It’s a good idea to insure your package when you send it to Mission Repair!

Hello there friends,

It’s getting mighty scary out there since Halloween is right around the corner. I don’t know why but we are really immersed in this Halloween season. I’ve also already had my fair share of “fun size” candy bars here at the office!

I wanted to talk about another scary scenario; while we take in mail-in repairs every day from across the USA, there are times that the shipping service makes mistakes. Take this package that we received today for example:

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No, there isn’t an accordion in this box, there was actually a Microsoft Surface 2 in there that somehow miraculously wasn’t damaged more than expected. A good amount of bubble-wrap took care of that.

But this is a reminder then when you send in your devices, it’s just a good idea to add “replacement value insurance” on your package in case it arrives in worse condition than this one did. We all know that things can happen, and our shipping carriers are not perfect.

“Boo” — there’s your scare of the day from Mission Repair 😉

See you tomorrow! Ryan

Technical update about checking out on MissionRepair.com – it’s a good thing!

Attention, Mission Repair customers!

We’ve got a security update completed that we wanted to share, and more importantly, describe how it could impact your online experience with Mission Repair.

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In a nutshell, the Payment Card Industry Security Standards Council (PCI-SSC) earlier this year released FAQs ahead of changes to their data security standards. Among their recommendations, the Security Council heavily encouraged hosting providers to upgrade its Transport Layer Security (TLS) as soon as possible.

With security as one of our top priorities, our IT team worked to implement this update, and at the end of June, we disabled TLS 1.0 and moved to TLS 1.2 so we can continue to exceed PCI certification requirements and ensure all of our customer data remains safe.

What does this update mean for you?

Overall, the impact to your experience on MissionRepair.com was small. The main area to prepare for is in terms of any shoppers who try to access our site using Internet Explorer 10 or lower. These users will still be able to access the site without issue, but will receive an error message when visiting secure pages, such as our one page checkout where you’d type in your credit card information. Please note that a very small percentage of web traffic comes from these older browsers, so it most likely won’t even affect you at all.

Customers and administrators who want to continue using Internet Explorer 10 or lower can easily do so with just a few changes to their browser settings:

  • -On the Internet Explorer main menu, select Tools > Internet Options.
  • -In the Internet Options box, select the Advanced tab.
  • -In the Security category, uncheck Use SSL 3.0 and check Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 (if available).
  • -Click OK
  • -Exit and restart Internet Explorer

  • If you have any questions, don’t hesitate to contact our Support team for more information.

    Thanks, Ryan

    Save 15% this Halloween – Discount Inside!

    It’s almost Halloween, and we’ve got a special that’s perfect for the occasion.

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    On October 31st, 2015 you can receive 15% off your order when you visit one of our locations just for wearing a costume! Now, let’s discuss what a costume is. For example, if you’re a Police Officer, you can’t come in with your uniform on and say “I’m a Police Officer for Halloween”, that won’t work…sorry Tony B!

    We are looking for creativity, and anyone in a great costume that lets us take a picture of them might also be published on our blog to be read by millions. Interested in stopping by Saturday? We will be handing out candy to the little ones (a safe way to trick or treat!) and giving an awesome 15% discount to anyone that is dressed in a costume. Come on by!

    15% off for walk-ins on Saturday 10/31/15 from 10am – 5pm, no coupon needed, but a costume is required!

    Have a Happy Halloween!
    Ryan

    (Offer cannot be combined with any other coupon, including Got Repair. Valid on NEW orders only. Valid 10/31/15 10:00am – 5:00pm.)