envelopes do not provide enough protection for sensitive electronic devices but if you do use an envelope, you should expect that additional damage will be incurred on the way into Mission Repair, or even loss of the device entirely.  If we receive an empty envelope, there’s not much we can do to help to recover your device.

Use about 2” of padding to protect your device on the way into us and use a box that will be a good size for the device plus the padding.  FedEx, UPS and USPS offer FREE BOXES to those that use the corresponding services.  Remember, if you’re deciding to have that expensive iPhone or iPad repaired, you’re going to want to treat it with respect even if it has a cracked screen.  Once we get it, we’ll take care of that!

3.  If you’re not using our “email label service”, you should insure your package for it’s replacement value.  Remember that even if you insure an iPhone for $1000 and if it’s lost or damaged in shipping, you will only receive the current market value of the device itself – apps, software or “extras” will hold no value; and only if it’s packaged correctly.  So it’s a good idea to do a simple eBay search on your device to see what a current market value would be, then insure your package for that amount.

For more tips and advice on shipping, you can view our shipping instructions on our website here that have been available for 8 years.  The bottom line is that if you follow some simple and easy instructions, your device will be moved from your location, into Mission Repair, and back to you in perfect shape.

Have a great morning, Ryan

Why use Mission Repair when I can go to the repair guys down the street?

Hello there,

We do get calls every day and have heard many times before:

“Why should I use Mission Repair when I can go to the repair shop that just opened down the street from my house?”

It’s true, it appears that this business we’re in is getting pretty popular. Apparently everyone wants to get in on the industry, but I can confirm that it’s not easy to do. Repairing these delicate devices, offering a warranty, advertising, hiring, and running a location (multiple in our case!) takes a lot of effort and know-how. Let me give you an example…

We received an iPad Air in for glass screen repair…very typical for Mission Repair, so it was received, bar-coded and sent to a technician:

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This repair started off like any other until we opened it up, and it was immediately apparent that someone else had already *tried* to perform the repair. We called the customer to confirm this, and he should have chosen Mission Repair in the first place.

Upon opening the device, we immediately discovered that the glass was SUPERGLUED down. This is a huge no-no. Super Glue outgasses and melts plastic and rubber. Is there plastic and rubber inside of an iPad? You bet. Not to mention it cakes up and makes rework a bear:

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Once we got the screen lifted up, this company even left the protective plastic cover that MUST be peeled off before it’s installed. It was still on there!

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That’s Ok, the screen was wrecked anyway, so we can fix that for sure. Then as we took the screen off, there was a gold pin broken and missing on the digitizer connector which would explain why the customer was having issues with the “touch” function. It’s hard to see, but we’re pointing to it here with a pointed tool:

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So add all of these up and now the customer needs a logic board repair, and new glass panel and a little bit of extra labor to clean (as best we can) the Super Glue from around the frame so that the new glass will sit level.

This was a perfect unit for me to write about, but I feel terrible for this customer and he said that “I had it repaired locally and been having problems with it since it was repaired”. If you’re going to go with one of the new guys they can’t all be bad…

But you can expect that a repair company that doesn’t have 8 years worth of repairs is going to have some learning curves. You just don’t want them learning on your device!!

Stick with the experts; stop by one of our locations or simply give us a call because we service every address in the USA via our mail-in program that is the best in the country. Questions? 844-459-0105.

Thanks, have a great day. Ryan

The Truth About Your “Cracked iPad Screen”!

Hello M:R Nation –

The term “Cracked iPad Screen” has become a vague term over the last couple of years. With all of the revisions of the iPad and the fact that when you have a “broken screen”, that might mean 3 different things. With a new iPad being released about once every year, we have quickly accumulated many services to offer and it can be confusing. Here is a quick list of the iPads that we service:

Original iPad (Wifi & 3G)

iPad 2 (Wifi & 3G)

iPad 2 REV A (Wifi & 3G)

iPad 3 aka The New iPad (Wifi & 3G)

iPad 4 aka iPad with Retina Display (Wifi & 3G)

iPad Mini (Wifi & 3G)

Now, each of these iPad models have a separate Glass and LCD screen. Here is a quick visual or what each part looks like separately:

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iPad 3 Glass and LCD Screens

On the left, you will see the iPad “Glass”. This glass has a special layer that senses your touch. This is what we call a digitizer. the digitizer is adhered to the glass by a special optical adhesive. When the glass cracks, the digitizer will often continue to function which is great, until you start cutting your fingers on the broken glass, YIKES!

