Mission Repair: Spring Price Drops!

Good afternoon all!

I know many of you, just as I do, look for a good deal on about anything you purchase these days. I found myself over the past few weeks talking with Groupon about their services and what it could do for Mission Repair. I look for competitive pricing but at the same time refuse to use the bottom of the line parts as the quality just doesn’t hold up. I research my competitors as well and finding some of them offering Groupon deals. Well I will save you the time and effort to buy the groupon.. We already have prices as low as those so called “deals”, simply walk in, or mail in your device and enjoy the Mission Repair difference. Fast friendly service and quality repairs at prices the other guys have to  offer “discounts” to match.

Mission Repair has parts in stock and technicians ready to serve you, simply come in to one of our retail locations and get your device back in working order asap! You can also mail your device to us, or call toll free 844-459-0105 for assistance.  We back all of our parts and labor with a 1 year guarantee and always willing to help out repeat customers. I know the feeling of replacing my windshield on my car and literally within 24 hours have another crack from a rock! We feel your pain and will help you out if you luck just doesn’t go your way and you need a 2nd repair.

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We look forward to serving you and helping you get your phone, computer or tablet back in like now condition. Please don’t hesitate to call us (844-459-0105) or email (sales@missionrepair.com) us for any questions you may have!

Have a great day!

 

Retina Macbook Pro Repairs – Now expedited service included!

Hello everyone –

Since purchasing Mission Repair earlier this year, I have been working to bring new repairs, quicker repairs, and a overall high level of customer service without raising prices. I’m excited to bring you quicker turn around times on all Retina Macbook Pro and Macbook Air LCD repairs. We now offer 72 hour turn around once we have received the computer.

 

Expidited

Partnering with world class suppliers makes all the difference – from parts, repairs, and highly technical repairs (such as the Retina LCD replacement) – allows Mission Repair to bring you added services with no additional cost. Should the unthinkable happen, come by one of our two locations, or box up your computer and ship it in to our Lenexa location.

Thank you again for all your support!

Jeff

I walked into my Mission store and saw this:

Hello there friends,

I made a surprise visit to my Mission location yesterday..unannounced…and found my guys watching cartoons!  Yeah, you may know it.  It was “He-Man” from the 1980’s!

Just as I was getting close to letting my team hear an earful, I calmly asked “why is He-Man running on this customer’s MacBook?”  I’m a fair guy.  I don’t mind the employees listening to music while they work, or even tune the radio to AM to listen to a Royals games now and again.  But watching cartoons while you’re on the clock?  It ain’t happening.  I was looking for the ring leader.

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Carl stepped up and said “It’s me.”  Mmmm boy, here we go!

“Ryan, this customer was having issues with Youtube shutting down randomly, and I’ve pinpointed it to the RAM in this unit.  I diagnosed it, tried it myself after I was able to duplicate the issue, and now it appears to be solved.  I’m now running the first long video that I could find, and He-Man was it.”  He goes on to say “It’s been running for a long time, but this is a 10-hour marathon and I wanted to make sure that our customer didn’t have the same issue after I repaired the computer.”

Well then.  I grabbed a large piece of humble pie and took a bite.  Those guys weren’t messing around.  They were testing a repair.  GREAT!

That means apparently I do condone cartoons while we’re on the clock.  As long as you tell me it’s for “testing” purposes, that’s all I need to hear!

Bonus points…what was He-Man’s tag line? I HAVE THE POWER!”  I can personally remember that opening sequence of the cartoon, apparently it’s a keeper in my mental files.

So rest knowing that if you bring your MacBook Pro in for repair: we may watch some cartoons on it.  But it’s for a good cause, and this customer was thrilled that we did.  It’s a highly technical operation, but someone has to do it 😉

Take care, Ryan

 

 

Best of the Mission Repair Blog.

I was going through the insights of my blog tonight as I have been patiently waiting for the 1,000,000 Unique Visitor counter to turn (we need about 200 more at this point), and found that our best blog day was:

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Yes, we had over 31,000 views on a day a few years ago (we average much lower than this per day now) and it was a special day. We had received a frame for an iPad 2…long before the iPad 2 was released…and we posted it here on our blog. Here’s the infamous picture:

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And a link to the original article here. We talked about the frame itself, how a MacBook camera fit directly into the slot where a camera would most likely be, and posted it for the world to see. Looking at the picture now makes me thing “that got all of that attention?!?” Well it did bring 31,000 views on that memorial day and crashed our wordpress site a few times so it probably would have been even more!

There’s a little known tidbit that I’ve never talked about regarding this picture. Apple called me directly about it and discussed how and why I got the part and asked if I would take the image down. We had a peaceful discussion about it, it never went any further, and the picture and article remain here posted on the Mission Repair blog today.

I’m bringing this up because since that post a while ago, we have had a steady increase in blog readers, subscriptions, followers and re-posts. Sometime in the next few hours we will reach 1,000,000 Unique Visitors, and I’m going to stay awake for that. You don’t need to; unless you’re trying to win that iPad Air that I’ve been talking about. Then you should grab a cup of coffee and keep watching. It’s going to happen very soon to make today another Mission Repair Blog moment in history.

I’ll be right here, Ryan

Football season has arrived!

