Mission Repair Quality Control. Does the competition stand a chance?

Happy Friday everyone- we are happy to bring another level of expertise and peace of mind when you use Mission Repair as your Apple Service Provider of choice. We have always performed Quality Control and Quality Assurance here in our service lab, but I just wanted to take the time to tell you a little more about it. When you receive a repair back from us, enclosed you’ll find a card that looks something like this:

What you see here is a culmination of work and double checks and pride that goes into each and every repair. On the left, you see your Technician’s name. In this case, it’s Brandon, with his email address and his telephone extension. On the right you see the Quality Control Technician, who is Huck, with his contact information listed as well.

How can we improve this? Let me know. After the technician performs his repair, the device is sent to the Quality Control Department for QA check. The QA Tech then a complete overview and assurance check of the part(s) that were installed, then places the QA Sheet into the box which moves on to shipping.

Could we make the repair process any better? Well of course we make mistakes. Of course we have warranty repairs that we need to perform. The fact is that we just have one of the best RMA rates in the business. That’s good for you and Mission Repair – it just takes a little extra work to make it right 😉

Hey everyone, have a great weekend. I’ll be out BBQ’ing with the family, my sister is up here from San Antonio so I get to spend a little time with the nieces!

See ya, Ryan

1095 Emails. I’m gonna be here a while!

Here’s a quick screen shot of my email inbox as of 4:39pm this afternoon:

I promise that I’m NOT just sitting around watching my inbox grow! I’m am truly trying to reply to each of these as they come in, but come on. I’m only one man 😉

Well, I’ve hired 4 new employees in the last week. Business is really ramping up and it’s obvious that we are in dire need of assistance. My email inbox is living proof of it!

I guess this blog is to inform you that if you’ve emailed me, I’m not ignoring you- I’ll be in touch VERY soon. Thanks for your patience, and as I delegate some of these out to my new SUPER STAFF here at Mission Repair, we’ll get my email back under control! 1095, yikes!

Hey, I needed to brush up on my typing anyway. In fact, why am I here typing this blog when I should be attending to my email? Good question. . .take care I’m outta here!

Ryan

New building is fully occupied!

Whew. . .we are 100% out of our old building and into the new. . .and what a spectacular difference this new space has made! We are not nearly as cramped and we have room to maneuver our staff around without being elbow to elbow. The new “Breakroom 2.0″ is almost completed with full service kitchen, ping pong, 52” flat panel TV with direct TV and xBox 360, foosball and all of the other “necessary” ammenities will be done in the next week or two. We are all very excited for it.

Here’s a shot of Kyle and I “conferencing” at our new conference room table this morning. . .it’s great to have a place to meet throughout the day:

The expanded phone system is working great and we are rockin here at good ol’ Mission Repair on this fine Monday morning. More pics coming very soon, and we’ll be back shortly with some cool Incase specials. Oh yeah, did I mention that we are now a reseller of Incase products? Yeah, that’s pretty cool too!

OK, back to work. (That means me). I’ll be back in touch shortly. . .Ryan

Operation:Education. Mission Repair is giving back to America’s Schools!

Hello everyone! This is the big one, we’ve got our newest program in place! Remember this:

Mission Repair's Operation:Education Program!

You heard it here first, but it’s going to hit the public eye here next week. I’m so excited that I HAD to let out a quick blog. We here at Mission Repair are teaming up with the Nation’s public school system by partnering in a beneficial program designed by us to assist the schools.

Here’s the background:

We repair iPods, iPhones, MacBooks, Cell Phones, and more. You know this, it’s nothing new. I was at my daughter’s school and was talking with the Principal who’s a great guy. He mentioned that he just received his 2010 budget cutbacks and that my school district’s budget was cut by more than $800,000. I was shocked!

My thought process continued. . .”I’m already repairing iPods, iPhones and MacBooks for students and parents and schools all over the country. How can our business help this economic situation?” It hit me. I want to donate back to the schools, and specifically, I want to work with the schools so they get a check proportionate to the amount of business we receive from it’s students and their families- the more they promote it, the more visits we’ll get the more we’ll donate. All I need to do is ask the schools to ask the students (and parents) to visit us and we’ll somehow have to figure out how to track it.

This has been a painstaking process, but it’s done! We have a sophisticated system in place. It’s ready. We have begun enrolling schools and they are sending repairs our way. Well, we were already getting the business, but now we’re giving back to the schools for the “help”. We are donating up to 10% of the total gross sales accumulated from referrals each quarter. It’s now our obligation and mission, here at Mission Repair.

Mission Repair’s Operation:Education Program is here. We’ll donate to your school and it’s a painless fundraiser. If you’d like to get your school signed up, you can start here:

There’s no obligation, nothing will be billed to the school and we’ll be happy to send your school a check for referrals. It’s a long lasting relationship!

If you have any questions (as you may have), feel free to send us an email!

OK, gotta run and finish a few more announcements. I’ll be back soon with the “official” word when it hits the rest of the country!

Thanks for your continued support, Ryan

We’re members of the Spring Hill Chamber of Commerce!

Hello blog readers- we’ve become official members of the Spring Hill, Kansas Chamber of Commerce. Where’s Spring Hill? Well, it’s here, trust me. It’s actually my hometown. . .

I grew up in the Bay Area, CA. Graduated from Amador Valley High School in Pleasanton, California and spent a few years of my “pre-children” life living in Hawaii (yeah that was nice!)

So a very LONG story condensed into one sentence: I’m now living in Kansas. Yes there are a few details that I left out but that’s the long and short of it. Specifically I picked a very small prospering town (no stop lights and one grocery store), Spring Hill, to live.

Frankly, I love it! We have become quite fond of living there and raising 3 kids in a small & safe environment is ideal to me. I know my neighbors and I’m doing my best to be active in the community. Naturally, I just had to enroll Mission Repair as a member of the Chamber- it’s a perfect fit.

We have our first Chamber meeting on Thursday of this week, I’ll let you know how it goes. Networking never hurts, maybe I’ll see you there!

Take care, Ryan