On the right, you will notice the LCD screen. This is what generates the picture that you interface with when you are using the iPad. It’s just like your TV, but a lot smaller! When this breaks, it will usually look as if your screen has an ink blotch on it or you will see lines through the entire length of the picture. More on this to come…

You can start to see what I mean when I say the term “Cracked iPad Screen” is a vague one.  With so many different models and the possibility of the glass, LCD or both screens being broken, you should try to become as knowledgeable as you can before taking your iPad in or sending your iPad out for repair.

Why is that? Because the best consumer is a well informed consumer. You will want to make sure that you are ordering the correct service for your iPad.  This could be the difference between a reasonable repair and an expensive one! Of course, with the right repair center, you can just send it in and they will fairly assess your situation and charge you correctly, but NOT ALL REPAIR CENTERS ARE CREATED EQUAL! We all know how you can be treated at an automotive repair shop, just know that electronic repair centers can be just a bad.

Alright, so lets identify what iPad you actually have. The best way for you to do this is by looking at the back of your iPad and locating your model number.

iPad mini Wi-Fi Late 2012 A1432
iPad mini Wi-Fi + Cellular Late 2012 A1454
iPad mini Wi-Fi + Cellular (MM) Late 2012 A1455
iPad (4th generation) Wi-Fi Late 2012 A1458
iPad (4th generation) Wi-Fi + Cellular Late 2012 A1459
iPad (4th generation) Wi-Fi + Cellular (MM) Late 2012 A1460
iPad (3rd generation) Wi-Fi Early 2012 A1416
iPad (3rd generation) Wi-Fi + Cellular (VZ) Early 2012 A1403
iPad (3rd generation) Wi-Fi + Cellular Early 2012 A1430
iPad 2 2011 A1395
iPad 2 (CDMA model) 2011 A1397
iPad 2 (GSM model) 2011 A1396
iPad (Wi-Fi) 2010 A1219
iPhone 3G front and back iPad (Wi-Fi + 3G) 2010 A1337

Ok, now that you have your iPad identified, lets decide what service you actually need. The best way to do this is to just show you. Below are examples of both a cracked glass and LCD screen:

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Broken LCD on the left. Cracked glass on the right.

Shatter patterns on your glass will vary and your LCD might not look exactly like this, but you can clearly tell by both images what is what.  Click on the image to get a closer view if needed.

Ok, so you now know what iPad you have, you have identified what screen is broken and now all you need to determine is where you will have it repaired. You are already ahead of the curve by being on the Mission:Repair blog! Now let me give you a few more reason to just follow through this link: iPad Repair and have your iPad repaired correctly by the masters :-)!

  • We are not two guys in our parents basement – We know everyone has to start somewhere, but there is a risk by taking your device to be repaired by someone who is most likely not practicing business legally. Come walk into our location 7 days a week to have your iPhone repaired!
  • Dollar focused – We try very hard to always give the best prices. We are humans too and know that living is hard and making a living is even harder. We take this into consideration when setting a price on a repair service. If you search on Missionrepair.com  or coupon websites, you are bound to find some great coupon codes as well!
  • Our Warranties are among the best in the industry with a 1 year on all of our screen repairs and lifetime on our battery services!
  • People love us – A lot of our business is word of mouth and we work extremely hard for that! Our customer service is second to none and we treat each customer fairly!
  • Got Repair? This is a benefit unlike any other that you will see and its very simple. If you repair your iPhone with Mission Repair, you will NEVER have to pay full price to repair that screen on that iPhone again! In most cases, we are talking about a 40% decrease in price should you damage your screen again and the best part, its free!  You don’t have to pay a deductible, monthly dues and you are automatically signed up for this, just by using us as your repair center!
  • Quality Parts and service – When you use Mission Repair, you are receiving the best replacement parts and those parts are being installed by technicians that are professionally trained to do so!

In closing, I hope you have gained the knowledge that you need to make an informed decision about your iPad screen repair. It can be daunting task, having something repaired…finding out exactly what you need, finding someone to repair it and attempting to live without your beloved device all are stress creators. Choosing Mission Repair will be the first step in relieving some of that stress. You can call us at 866-638-8402, live chat us on http://www.missionrepair.com or click this link: iPad Repair to get started on your iPad repair today!

Cheers, Troy