When is the right time to purchase Applecare?

Good morning everyone!

It’s Friday! Sun is shining and and going to be a beautiful day in here in Kansas City. I know the east and west coast have some formidable weather happening today and this weekend so stay safe for those of you impacted by those conditions.

I know the title may throw you off that Mission Repair is talking about Applecare, but give me a minute to explain. First off, I own an iPhone X, it’s just in my nature to be an early adopter of technology. When looking to buy any new device I am always curious how they can be repaired, or in this case IF they can be repaired. The answer is a bit more complicated than yes or no. The vast majority of past iPhones were a simple repair with a few screws and getting a quality part to replace the broken one. Granted there always seems to be a bit more complicated issue depending on the damage, but in general terms the older iPhones were 100% repairable. With the iPhone’s introduction of the Touch ID on the home button we have seen various issues keeping the Touch ID (fingerprint reader) working if the original one is damaged. Now with the iPhone X it appears that even opening up the device, disables the Face recognition ability of the phone.

iPhone X

So with that being said I do realize these are $1,000 iPhones and you should protect your investment by either having a local shop to handle your repairs, just as Mission Repair has done now for nearly a decade, or Applecare or some sort of insurance policy. This is the unicorn case of a device that currently is not repairable due to Apple’s security measures, or some other reasons I won’t go into, to keep 3rd party repair facilities from doing the repair. New technology brings new challenges, be thinking about your options before the worst may happen and your brand new iPhone X has issues. As a side note, basic Applecare does not cover “accidental damage”, that is drops, or physical damage to the device. You will need Applecare+, while not cheap, it’s currently the only sure way to have an iPhone X repaired from a drop/crack/accident and keep your face id tech working properly.

I hope this helps and possibly prevents an upsetting day if you should need to have an iPhone X repaired. Full disclosure, this is the first and only iPhone I have purchased Applecare+ on for this very reason. I wrote this as there have been a number of customers call in to ask if we can repair the device and then very disappointed that they would lose facial ID. As technology evolves we try to stay at the leading edge, but at this time the manufacturers, in the case Apple, has taken a path that currently prevents anyone outside their own facility to repair the iPhone X. While I love Apple products and will continue to use them, there are some challenges as technology and security evolves.

While I greatly appreciate all the support from the local community and across the country, please make a note if you do own an iPhone X that you may want to look into options for repair if you use the Face ID on a regular basis.

Have a great weekend!


Why you should use MFI certified charging cables!

While everyone loves a bargin.. and a cheap charging cord you grab at the checkout of any number of stores from a gas station to Walmart seems like you just saved big! Well, here at Mission Repair we are seeing more and more damaged iPhones and iPads that I believe the only issues are charging related. The customers claim no drops, liquid or any other situation that would cause damage has occurred yet their device won’t power on, won’t charge etc…

If you see brown spots or deformed wire covering (shown on the right in the picture below) which is likely from the cable producing excess heat… throw it away immediately!! If you’re in doubt about your $.99 cent cable.. toss it.

Lightening cables melting

So what could possibly be the issue? We work with several shops and share information. One, in particular, is highly skilled board specialists that continue to report various electronic components on the logic boards been burned up or “blown” like a fuse in your home or car. The reason would seem to point to faulty or cheap charging cables.

First and foremost I am not saying you must only buy Apple branded cables. Belkin, Griffin and multiple other accessory vendors sell legit cables that are “Apple/MFI certified” and have the proper IC chips in them to regulate voltage and not overcharge or burn out circuitry in your device. Follow this link tell if you have legit cables. This picture shows the chip at the end of the MFI certified cable, which many legitimate companies pay a fee to Apple to use. That fee alone is (last I heard) in the $5 range plus or minus depending on the volume. That makes a $.99 cable.. well fake. If you’re getting a “deal” on even those $2.99 cables, it’s probably fake as well. Bottom line it must be an MFI certified cable, and legitimate companies will clearly state the information on the outside of the packing. However, in the world of counterfeiting and fakes, even the packaging can be fake. My best advice is stick with name brands you know and trusts over the years. I usually keep Belkin and Griffen cables at my retail locations as they have been very reliable.


