6 more likes- that’s what I’m looking for today! Actually I’d really like to send you a $15 gift certificate too.

Hello again friends- just 6 more likes and we will reach the 13,000 likes milestone on our Mission Repair Facebook page. I have a good feel that this will happen today.

If you’re not a fan on Facebook, now’s your chance- click this banner below:

Screen shot 2014-02-27 at 10.40.10 AM

And “like us” on Facebook. Why? Because it’s the cool thing to do! I mean, you’ve checked your Facebook page in the last 30 minutes haven’t you? If not, here’s a chance to click through, check out our Mission Repair fan page, and then I dare you to post this on your personal Facebook page:

“Ryan at Mission Repair asked me to post this as my status”.

If you do, tag Mission Repair on that status and I’ll mail you a $15 gift certificate toward your next repair with us. Yes, I will need your mailing address- we will handle that over email. Once your post is complete, just email us (newsletter@missionrepair.com) confirming your post is complete, we will verify the post and mail out your gift certificate immediately. No purchase necessary, but I will send you a gift certificate that you can use online or if you visit one of our locations. Sound good?!?

OK, let’s see if I can squeeze out those 6 likes before the end of the day.

Take care, Ryan

Progress is being made, and there’s a light at the end of the tunnel.

Hello friends,

We’re working around the clock to get our new Mission Repair Express location done and open. In fact we are still ahead of schedule and with a grand opening date of 4/1/14, I’m almost 100% sure that we’ll be ready in just about 2 weeks. That means that things are going well with the build-out and these 12 hour days are going to pay off!

We have most of the sheet rock installed except for a few places that I’ve purposely left open for the wiring of the alarm and camera systems…and those are going in today!

The veins pumping data into our new Express location!

The veins pumping data into our new Express location!

Now, all that’s left to do is “finish”. We are installing the remaining sheet rock, paneling, slatboard and countertops this weekend. After that the floor is going to be installed, and then I’m going to “install” a few employees so we can flip on the lights and unveil the world’s first Mission Repair Express…I have a feeling that these will start popping up all over the country. Ok, I won’t get ahead of myself just yet…one at a time Ryan 😉

So it’s back to work for me…thanks for reading and I’ll talk to you again shortly.

Sincerely, Ryan

iPod Touch 5 Screen Repairs @ Mission Repair!

Hello M:R Nation –

It’s hard to keep track of all the devices that Apple has come out with. We here the question “what iPod Touch do I have” all of the time and we understand why, they all look an awful a lot alike! So before going into my spiel about the Touch 5 Screen repair service, lets identify if you in fact have an iPod Touch 5 .

The 5th Generation iPod Touch has features that no other iPod touch has. For starters, it is the first iPod to come in multiple color choices. So if your iPod has a black, white, pink, yellow, blue, or red back casing, you do in fact have a 5th generation iPod Touch! some other key features that are unique to the iPod Touch 5 are the lightning charging port, camera flash, retina display and spring loaded “iPod loop system”. If see any of these features on your touch, you can be sure that you have a 5!

2012-ipodtouch-gallery6-zoom

 

Hands down our most popular repair for this beautiful device is our screen repair service. With all the attention that screen gets from your fingers, its not hard to understand why the screen cracks. That’s not to say that it’s not surprising when it does! It’s not a fun thing to experience, but let me tell you, not all is lost! Mission Repair specializes in 5th Generation iPod Touch Repairs and we are just what you need to get your affairs back in order!

Our services not only include a brand new screen installed by one of our professionally trained technicians, it also comes with a 1 year warranty and our industry only Got Repairbenefit! We have made it easy for you to no longer stare at broken shards of glass! so come on by, call in or visit www.missionrepair.com to get your repair started today!

Cheers, Troy

We Will Come To You!

Hello M:R Nation –

We try very hard to make your repair experience as seamless and stress free as possible. This is actually something that we work on consistently. We didn’t set up our procedures 8 years ago and leave them to sit stagnate. We work very hard to change with the times and answer to our customer comments and complaints. This is how our shipping kit was born!

