How do I send my broken phone to Mission Repair?

Hello again folks-

We are constantly asked “How does your service work?” or something to that effect- and we’ve done a good job of explaining this on our website. But I agree that sometimes it can be a little confusing and websites might be easy for some, but unclear to others. Let’s see if this blog might help.

Firstly we take repairs in from all over the USA. We are not just a “local” walk-in type store; in fact, 90 percent of what we do is mailed in. Maybe you didn’t know that.

When a customer places an order with us, there are several options available to get the device in to Mission Repair.

1. You can just send your device into us however you’d like.

That’s right. Many of our customers have packaging material and a way to ship units into us. Simply just use mail, UPS, FedEx or any other carrier of your choice and when we receive it, we’ll input into the repair system.

2. You can have us email you a shipping label.

This is by far our most popular option. Customers can typically find some kind of box to ship their device into us. Once it’s packaged by the customer and an order is placed in our system, an email label will automatically be generated and emailed to the customer. It’s then printed out and taped to the box. This label is pre-paid and will be carried by FedEx. Once the label is attached, the customer then either calls FedEx for a pickup, drops the package at their business shipping department for FedEx pickup, or is taken to the nearest FedEx Office location for shipment.

3. We can send the appropriate shipping materials to you, with a FedEx return label already affixed.

This is for the truly seamless experience. We’ll deliver an appropriate box to you at your location. You slip your device into the box. You seal it with the provided tape. You call FedEx for a pickup, or deliver it to the nearest FedEx Office location. Simple, fast and even my grandmother could figure it out. You know grandmas need help from time to time!

4. Just drop it off at one of our locations.

This is clearly for those customers that are within driving distance from one of our stores.

Just stop on by during normal business hours and drop it off! We don’t require appointments, and are open 7 days a week for your assistance. Come on in and say hello, we’re happy to have you stop by. Don’t see a location in your area? Just hang tight. We are talking about our next location that will be announced soon!

Thanks for reading, I’ll be back soon with more great info.

Ryan

iPod Repair at Mission Repair; a number one seller!

Hello friends of Mission Repair –

I just went over our May 2014 metrics, and once again iPod Repair is our number one selling service; to be more specific the 4th Generation iPod Touch Screen Repair takes top honors.

It’s fitting because I’ve been in the iPod repair business since the first iPod was delivered to anxious customers- do you remember these beauties?

Well times have changed since the 1st Generation iPod was delivered; no touch-sensitive “anything” there. They had a spinning click wheel and greyscale screen. I bet my kids would have a good chuckle if I handed them one of these and said “here’s your iPod”. In fact, that sounds like a great idea!

Fast forward to today and we’re fixing iPods by the thousands here at Mission Repair. There was one noteworthy anomaly in May that caught my eye. iPads took second place just behind the iPods by just one less unit. That’s in interesting shift to iPads and I’m certainly going to keep my eyes on that. We might see iPad overcome the iPod as the most proliferate repair at our business soon. Times are-a-changing!

Remember Mission Repair when in need of that iPod Repair – I’ve been doing them since 2001. Wow.

Take care, Ryan

The secret life of Walter Mitty at Ryan’s house.

Good morning!

So I was a little under the weather last night and decided to stay home and curl up with a movie on my Apple TV…sometimes it’s good to just unwind and sit still for a while. For me, that seems to be a challenge!

I was scrolling through the potential movies and landed on “The Secret Life of Walter Mitty” and rented it. The reviews were not that great from what I saw, but the trailer had me interested.

As the movie started and progressed it was an interesting style…but in the end I really enjoyed it. I’m not one that goes out to the movies much; so it didn’t surprise me that I hadn’t seen this in the theaters. However I am surprised that I hadn’t heard more about it. The story was interesting, the music in the movie was spot on and independent, and I even thought that Ben “White Goodman” Stiller did a great job.

The movie spoke to me and I guess that’s what left the best impression on me.

Did you ask for my opinion on this? No, but I thought I’d share anyway 😉

Two thumbs up from the Arter house and if you’re looking for an interesting movie, give this one a shot sometime! Have a good afternoon.

Ryan