We Will Come To You!

Hello M:R Nation –

We try very hard to make your repair experience as seamless and stress free as possible. This is actually something that we work on consistently. We didn’t set up our procedures 8 years ago and leave them to sit stagnate. We work very hard to change with the times and answer to our customer comments and complaints. This is how our shipping kit was born!

The shipping kit is a big part of Mission Repair and it too has evolved over the years. Starting out as a huge, bulky cardboard boxes, we have worked hard to slim down all of our kits to not only cut down on weight, but to use less material for environmental reasons. Check out the laptop shipping kit and the changes we have made: 

 

Mission Repair Shipping Kit

Before

Mission Repair Shipping Kit 2

After

 

We were able to cut the material we used in half and maintain the same protection as our old, bulky shipper. This shipping kit fits the smallest smallest of netbooks to the largest of laptops and protects your computer for its long haul to Kansas City! 

We are serious about both convenience and protection and this is exactly what our shipping kits offer! So If you have a smartphoneiPod,  tablet or laptop that is in need of attention, let us pick it up for you! You can choose this option when starting you repair order. Click the “inbound” drop-down button and select “send me a (ground/overnight) shipping kit”. From here, we will dispatch the materials to your doorstep, you package it up and call Fedex to stop back by to pick up your device for repair. It’s that simple!

If you have any further questions about our shipping kits, call Derrick in our shipping department (866-638-8402). He would be happy to answer questions you might have! 

Cheers, Troy 

 

Staying Alive! (13″ MacBook Screen Repairs)

Hello M:R Nation –

No, this is not a post about the 1977 hit by the Bee Gees, though I could do a whole post on the voice of Barry Gibb. This post is actually about the Black and White 13″ MacBooks from 2006. The staying power of these things just shock me. Apple continues to support them with new software updates and we continue to support owners with any needed repairs that they might need to keep these things out of the trash can!

macbook imageOur most popular repair service on these modern day classics are… you guessed it, the 13″ MacBook 24 Hour LCD Screen Repair. We are inspired by how many folks just love this computer and will do what they can within reason to keep these up and running.

In fact, Mission Repair supports MANY of the older models that most repair centers either can’t or just don’t care to support. This is a pride point that has had some recent discussion internally, when completing a slight facelift on www.missionrepair.com. We had discussed removing some of the older Mac laptop repairs, but just couldn’t bring ourselves to do it.

Do you have an older device that you can’t seem to find support on? Give us a ring, lets see if we can help you out! The worst thing we can say is “Sorry, we can’t help you with that one”  in a high pitched Barry Gibb voice.

Cheers, Troy

Congratulations Graduates, coupon inside!

Good afternoon everyone,

I was just talking with my wife Dandra this weekend and we both realized that this is the first year that we didn’t get invited to a graduation ceremony. In fact, it looks like we will have a reprieve next year as well, but my son Casey will be graduating in 2015 so he’s next on the list!

Graduation Time!

This is a fun time for those kids that are finishing up their school commitments and moving into college. Or even more rewarding for those students that are finishing college and graduating – that’s a show stopper as well. Time to celebrate!

Well, we here at Mission Repair can’t be there physically to party with you if you’re graduating this year, but we can give you a special treat if you find yourself in need of an iPhone, iPod or Tablet repair. Even think about your laptop computer…does it need service? Well we’re giving a 13% off coupon to all that begins today and lasts through May 31, 2013. 13% off in honor of the class of 2013!! I tried to give everyone 2013% off but my system wouldn’t take it for some reason 😉 USE COUPON CODE “GRADS” TO RECEIVE YOUR DISCOUNT.

Again if you’re a graduate or know a graduate; congratulations and we recognize all of the hard work that goes into an individual’s education. Job well done. Have a great May!

Ryan

13″ Macbook Repair? Yes, We Still Do That!

Hello M:R Nation –

The original Macbook is a timeless pieces of art. Its design and simplicity has paved the way for what you see today. It was well before it’s time and it show. When it first arrived in early 2006 and we started to offer services for it, I never envisioned receiving them on a daily basis for repair 7 years later. This truly shows you how timeless it really is. In a world of bigger, better and newer, the Macbook has stood the test of time and has continually provided enough power, speed and longevity to appease us technology crazed human being.

apple macbook

This is why we love Apple. The products they produce are so great, that people use them for years! I personally use a Blueberry iMac G3 for my Oregon Trail addiction and to keep track of my personal finances ;-). While that was a joke, it is not far fetched. The iMac G3 that I have in my office is running OSX 10.2 and still offers a good amount of computing fun. The original Macbook is no different. I would be comfortable running the entire business on it.

So, with that being said. What services do we currently offer for the Macbook? The same services we offered 7 years ago! Take a look at what those are below:


Yep, that is a big ol’ long list of services indeed. We offer each of these services with the care and speed that you expect. So please, keep those Macbooks up and running! There is no need to give up on them just yet.

Cheers, Troy

Cracked Macbook Pro with Retina Display? Mission Repair Has You Covered!

Happy Monday M:R Nation –

Did you know that Mission Repair services the newest Macbook Pro with Retina display? We actually service both the 13″ and 15″ models which have just recently been released by Apple.

What makes these services differ from our normal Macbook Pro Repairs? Well, it’s that beautiful Retina display. Thinner and more crisp than ever, you would have to imagine that there is some kind of new technology used for this result? Well, this is a yes and no. What you see on the Retina display Macbook Pro is the same thing you see on the new Macbook Air, the whole display is built into the display backing.

Macbook Pro Retina Display Repair

You can see in the above picture the different layers that are included in the new MacBook Pro Retina display assembly. What should really jump out to the trained eye is the fact that the glass is no longer a separate piece. It too, is built into the display backing with all of the other LCD components. In fact, the glass is now considered a component of  the LCD screen. This is how Apple has produced such a masterful display. In true Apple fashion, less has become so much more!

With this new configuration, this means that this is not a project for the DIY’er! This is not something you would want to do sitting at your kitchen table. This procedure calls for a few specialty tools that you can’t pick up at the local hardware store, unfortunately. However, if you are considering completing this repair yourself, you should start with the tool needed first and foremost, a cleanroom. This should only set you back a few hundred grand 😉

A cleanroom will help you keep any dust or debris from entering those layers that you are building into the display back. Now, we know most of you don’t have a few hundred grand to just throw towards a cleanroom and this is where Mission Repair has you covered! We will do all of the work for you! We have all of the tools, the  professionally trained technicians and experience to turn your frown upside down!

We are now offering both the MacBook Pro 15″ RETINA DISPLAY Glass and LCD Repair and  MacBook Pro 13″ RETINA DISPLAY Glass and LCD Repair services! We have had the 15″ service up for some time now, but never really announced it. With the addition of the 13″ service, we find this to be the perfect time for that! So starting today, we are actually officially announcing these services! Along with screen services, we also have diagnosis, superdrive and logic board flat rate services, so please look out for those.

We are excited to offer these much needed services and hope to save you some cash along the way. Repairing your Retina display with Mission Repair will be 1/4 the cost of buying a new laptop. This is a number I can’t make up. So please contact us at 866-638-8402 with any questions you may have and enjoy the first Monday of March!

Cheers, Troy