What kind of tablet did you need repaired?

Good afternoon,

We just got a call from a customer asking if we fixed ASUS tablets…and the fact is that we do! Mission Repair offers the most complete line of tablet repairs– more than anywhere else you’ll find on the Internet.

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Don’t see a tablet on our list?  It’s OK, give us a call!  We are adding new services constantly, and maybe we just haven’t quite gotten your device on our list yet.

We service thousands of tablet screens for schools across the country, and many Apple One to One Schools enjoy the expedited services we offer here at Mission Repair.

Thanks for reading, don’t live with that cracked screen for too long!

Talk to you later, Ryan

Why use Mission Repair when I can go to the repair guys down the street?

Hello there,

We do get calls every day and have heard many times before:

“Why should I use Mission Repair when I can go to the repair shop that just opened down the street from my house?”

It’s true, it appears that this business we’re in is getting pretty popular. Apparently everyone wants to get in on the industry, but I can confirm that it’s not easy to do. Repairing these delicate devices, offering a warranty, advertising, hiring, and running a location (multiple in our case!) takes a lot of effort and know-how. Let me give you an example…

We received an iPad Air in for glass screen repair…very typical for Mission Repair, so it was received, bar-coded and sent to a technician:

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This repair started off like any other until we opened it up, and it was immediately apparent that someone else had already *tried* to perform the repair. We called the customer to confirm this, and he should have chosen Mission Repair in the first place.

Upon opening the device, we immediately discovered that the glass was SUPERGLUED down. This is a huge no-no. Super Glue outgasses and melts plastic and rubber. Is there plastic and rubber inside of an iPad? You bet. Not to mention it cakes up and makes rework a bear:

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Once we got the screen lifted up, this company even left the protective plastic cover that MUST be peeled off before it’s installed. It was still on there!

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That’s Ok, the screen was wrecked anyway, so we can fix that for sure. Then as we took the screen off, there was a gold pin broken and missing on the digitizer connector which would explain why the customer was having issues with the “touch” function. It’s hard to see, but we’re pointing to it here with a pointed tool:

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So add all of these up and now the customer needs a logic board repair, and new glass panel and a little bit of extra labor to clean (as best we can) the Super Glue from around the frame so that the new glass will sit level.

This was a perfect unit for me to write about, but I feel terrible for this customer and he said that “I had it repaired locally and been having problems with it since it was repaired”. If you’re going to go with one of the new guys they can’t all be bad…

But you can expect that a repair company that doesn’t have 8 years worth of repairs is going to have some learning curves. You just don’t want them learning on your device!!

Stick with the experts; stop by one of our locations or simply give us a call because we service every address in the USA via our mail-in program that is the best in the country. Questions? 844-459-0105.

Thanks, have a great day. Ryan

iPads + School in session = Cracked Glass

Good morning!

There’s a reason that both teachers and students love the iPad. It enables endless opportunities to create hands-on, customizable learning experiences. I’ve seen it first hand after visiting several schools in the area and watching children in the classroom use the iPad like it was always a part of their life. And now it is.

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We’ve found many schools with a need for quick and professional service on cracked iPad screens; most institutions implement a fee on the parents for damages; others do not. While many schools are moving to the Apple “1 to 1” program starting as early as elementary school, the repair prospect is an expensive one for both the students and the schools.

This is where Mission Repair steps in. We offer customized programs for schools in the Kansas City area and across the nation. We don’t have restrictions or “deductibles”, and you don’t need to buy a service plan. When you’re in need, simply give us a call or set up a repair online. We will have your iPad up and running and back into your hands in no time. Have you ever seen a 7 year old with an iPad? I have…and I’ve also seen what can happen with a simple “slip, drop or oops!”.

Mission Repair is on hand and standing by.

To Schools: We accept Educational Purchase Orders, and we have been for almost 8 years. We are here for you!

Take care, Ryan

Our “Got Repair” Benefit Is Reaching New Heights!

Hello M:R Nation –

We have hit a momentous number at Mission Repair and that number is 5,000. We have been able to save over 5,000 people some hard earned cash with our Got Repair program in a little over 1.5 years!  What is our “Got Repair program”? Its as simple as this: If you have your broken device repaired with Mission Repair, you will never pay full price for the same repair on the same device again!

You already know your iPhone or iPad is not all that durable.  You just saw it crack before your very eyes. So if you have it repaired, you know full and well that you have a chance of damaging it again.

Imagine walking into a repair center, having your iPod Touch screen repaired, dropping it on the way out and re-cracking the screen. This has actually happened and this is where the Got Repair program comes into play. That customer had to pay just a fraction of what they just paid to have it re-repaired. Of course we offered if up for free in this instance (we felt bad) but the customer declined and paid the Got Repair price.

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With that explanation of the Got Repair program, look at this number one more time…5,000! There have been over 5,000 people that know, not only can you drop and crack your device once, but twice, if not three times! So why not cover yourself here? We are not talking insurance, we are talking a massive discount, just for being our customer. There is no deductible, no paper work and no extra charge. It comes automatically with your Mission Repair service!

Keep in mind, we are talking about physical damage here. You already have awesome warranty coverage with Mission Repair, but add on to that accidental damage. Its the very reason we are called the intelligent choice by many people. It just makes sense choosing Mission Repair for your repair needs. Got Repair is attached to each one of our services, so you can bet we have you covered on whatever you need repaired!

So, here’s to another 5,000 customers that we can help save time, money and sanity with!

Cheers, Troy

My iPhone 5 Is Broken!

Hello M:R Nation –

You did in fact read the title correctly. My iPhone 5 is broken and guess what, I’m not going to repair it :-)! I will let Apple take the reigns on this one. You see, my iPhone 5 is still under warranty and though I would enjoy supporting Mission Repair with some of my hard earned money, I’d just rather have this repaired for free.

When I try to take pictures or a video with my iPhone 5, strange artifacts appear in the shot. It is kind of ghosty if you ask me. So while I am going through this, I might as well review my experience.

I went through Apple as a normal customer (because I am), and it took me some time to figure how to get a box sent to me. It seems every effort is put in place to get me to keep the phone or take it to a genius at my local store. While this is fine, it was a little off putting. I just want to send it out and not think about until I receive it back. I finally figured it out and this is what I received today:

Let the games begin!

Let the games begin!

I will get this thing shipped out and we will see what happens from there. Keep your eyes peeled for an update on this. My prediction is that I will receive a refurbished unit, so I better back up my data pronto!

Now this whole experience brings up a relevant topic for me to share with our customers and/or soon to be customers. We have made it a habit here at Mission Repair to check on your warranty for you if we receive your device and think it might still have coverage. We don’t want you to spend money if you don’t have to. This is a practice that dates back well into the 1st generation iPod repairs we used to do and we still practice it to this day.

If you have a cracked screen on your iPhone 5 or iPad Mini, its pretty obvious that it will not be covered under warranty. But if you have a newer device and think it might be under warranty and it has no signs of physical or water damage, double check with Apple, you have a good chance of a no cost repair or replacement. So why am I giving you this information? Because I am just like you, I don’t like to spend money when we don’t have to. So please take this tip for what it is worth and we will have your back the next time around when you don’t have that warranty coverage.

Now what am I going to do about a phone for the next few days?

Cheers, Troy