Summer is winding down and school is getting underway. Here at Mission Repair things have been busy, so busy in fact I have been putting together a new partnership that will bring a huge boost to our productivity and repair capabilities. Even with all of the technicians currently at Mission Repair the summer can be a challenge to maintain the proper turn around time and quality standards you have come to expect over the past eight years. I’ve been working tirelessly to build a new partnership over the past few months and am excited to announce that Mission Repair has joined forces with the premier repair depot in the US, Certified Gadget Repair, Inc. The management team at CGR, like me, have a long history in the wireless parts and repair industry. Their technicians are skilled and have been trained to handle the variety of repairs just as our own have. Behind the scenes I have been subcontracting some work to CGR for some of the micro-soldering work and overflow as Mission Repair needed a hand in recent months to keep up. We have joined forces to bring the best overall experience to both our retail and B2B customers. The newly formed management team has a diverse background and brings years of experience in repair, logistics, technology and education.
The first expansion store is now open, CGR has a retail location at 135th and Mur-Len. Many of you may not be aware that more than half of Mission Repair’s business comes from outside the Kansas City market. In addition we receive weekly referrals from local retail stores such as the Apple store, Best Buy, ATT, Verizon, Sprint just to name a few. We also have mail in customers that are directed to us by local repair shops across the country. We are one of the longest operating independent repair shops still doing iPod repairs in addition to all of the latest gadgets. We rarely say no to any repair, our motto is if we can find the parts… we will fix it! We serve the entire US and see repair orders shipped from around the world. As we continue to grow we needed a partner to help us expand quickly and keep the same high quality standards Mission Repair has built over it’s 8+ year history. CGR has the business model, the experience and quality people to do just that. They have been servicing some of the larger insurance companies from across the US with excellent feedback.
I’m excited for the future and hope you will all join us in one of our new locations and one of many to come in the Kansas City area. We will be rebranding stores, adding locations and announcing some exciting events and classes in the near future. Thank you all for the continued support and we look forward to seeing you soon!