Hello everyone, it appears that we are in for some real fun this week as the the NFL season starts tomorrow!  I can’t believe that another week is in the books and we’re heading into a great game with the Steelers and the Patriots tomorrow evening.

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I know, it still seems early to me, but the NFL preseason games are over! This is an awesome time of the year for us because we have a good group of football fans at Mission Repair, and I usually sneak out with a few employees for some tailgating here in Kansas City, Denver, and we’ve even travelled to California to see a game or two.

Dandra sees these weekends as “the days that we get to eat cheese dip”, but I like to think that I’m more of a true football fan than her. Don’t get me wrong, I love cheese dip…as long as it comes with some professional hits, runs, tackles and touchdowns.  And some chips 😉

To all of those that are in fantasy leagues: Best of luck. I needed to stop playing fantasy football for two reasons:

1. I was distracted by the fantasy play. It took me away from the games that I really wanted to watch and I was focusing on the wrong parts of what was really important to me.
2. I never won 😉

So I’m back in “couch potato” mode on Sundays for a while…unless of course I need to be at the office to help repair the stacks of laptops we have in the repair queue. I better assist tomorrow through Saturday…I need this Sunday off!

Good luck, and happy NFL 2015!

Ryan

It’s getting exciting here in Colorado!

Hello friends,

What a day. It’s been *almost* a record-breaking sales day here at Mission Repair and all of our locations are rockin! Thanks so much for all of our new customers today, it’s been amazing. We are working hard to stay ahead of the curve and I’m working equally hard at preparing for our Ribbon Cutting Ceremony here in Lakewood, Colorado tomorrow at 4:00pm. We’re decorating the office as we speak and the list of fun and goodies is just fun to think about!

It feels like a Mission Repair birthday party in here, but that's not actually until April!

It feels like a Mission Repair birthday party in here, but that’s not actually until April!

We’ve got treats and goodies, drinks and discounts all that will be available at Mission Repair in Lakewood, Colorado tomorrow at 4:00pm. Several businesses will come to join in the festivities, and we’re even giving away a BRAND NEW IPOD TOUCH to one lucky winner! Simply stop by and drop your name into our drawing any time before 7:00 pm on St. Patrick’s Day here in Lakewood. We will pick the winner and deliver the goods!

If you’re in the area, it would be a great time to pull into our shop and check it out.

Mission Repair
3234 South Wadsworth Blvd.
Unit I
Lakewood, Colorado 80227
720-897-6297

We will be here in full force ready to say hello and to give you a chance to win a brand new iPod Touch. No purchase necessary, enter once for a chance to win!

It looks like it’s going to be a long night here at the office- so I better get back to work.

Take care, Ryan

The Truth about MacBook Air Screens.

Good evening friends,

It’s late Friday night, I’m just finishing up my day at Mission Repair (working from home) and disaster struck my Apple notebook.

I personally use a 13″ MacBook Air at home. It’s been a great machine that hasn’t given me a bit of trouble until I made a mistake. It’s a mistake that even this late at night I feel that I need to share with my blog followers – a mistake that will prove to be costly. I grabbed my laptop by the screen to pick it up like I’ve done a many times before.

I picked it up by the top of the computer where the screen is, not by the bottom of the computer where the keyboard is. MISTAKE.

I’m going to stop writing and take a picture…you’ll see the beginning of this blog in the background, and everything will look normal as so:

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You can click on these pictures to get a close up look at what is going on.

But after I picked it up by the screen in the very spot that you see my thumb and hand, I squeezed a little too hard. Now when I apply just a slight bit of pressure to the bezel where my thumb is located, my image goes haywire:

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What you see here is a classic “broken LCD” on a MacBook Air. There are many degrees of “broken”. In fact, when someone has a broken LCD screen, it might physically appear cracked. It might looks like and “ink” stain running across the screen. Or it might in fact be like my situation where I can get the screen just into the correct position, not touch it and have it appear fine – but the slightest movement can show it’s ugly side.

I know that lifting a laptop by it’s screen is not the correct way to handle a laptop. The MacBook Air is so light and easy to carry at some point I made the decision that it would be OK to do so.

I did a quick search on Apple Discussion Forums and found a nice article on Considerations for a long life of your MacBook Air which give good advice on many maintenance and daily life considerations when owning one of these devices, but does not discuss “lifting” the unit by the lid. I guess that’s just common sense that I didn’t use.

In this day and age with tablets in and amongst my life it might just be a subconscious thing- I grab my tablet by the screen, right? Isn’t a tablet merely a laptop computer “lid” without a hardware keyboard? Well, this comparison of the two might be OK if only considering the physical aspects of the devices but they are truly two different devices…however somewhere in my mind it just felt OK to grab the screen of my computer.

My advice is…don’t do it. We constantly repair MacBook Air screens at Mission Repair. I’m lucky that I can just take my computer into my shop, buy a screen for myself and install it. This is not so easy to do for consumers that don’t own an electronics repair shop and I understand this – it’s why Mission Repair is in business.

Do your best to avoid the situation that I’m in unless you don’t mind paying for your computer to get repaired- but if you do, you know who to call. Shameless reminder: 866-638-8402. I’ll be taking mine into the tech lab tomorrow.

Have a great weekend everyone, take care.

Ryan