5 Question to Ask your Cell Phone Repair Shop: According to eTechParts.com!

Hello there blog readers!

I just read a blog posted on eTech Parts (supplier of wholesale iPhone parts), and after reading it I appreciated what they are saying. Grace is their author, we know her well here at Mission Repair, and I’m going to go down their list (You can read the actual blog here):

1. What kind of warranty do you offer – and what does it cover?

Grace states “6 months is the average warranty period offered by wireless repair shops in the US”. That’s true. Here at Mission Repair we offer 1 year warranties on all of our screen repairs, and LIFETIME warranties on all battery installations. In addition to that, we have our “GOT REPAIR” warranty that is automatically included on each screen replacement which ensure that if you ever break your device’s screen again you never pay full-price again. Ask the “other guys” if they do that, and put it in writing like Mission Repair does!

Image Courtesy of blog.etechparts.com

Image Courtesy of blog.etechparts.com

2. How do you ensure the contents of my device remain private and protected?

Grace is right when she says “Protecting the privacy of your data is an important priority for repair shop owners.” Our company policies call for immediate termination of employees that break this cardinal rule. Additionally here at Mission Repair we don’t require your passcode if you want to ensure privacy protection.

3. Where do you get your replacement parts?

Grace is the expert in this field, she advises that not all cell phone repair parts are created equal. That’s eTech Parts’ business. Here at Mission Repair we understand it just as well. That’s why we don’t sell “special colors” of iPhone screens, and I caution anyone to buy a color of part that not stock. Not only do you KNOW it’s a knockoff part, it’s also illegal for repair companies to do so. Apple doesn’t like people messing with their trademarks.

4. Why are you cheaper (or more expensive) than other repair shops in town?

The blog reads: “You can learn a lot about a repair shop by how they speak (and what they know) about their competition.” This is a HUGE point; we here at Mission Repair have been in business for 8 years and in most cases, we set the market pricing. It’s somewhat comical to see…I’ll lower some prices, and the competition does the same thing the next day. That’s OK, I understand, but we base our pricing on reality, the market, and on demand. We are here to be fair and offer excellent pricing that appeals to anyone that needs a cell phone repair.

5. What happens if my phone is further damaged after leaving it with you?

Finally, a huge point that Grace makes is: “Most reputable wireless repair shops will give you a waiver form to fill out and sign, detailing their policies and what they will be responsible for in the case of further damage. An honest business owner knows the right thing to do in case this happens, but every repair shop has a different policy.”

Here at Mission Repair we ALWAYS do the right thing for our customers. If we break something we fix it. In fact, we have even fixed “incorrect fixes” performed by other shops…for free. It’s not our policy but there at times that I just feel terrible for the customers that get “taken”. My advice is DON’T work with a “traveling” repair man that meets you at a Starbucks. What would he do if he did accidentally and inadvertently broke something else while performing a repair? Does he have ALL of the necessary parts in his car? Does he have a soldering iron? A heat gun? A sonic cleaner? A toolbox with every tool? I’ll just answer this…it’s NO!

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We are always here for you here at Mission Repair, and you can call us with any questions that you may have. We have an A+ Rating at the Better Business Bureau, almost 1 million readers on this blog, and have performed hundreds of thousands of repairs in our existence. With several locations to serve you (and not just a bunch of franchises, we are ONE business), we have nothing to hide. Call us toll-free at 866-638-8402!

Take care,

Ryan Arter
Owner at Mission Repair.

Apple Previewed iOS 9 and I’m excited about it.

Hello friends,

A few weeks ago, Apple unveiled iOS 9: giving a preview of new iPhone, iPad, and iPod touch software that will be available this fall. In this upcoming release, iOS devices become more intelligent and proactive with powerful search and improved Siri features — all without compromising users’ privacy.

New multitasking features designed specifically for iPad allow you to work with two apps simultaneously, side-by-side, or with the new Picture-in-Picture feature, to keep watching a video while browsing the web, composing email, or using any other app. “iOS 9 is packed with more intelligence throughout, and delivers big updates to the apps customers use most — Maps supports public transit, a redesigned Notes app provides great new ways to capture ideas, and a beautiful News app delivers content that’s personalized to your interests,” said Craig Federighi, Apple’s senior vice president of Software Engineering. “With our new iPad features, users can take advantage of the power of iPad, working in two apps at the same time with Split View, Slide Over, or Picture-in-Picture.”

Well this is music to my ears. Personally, my Siri needs a huge update in my opinion. Yesterday I asked Siri:

“Directions to Jersey Mike’s in Olathe”. She came back with directions somewhere in Connecticut. I mean, I was in Olathe, I’m located in Olathe (Kansas), and Siri gives me directions to a restaurant on the East Coast.

