Presidents’ Day Sale Extended!

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Presidents’ Day Sale Extended! Save 15% Now Thru Saturday 2/20/16!
Yes, you heard it right…we didn’t send a blog earlier in the week with a Presidents’ Day Sale so it’s time that you heard from us.  We’re offering 15% off your next full-price repair at Mission Repair.  Simply use coupon code “GEORGE” to receive 15% off on your new order now through Saturday 2/20/16 at Midnight.  If you visit one of our locations, just show us a copy of this newsletter and we’ll be happy to extend this discount when you stop in for a repair.

Have a great weekend,
Ryan
(Please remember this coupon cannot be combined with any other coupon or discounted repair price including “Got Repair” discounted repairs.  Valid on new orders only!)

Zombies in the Amazon.

I saw this yesterday on the Wall Street Journal and thought that it was quite interesting.  In case you haven’t seen it:

The zombie apocalypse will void Amazon’s terms of service!

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Amazon has just released a new set of tools for game developers in a package called Lumberyard. In its updated terms of service, Amazon said the game makers shouldn’t use the Lumberyard development tools for “life-critical or safety-critical systems” — except in the event of the zombie apocalypse.

The terms of service say the Lumberyard software code isn’t intended for developers to use in code for medical equipment, driverless cars, airplanes, air traffic control or nuclear facilities.

Then, tongue in cheek, Amazon noted that Lumberyard materials shouldn’t be used for manned spacecraft or for military use in connection with live combat.

But if all hell should break loose (literally), Amazon said developers should ignore all those restrictions.

“This restriction will not apply in the event of the occurrence (certified by the United States Centers for Disease Control or successor body) of a widespread viral infection transmitted via bites or contact with bodily fluids that causes human corpses to reanimate and seek to consume living human flesh, blood, brain or nerve tissue and is likely to result in the fall of organized civilization,” Amazon (AMZN, Tech30) said in its terms of service.

Lumberyard, released on Monday, is a free game engine integrated with Amazon’s cloud services and its live video game streaming service, Twitch. Amazon says Lumberyard will allow developers to utilize the company’s vast computer power and storage systems that come from its massive data centers.

Apparently, it’s not uncommon for companies to bury jokes in their typically long and boring terms of service.

It’s prompting me to have some fun with my website polices.  Maybe I’ll embed a coupon code in there somewhere for anyone that gets to the bottom of it…we’ll see!!

Until then, stay safe and don’t forget that the number one rule is “cardio” in the event of a zombie attack.

Ryan

 

TV Repair at Mission Repair?

Hello again friends,

Well, it’s not official yet.  However since we have an amazing component level soldering staff and we’re repairing logic boards and other highly technical repairs in house, we are going to give a few items a try.  Our logic board repair division is growing rapidly, and if you’re a skilled component level technician and looking for employment, you should send us your resume!

1. Flat Screen Televisions

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We understand that TV’s drop in price so quickly that there are not a lot of feasible repairs at times; however when your TV fails just out of warranty, it may be cost effective to have a repair performed unless you just like buying TVs and are prepared to do so.  Like the gadget repair industry we are in, there is a viable economic limit when something fails, and we always try to provide the best pricing to ensure usability of your expensive electronic devices.

2. Bose Sound Systems

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Casey was kind enough to take this sale into our repair lab, and the customer states that “it doesn’t work”.  We are digging into this unit and if we can find a common or relatively simple solution for repair, we will begin providing services on these units as well.  We know that these systems are expensive to buy, so why not offer repairs on them as well?  Time will tell.

We’ve had requests for Radar Detectors, GPS units, and Beats Headphones as well.  We explore options as they come to us, but I feel a few new product lines heading to market from Mission Repair soon.

Last thing…when you search “screen repair” on Google, we will sometimes come up as a viable option.  However we have received multiple calls for “screen door repair”, and I want to let you know that we are not “screen door technicians”.  Just for clarification!  🙂

Take care, Ryan

Holiday hours approaching!

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Happy Holidays from all of us at Mission Repair!

We wanted to share our holiday hours with you so you are aware of a few special days that we have coming up.

December 24th, 2015 – we are open 10:00am to 3:00pm.
December 25th, 2015 – we will be closed.
January 1, 2016 – we will be closed.

Otherwise, our normal business hours will be observed and we will be happy to see you soon.

Have a great end of 2015!
Ryan

Top ways we hear how people ruin their iPhones.

Hello friends-

Ruin is a strong word, I should say “ruin your day”, because in all of these cases, the iPhone can be fixed! It’s why we are in business.

I thought it was time for us to run some data through our system and come up with the top 5 ways our customers have reported damaging their iPhones. This data is similar for iPods and Android phones. Without much more to say, let’s see what and why things are happening to our customers in real life! We will start with #5:

5. It just happened.

Unfortunately we hear this a lot. “I set the phone down and the next time I picked it up, the screen was cracked”. Or, “I left my phone in the car overnight, and now it won’t turn on.” These types of issues are a mystery. Spontaneous breakages. I think it’s the aliens that did it.

4. Animal ate it.

Well, I can’t really say “ate it”, but truthfully there are many times that either the family dog thought the device was a chew toy, but we are also going to include dogs stepping on devices in this one. We hear this a lot: “my dog stepped on my iPad” and the next thing you know is that we’ve had to replace a cracked glass on the device.

3. Pulled by the cord while plugged in.

It’s never a good idea to plug your iPhone in then string the cord across the hallway so that your iPhone is sitting on a table. This is a recipe for disaster, and now that white cable that you treasure so preciously just became a tripwire for the next unsuspecting passerby. This issue causes a lot of cracked screens and charging port problems.

2. Liquid Damaged.

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I just heard this on Friday: “I had my iPhone in my back pocket, started to pull down my pants to use the restroom…and ker-plunk my iPhone went into the toilet.” We love these (not really). Truthfully clean toilet water in the iPhone doesn’t scare me that much; but some of my technicians might think otherwise. Spilling a glass of water, jumping into a swimming pool with an iPhone in your pocket, or dropping your iPhone into a glass of beer at a Rolling Stones concert have all been reported.

AND THE NUMBER ONE REASON IS……………..

1. Dropped!

There’s not much more to say about this one. Drops are clearly the number one reason that customers call into Mission Repair for service. Some customers even state “I dropped my iPhone from about 3 feet onto the carpet. I can’t believe that it cracked!”. Believe it.

And there you have it. Straight from the customer’s experience. Let me give you one more “abstract” testimonial from a long-time customer of ours that flies with the Blue Angels Navy Team. Lt. Amy Tomlinson took her trusty MacBook with her on a flight, and slammed the canopy of her F/A-18 Hornet crushing the screen. She called us at Mission Repair and we got her back in working order in no time. I’ve recently talked with Lt. Tomlinson and asked her about that MacBook. She was proud to say the she upgraded herself into a new unit; but the original “smashed then repaired” laptop was still being used by her mother after several years. That’s just awesome!

Have a great week, I’ll be back soon.

Ryan