Kansas City customers- Mission Repair’s website is for you!

Hello friends, thank again for stopping back by the blog this morning.

We’ve been operating for the better part of a decade now, and Mission Repair started out primarily as a “mail in” repair center. We are in the middle of the country, with a huge technician floor, with room for expansion at our fingertips. We’ve often thought that we’d never go into the retail business (See: Mission Repair Express) nor we would actually cater to or offer a streamlined walk-in customer experience.

Boy was I wrong!

We of course have opened our first retail spot in Mission, Kansas and we have also reset and expanded our front office at our main headquarters with a customer waiting room, vending, television and showroom. This gives our waiting customers something to do rather than waiting in a small dingy crowded office space that used to be our front lobby.

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What else have we done for our local customers? We’ve taken our website one step further and added “Customer Dropoff” and “Customer Pickup” to our shipping methods when placing an order online. This makes it easy- if you place your order online, there’s no need to wait when you arrive to fill out the necessary paperwork at our location.

You can place the order, pay for it, print it out and just drop it off at one of our locations if that’s what you choose. It makes for a much more efficient customer experience and you can even enter those coupon codes that you might have online before you ever arrive! Everyone loves a good sale!

Now there’s no reason to “pre-place” your order, but if you do, you’ll be a step ahead of the game when you arrive at our location. Thanks again for stopping by!

Take care, Ryan

INSURANCE REQUIRED? IT’S NOW YOUR CHOICE!

Hello M:R Nation –

We have made many changes already in 2014 and today, we are happy to announce our newest change!

For years, we have made it a requirement to have shipping insurance on all shipments. Even if our customers didn’t want it. While this was done with the protection of your package in mind, not everyone needs or feels that this requirement is necessary. Since we are all about choice here at Mission Repair, we decided to listen to our customers and finally give you a choice!

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You now have this option, right on the Mission Repair website! When you go to add your much needed iPad Mini or iPhone 4S repair to your cart, you will see multiple options, after you choose your inbound and outbound shipment choices, you will see a signature and shipping insurance options. You now have a “NO” and a “YES” choice.  By choosing “NO”, you agree to take responsibility for any damages that your box or device may receive in the transit of your shipment. By choosing “YES”, your shipment will be covered during “transit” which means once it leaves our facility and up to the point before Fedex leaves it on your doorstep. Also, if you are using a Mission Repair provided label to get your broken device to us, you are covered as well by choosing “YES”!

While we have very little issues with packages/devices not making it to their final destinations or damages occurring, you can never be too sure when shipping with any carrier. However, it’s your device and your budget. You should make this decision for yourself, not us.

So with that, please say hello to another change (for the better) here at Mission Repair in 2014!

Cheers, Troy

Deal Of The Month Reminder!

Hello M:R Nation –

This is a quick reminder that for the month of May, we will be offering an amazing deal on our fantastic 11″ and 13″ Macbook Air LCD screen repair services!

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This repair is actually very tricky. It is not just a matter of uninstalling a whole screen assembly and installing a brand new one. We actually have to build in all the pieces into your already existing back case. It is something that I would definitely not recommend trying on your kitchen table! It takes specialized tools and knowledge to complete the repair successfully.

Thankfully here at Mission Repair, we have both! We have done the R&D to make sure the repairs on theses little guys go off without a hitch every time. If you have a 13″ or 11″, we will professionally repair your Macbook Air and have it back in your hands in no time flat!

To get started just follow this link: Deal Of The Month and choose your size of Macbook Air or give us a call at 866-638-8402!

Cheers, Troy