Think twice about that iPad.

Hello everyone-

We’ve seen it far too often; we receive an iDevice (like an iPad, iPod or iPhone) come in for a repair or diagnosis only to find this screen upon boot up:


This is a screen shot from an iPhone that was deliberately erased by it’s owner; presumably because it was lost or stolen. As you can see, only the original owner with the original email address and password can active it.

This feature is a security measure in the newest releases of the iOS on Apple devices, and it is working…and before giving away or selling your iOS device, be sure to erase your content and settings (in Settings > General > Reset > Erase All Content and Settings). When you erase your content, Find My iPhone and Activation Lock are also turned off.

If you hand over your phone to another person (especially if you sell it over the internet and ship it to them) but DON’T erase your content, you can still do it remotely. If your phone is “lost” and you don’t want a potential stranger to access your data, you can erase and “deactivate” the phone leaving it worthless to the new owner as shown above.

We know what this means when we see this upon boot up at our service lab; typically customers buy a phone second hand not knowing whether the phone has been deactivated and it usually ends up bad for the new purchaser.

Buyer beware: if you purchase a used phone and it’s running iOS7 or greater, make sure that the device has been removed from the original purchaser’s accounts or you may end up with an expensive paperweight or in the worst case a stolen device. No one wants that.

Anyway, I thought that this was worth talking about as we’ve seen too many customers end up sour about their purchase. I’ll also remind you that if it sounds good to be true, it probably is – but you already knew that!

Alrighty- have a great weekend and I may see you at our Mission location tomorrow as we are performing several upgrades to the tech area in the morning. Stop by and say hi!!

Take care, Ryan

On a personal note…

Hello friends, just taking a quick break from the daily activities at Mission Repair to share a pic of my son Casey. If you follow my blog at all, you might notice that I talk about him once in a while and today’s post is just for him. In fact, he works the front desk at our Olathe location in customer service, so some of you may even know him!

He passed the background check, the written interview and the oral panel interview to become one of the accepted Police Explorers in Olathe, Kansas for the 2014-2015 school year.


Last night he was able to pick up his uniform and duty belt – it was parent’s night – and his training starts in a couple of weeks. The explorer group learns about many facets of police work and gives pre-college students an idea of what the day to day life of a law enforcement officer is like.

It will basically give him an idea if this was meant for him…from a parent’s perspective I know that it’s clearly difficult times for police officers right now. There are many emotions running through me but who am I to stop my child from achieving whatever he wants? I am merely a guide at this point and proud of his accomplishments.

In any case, Mission Repair is participating in the “Crime-Free Business Program” set up by our local police department which ties in nicely to Casey’s new program in the same city – more to come on the Crime-Free Business Program soon!

Thanks everyone, talk to you again soon.