Bottom line would you rather pay $9.99 or more for a cable or get the call from your local repair shop that your new iPhone/iPad that you paid well over $500 is now dead. While some of these are repairable, typically this type of repair is $200+. The surge of electricity can literally kill your device and leave you with a $0.99 glittery pink/red/blue charging cable and a $500 paperweight!

I know it’s painful (cost wise) when you need multiple charging cables but based on the past few months/year of repairs it’s not a matter of IF.. but when that day comes you have an issue. The real danger, of course, is not a dead device but the chance the cheap cable starts a fire and puts you and your family at risk of serious injury or loss of something much more valuable than a phone or tablet.

Please be safe and take the time to inspect your cables!

What is an iPhone digitizer?

I know that there are a ton of question about the “digitizer” on your iPhone, or any other touch-screen smartphone these days. We here at Mission Repair are experts and very familiar with iPhone digitizers, glass, and screens. We repair them by the thousands every month. Let’s see if we can demonstrate what the digitizer is here under a glass panel:

This is the digitizer on an iPhone!

The digitizer is fused UNDER the glass cover. It’s the electronic component that senses the touch of a human finger through the glass, and is designed to allow the unit to be controlled by a fingertip. This is the “input” of the device and it’s very thin and transparent.

The point is that you cannot replace the digitizer alone. Since it’s part of the glass, in the event of a touch failure it needs to be replaced with the glass and vice versa. So if you have a cracked iPhone glass, you’re going to get a new digitizer as well. If you have an iPhone that doesn’t respond to touch, you’ll also get a new glass. It’s just the way it’s designed.

You might see these assemblies marketed as:

  • iPhone glass
  • iPhone digitizer
  • iPhone touch screen
  • iPhone glass screen
  • iPhone screen
  • iPhone touch panel

For all intents and purposes, these terms are all interchangeable and are all the same thing. Are you in need of one of these parts? Here’s a list of glass/digitizer repairs that we sell here at Mission Repair:

Don’t forget our wide selection of iPad Glass Repair options!

Remember, you might see these glass panels for sale cheap – be sure to inquire about the required digitizer that is fused to the glass from the factory – without it, the glass is useless. You cannot replace the glass or “remove” your good digitizer and reinstall it onto your iPhone without advanced equipment and lots of training. It just doesn’t work! These assemblies are built together and must stay together. I hope this information helps!

Apple iPhone 5SE

IPhone 5SE

Hello all –

If you have been following the news releases or the Mission Repair blog, there has been plenty of reviews and opinions about the new 4″ iPhone 5SE. The best news is the LCD screen, should the worst happen, is the same part as the iPhone 5S. Although the cables are slightly different, this should keep repair part costs within reason for this new iPhone! I’ll keep you updated as the parts become available. If you purchased the iPhone 5SE I’d love to hear what you think about it.  Leave a comment below. 

Have a great day!


Apple passes Google as the heavyweight champ of brand names.

Good morning everyone,

I was reading through my typical industry news this morning and read that Apple has regained the top spot as “Most Valuable Brand” overtaking Google again.

Screen Shot 2015-05-27 at 10.04.06 AM

The top ten include Apple, Google, VISA, Coca-Cola and a surprise to me at the number ten spot: Marlboro…cigarettes! I don’t know why this surprises me so much, but it did. I know that tobacco companies have a huge marketing budgets, but I personally use every brand on the list except for the cigarettes. No wonder there are some kids using tobacco so early, it’s tough not being exposed to branding every where you turn.

Well, congratulations Apple. I’ve been right there with you to the climb to the top. I personally started repairing Apple devices back in 1994 – and if you can believe it, we were actually repairing Apple Floppy Disk Drives by the thousand. You know that you’re a “vintage” guy when you know the difference between an “Auto-Inject” and “Manual-Inject” floppy drive. Oh how times have changed.

Have a great morning, I’ve got a lot of blogging to catch up on, I’ll be back soon!

Take care, Ryan