No thanks, I usually only take an hour for lunch!

So I got there on my own, enjoyed a Philly cheese steak sandwich, and didn’t even need to take the Long Island Expressway to get there 😉

Have any funny Siri experiences? I’m hoping that this update helps us get through the comedy. Sorry we repair screens and hardware on iPhones here at Mission Repair, but we can’t fix “Siri problems” – we will have to leave that to Apple themselves!

See ya, Ryan

200,000 people can’t be wrong!

Greetings friends-

This is just a short post as I’m looking through our database – we passed 200,000 completed repairs today. That puts us into a new category in my book. . .and reaching milestones like this at my business is just a fun way to get a little personal “reward” without asking for it. The numbers speak for themselves!

Thank you to all of our customers.  200,000 repairs and counting!

Thank you to all of our customers. 200,000 repairs and counting!

So who cares? Well I do, and for those customers that are shopping around for a reputable business to care for their trusty electronic device at least you know that Mission Repair is servicing real volume, and after seeing hundreds of thousands of cracked iPhones and iPads in the last 7 years, we have really gotten to know our stuff 😉

Thanks for reading, this is more of a pat on the back to all of my employees that have stayed strong and that believe in what we’re doing here at Mission Repair. It’s what we do.

Take care, Ryan

It’s true; Mission Repair has an A+ Rating at the Better Business Bureau

Hello everyone-

We have a ton of different tshirt designs for our employees here at Mission Repair, and I’m even still “milking” some of the old ones that I sport in the header of our Facebook page here.

Today, I had my son Casey order our employees a new version of the shirt, and I let him do the design and get them going…I got the artwork proof today of the back of the shirt:

Screen Shot 2015-06-25 at 3.20.12 PM

I’ll also post a quick link to our tshirt supplier, Customink.com – they do a great job.

Anyway, it’s true that Mission Repair has an A+ on the BBB, and we are darn proud of it. Need to know more? Check us back on this blog to hear more about the business from time to tome, of just give us a call toll-free at 866-638-8402. Dial now!

Have a good day, Ryan

She droped her iPad then this happened:

Hello Mission Repair fans…

We got a call from a customer yesterday that said “I cracked my iPad, and I can see the electronics inside of it!”

We’ve found that this a very common issue for our customers, but for the “first timer” it can be a bit unnerving. The glass on these units is fragile and cracked pieces of the glass can actually fall out and expose the internals of the unit.

Here’s a common looking cracked white iPad as we receive them here at Mission Repair:

IMG_2152_2

A close-up shows the missing pieces:

IMG_2153_2

If you read my blog a few days ago, we suggested adding strips of tape to the face of the broken glass to stop pieces from getting loose. You can reread that blog here.

The answer is that most of the time your iPad will continue to work like it’s design to; even with the glass hunks missing. However, be aware that this greatly “ups the odds” of a failure. When you can see the inside of your device, it’s time to get it repaired!

We constantly receive units in from customers all over the country and we are experts at this kind of repair.

Questions about your next iPad repair? Give us a call at 866-638-8402.

Take care, Ryan

Mission Repair Closed on the 4th of July.

Hello everyone,

Just a quick blog post to announce that all Mission Repair Locations will be closed to celebrate the 4th of July.

closed4th

Normal hours on the 3rd (8am to 7pm), however Saturday we will be closed for the holiday.

You can view all of our holiday closings, business hours, and get directions to any Mission Repair location on our “Locations” page 24 hours a day!

Thanks for understanding, we hope you have a great day as well!

Take care, Ryan

Mission Repair Company Picnic in two weeks!

Good morning Summertime!

I just looked outside and the weather looks gorgeous.  It’s a good thing too because I’m heading to Table Rock Lake this weekend to get some sunshine and to do a little exploring on the lake.  We’ve been there a lot over the last 10 years, but never all the way up and down the lake.  It’s going to be a bit of an adventure that I’m really looking forward to!

tug

It’s really feeling like summer here in Kansas City, and we’ve announced our Mission Repair Company Picnic which is really fun each year.  We’ll play games and break into group for activities like Tug-O-War, “Blind” obstacle course, egg toss and a few other classics.   I usually get the BBQ going to cook for all 40 of us and there are typically a few surprises as well 😉

Never fear, we will be doing this on the second Sunday in July so we won’t be modifying our work schedule which we will keep updated here.  Please note that we WILL be closed on the 4th of July, but open like normal on the 3rd of July.  I’ll write a separate posting for that coming soon.

Have fun today, it’s going to be somewhere near 100 degrees outside in my neck of the woods, stay cool!

Take care, Ryan