The shipping kit is a big part of Mission Repair and it too has evolved over the years. Starting out as a huge, bulky cardboard boxes, we have worked hard to slim down all of our kits to not only cut down on weight, but to use less material for environmental reasons. Check out the laptop shipping kit and the changes we have made: 

 

Mission Repair Shipping Kit

Before

Mission Repair Shipping Kit 2

After

 

We were able to cut the material we used in half and maintain the same protection as our old, bulky shipper. This shipping kit fits the smallest smallest of netbooks to the largest of laptops and protects your computer for its long haul to Kansas City! 

We are serious about both convenience and protection and this is exactly what our shipping kits offer! So If you have a smartphoneiPod,  tablet or laptop that is in need of attention, let us pick it up for you! You can choose this option when starting you repair order. Click the “inbound” drop-down button and select “send me a (ground/overnight) shipping kit”. From here, we will dispatch the materials to your doorstep, you package it up and call Fedex to stop back by to pick up your device for repair. It’s that simple!

If you have any further questions about our shipping kits, call Derrick in our shipping department (866-638-8402). He would be happy to answer questions you might have! 

Cheers, Troy 

 

Our Deal Of The Month Is Ending Soon!

Hello M:R Nation –

The month of February is almost over! Can you believe how quickly it flew by? I guess the old saying “Time flies when you are having fun” is certainly true in this instance! We have had so much fun here at Mission Repair this month with the expansion projects that in a blink of an eye, it has passed us right on by.

Other than February, something else awesome is ending on the 28th… Our iPad 2 “Deal Of The Month” 😦

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This deal has been an awesome opportunity for many folks to save some cash on their iPad 2 glass repair. From Washington to Florida, we have made many people whole again with this offering and with 5 more days to go in the month of February (counting today), you too can save some cash and become whole with the simple click of a button or a phone call!

To get your repair started, click this link: iPad 2 Glass Repair Service! This is the start to finally having the glass mended on your precious iPad 2. With Mission Repair, there is no more need to dodge a mine field of glass on your iPad. After clicking that link,  choose your shipping options and leave the rest to us!

Still have questions? Call 866-638-8402 or email us at sales@missionrepair.com today!

Cheers, Troy

Kiwi green – my new favorite color.

Hello friends, it’s been a while since my last blog post.

We’ve been working 12 hour days and I finally got to take a few days off to head to the woods with a few friends. We rented a cabin, locked ourselves inside, and did what a bunch of guys would do without the stresses of “normal” daily life. We did absolutely nothing! I have to admit, the BBQ steaks were a highlight. Darrin brought 7.5 lbs of porterhouse steaks for the 5 of us…and they were truly amazing last Saturday night!

Well, we’re back from the fun and in my office which is really “my reality”. My home away from home so to speak. In a few hours, I’ll be heading back to our new location in Mission, Kansas to install our new Kiwi counter tops at Mission Repair Express, which is due to open on 4/1/14. Http://www.missionrepairexpress.com

Yes, the counters are Kiwi green…a perfect match for our retail location! Here we are carrying them into the warehouse last week:

MIssion Repair Express

We’re getting close- the floors will be installed this week and then the cleanup begins…we will be stocking the site and open for business. I’m really excited about the progress we’ve made and we’re on the final push. There’s been a lot of talk about Mission Repair Express- but let’s not forget about the mother ship, our Corporate Headquarters and Main Service Lab in Olathe – which is expanding too and will be open in just about a week. I look forward to posting a few blogs about this progress soon; the reception area is amazing and we’ll even have a customer waiting room with television, food and drinks in comfort. I know that you’ll appreciate it when you visit us.

We had a record breaking number of customers come to our Olathe site last weekend (while I was out “sitting” at the cabin), and I wanted to thank each of you for visiting.

I’m back in the saddle helping out the production line getting these repairs done as quickly as possible. If you’re waiting to pick up your device, our new automated calling system should be dialing your number soon; thank you for your business.

Ok, more awesome Mission Repair news coming soon, have a great day

Ryan

Got Repair?

Hello M:R Nation –

We receive a lot of requests per day to explain what our “Got Repair” Lifetime  Warranty actually is. Please allow yourself a few moments to read some of the information below…

gotrepair-logo-benefits-600

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

 

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price for the same repair on that SmartphoneTablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account.

Cheers, Troy