Computer logic board repair at Mission Repair.

Hello there friends,

Every day we receive Macs and PC’s in for repair; and some times there are subtle issues that are bigger than one might think!

Recently I had a very nice customer that was simply trying to install a new solid state storage drive into his 17″ MacBook Pro; but the computer wasn’t wanting to install any new software.

He brought the unit into us, and at first I was sure that he just had a bad drive cable. So I tried a new cable but had the same issue. I tried another new hard drive with the same result. I tried the RAM, isolating everything that I could but drilled it down to a logic board (mother board) issue. Once I pulled the logic board from the unit, it was easy to see a burnt IC and resistor (center of the pic!):

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The tricky part about this computer is that pretty much seems like it’s OK until you try to install software. Wow…there is just something wrong with the “logic” in this logic board!

So a little bit of surface mount rework and we will have this unit back and running perfectly for the customer.

I just want to let you know that a failing logic board can show it’s ugly head in a lot of ways. It can have no power, distorted video, not reading the memory or hard drives correctly and a myriad of other possible issues. Just keep these things in mind if you’re having computer problems, and that Mission Repair can solve them.

Have a good Wednesday! Ryan

Why use Mission Repair when I can go to the repair guys down the street?

Hello there,

We do get calls every day and have heard many times before:

“Why should I use Mission Repair when I can go to the repair shop that just opened down the street from my house?”

It’s true, it appears that this business we’re in is getting pretty popular. Apparently everyone wants to get in on the industry, but I can confirm that it’s not easy to do. Repairing these delicate devices, offering a warranty, advertising, hiring, and running a location (multiple in our case!) takes a lot of effort and know-how. Let me give you an example…

We received an iPad Air in for glass screen repair…very typical for Mission Repair, so it was received, bar-coded and sent to a technician:

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This repair started off like any other until we opened it up, and it was immediately apparent that someone else had already *tried* to perform the repair. We called the customer to confirm this, and he should have chosen Mission Repair in the first place.

Upon opening the device, we immediately discovered that the glass was SUPERGLUED down. This is a huge no-no. Super Glue outgasses and melts plastic and rubber. Is there plastic and rubber inside of an iPad? You bet. Not to mention it cakes up and makes rework a bear:

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Once we got the screen lifted up, this company even left the protective plastic cover that MUST be peeled off before it’s installed. It was still on there!

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That’s Ok, the screen was wrecked anyway, so we can fix that for sure. Then as we took the screen off, there was a gold pin broken and missing on the digitizer connector which would explain why the customer was having issues with the “touch” function. It’s hard to see, but we’re pointing to it here with a pointed tool:

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So add all of these up and now the customer needs a logic board repair, and new glass panel and a little bit of extra labor to clean (as best we can) the Super Glue from around the frame so that the new glass will sit level.

This was a perfect unit for me to write about, but I feel terrible for this customer and he said that “I had it repaired locally and been having problems with it since it was repaired”. If you’re going to go with one of the new guys they can’t all be bad…

But you can expect that a repair company that doesn’t have 8 years worth of repairs is going to have some learning curves. You just don’t want them learning on your device!!

Stick with the experts; stop by one of our locations or simply give us a call because we service every address in the USA via our mail-in program that is the best in the country. Questions? 844-459-0105.

Thanks, have a great day. Ryan