Happy Friday everyone- we are happy to bring another level of expertise and peace of mind when you use Mission Repair as your Apple Service Provider of choice. We have always performed Quality Control and Quality Assurance here in our service lab, but I just wanted to take the time to tell you a little more about it. When you receive a repair back from us, enclosed you’ll find a card that looks something like this:
What you see here is a culmination of work and double checks and pride that goes into each and every repair. On the left, you see your Technician’s name. In this case, it’s Brandon, with his email address and his telephone extension. On the right you see the Quality Control Technician, who is Huck, with his contact information listed as well.
How can we improve this? Let me know. After the technician performs his repair, the device is sent to the Quality Control Department for QA check. The QA Tech then a complete overview and assurance check of the part(s) that were installed, then places the QA Sheet into the box which moves on to shipping.
Could we make the repair process any better? Well of course we make mistakes. Of course we have warranty repairs that we need to perform. The fact is that we just have one of the best RMA rates in the business. That’s good for you and Mission Repair – it just takes a little extra work to make it right 😉
Hey everyone, have a great weekend. I’ll be out BBQ’ing with the family, my sister is up here from San Antonio so I get to spend a little time with the nieces!
See ya, Ryan